Roof Rx

This is a review of Roof Rx services I paid for in Auburn CA.
Briefly my complaints are 4 fold:
1. I had a 3 year labor/​15 year materials warranty. 18 months after work was completed, the contractor would not repair leaks under warranty but wanted to charge an additional $ 5,000. They would not explain why.
2. I made over 13 attempts to contact the contractor, and got absolutely no replies.
3. After bringing in numerous roof contractors it is now obvious this contactor should never have charged me for repair in the first place, that the roof was way too old and damaged to coat with the elastomeric coating that Roof RX used. As a company that advertises «Why replace when you can repair», they have an obligation as licensed contractors to tell an owner that their roof cannot be repaired.
4. That I was taken advantage of by being an out-​of-​town home owner that could not be present when inspections/​estimates were being done.
More detailed description of the chorology of events:
In Sept. of 2014 I contacted various roofers to get estimates on a roof leak in our rental property in Auburn CA. I got estimates for replacements and for repairs. Roof Rx advertises itself as «Why replace when you can repair.» They led me to believe that my roof could be repaired Since it was $ 6000 vs $ 13,000, and Roof Rx contact states 15 year materials warranty, 3 year labor warranty, I chose the repair.
After the winter of 2014 – 15, tenant’s reported that the leak had returned in the same area. I contacted RoofRx in the summer 2015, and they stated they came out and repaired this leak.
January 2016 my tenets told me that the roof had started leaking again, but in another area, and in more spots. I contacted Roof RX. They (specifically Ataullah Stanikzai) stated that my warranty had run out. I emailed a copy of warranty. He then went out and examined the roof with me on phone and renter there in person. He stated he would repair new leak for $ 3942.80. I spoke extensively with him trying to get him to explain why 1. My 3 year warranty did not cover this repair, 2. Why was my roof continuing to leak? I told him there were only two possible explanations. 1. They re-​roofed a bad/​damaged/​old roof that should never have been repaired but should have been replaced, 2. They had done a bad job of repair. He denied both of these explanations, but provided no other explanation.
Realizing I was not getting anywhere with this work, I began an extensive process of trying to contact someone at a higher level at Roof RX. In this process I 1. Sent a minimum of 4 emails (two thru their web site, two to customer serves email I had); 2. I made multiple phone calls, leaving messages with two actual humans, other messages on the voice mail, and a couple in the mailboxes that seemed the most appropriate; 3. And finally after not getting any response I mailed 5 letters out to all addresses I could find on their web page. I received absolutely zero responses to these 12 or more attempts to get a response.
Realizing I now needed to do something about my roof, I began contacting other roofers in the area. I have now received 3 estimates to replace my roof ranging between $ 16,000 and $ 20,000 plus labor and materials to remove dry rot. That amount cannot be detailed until the old roof is removed, but the companies are ball-​parking the dry rot cost to be additional $ 2 — 4,000. Additionally the information I have received from all estimates is 1. This roof is over 20 years old and should never have been ‘repaired’, 2. There is extensive dry rot, and that dry rot should never have been merely coated over with elastomeric coating, 3. Because the estimates now are noticeably higher, one can assume that much of the dry rot situation has gotten worse during the 2 winters after Roof Rx did a faulty job, 4. The gutter system is antiquated, and should have been replaced at time of the previous leaks (they never said anything about this) and that the faulty gutters have contributed to standing water, and increased wood rot.
Here are other direct quotes from roofers who examined my roof after Roof Rx had applied their coating. Note: many of these quotes come from roofers who did not even put in a bid, so they had no ulterior motive in giving these assessments.
Water is traveling along the perimeter of the eves causing damage to the underlying plywood
The coating is incomplete.
The roof is over 20 years old and should have been never been coated, it should have been replaced.
The facias are showing dry rot.
There is a crack in the roof between the house and car port causing leakage.
Water is pooling on roof due to faulty gutter system. Gutters need to be replaced or problem will continue.
The coating (put on by Roof RX) is called a ‘snow coat’ and can be purchased at Home Depot as a do-​it-​yourself.
There is extensive buckling of roof coating.
That coating is us

Terrible experience with Roof RX. We used them for repairs on our garage and house last summer. We chose them because they were so highly rated on Unilocal (at the time). We also chose them because they promised that the project manager would be on-​site at all times. That wasn’t true — the manager almost never showed up to our site. The work was done very sloppily and we had to request that Shane get his crew back several times to try to get it right. The workmanship was just terrible. Now of course, it’s El Nino, and we can really see what shoddy work it was. The roof of our garage is leaking and the work that was done needs to be redone. Definitely not recommended.

I am still waiting on an answer from them for my refund they can’t even call me back. What kind of company is this

We have used Roof RX for 4 years. and it’s a great deal for the money. Every year we get a roof inspection which includes cleaning our gutters, plus they warranty our roof, if in need for repair. They were very responsive to email and calls when setting up and then changing my appointment.
Ramon, who came for the roof inspection was extremely knowledgeable, and gave me a lot of added information about my roof, including how many years we had left on it.
Isaac, who came out to clean the gutters was very professional and did a great job.
We will continue to use them for years to come!

If I could give them 0 stars I would. We booked their services through Groupon, as we needed our gutters cleaned since we live in a heavily wooded area. The first time they showed up, they said the flashings needed to be tightened and quoted me a price that I promptly agreed to. The did work and all was fine until it rained.
If you want your gutters cleaned, do not assume that they’re going to clean your spout as well, apparently that costs extra… and they do not even ask you if you want it done. They wait for it to rain and for you to call them back to say that the job is not done. UGH.
Fast forward to waiting for them to finish the job, they’re calling the wrong number as we are waiting for them at our house.
Not only is this business completely unprofessional — they were a waste of both time and money. They ESSENTIALLY cleaned my gutters and SHOVED all the crap down the spout… terrific.
Very disappointed — will think twice before booking another service like this via Groupon.

avoid at all costs!!! THE WORST staff issues. Don’t hire enough guys to get work done.
I can vouch for the Wayne comments, he is no longer with the company.
His work with 2 non-​company friend caused a huge amount of damage,
Thank God for insurance claims. Guy 2 fixed it better but roof leaked again a little.
Called…he’s no longer there either! Guy 3 did some fixing in June but was suppose to call back to finish job. We said some of the waterproofing Wayne did was garbage and tore it out.
Thankfully this was at no cost for reasons I will not get into. Company President was nice to work with & resolved some issues.
I’ve emailed twice, no replies… it’s been almost a year now. With big storms hopefully coming, I still fear that some unseen damage will pop up when I least expect it.

About a year ago we called RoofRx, primarily because of the positive Unilocal reviews we saw here. Either the reviews are fake or there was some change of ownership or something. In any case I would stay away from this company.
RoofRx sent out a guy named Wayne. We described the sorts of problems we had with our roof leaking and our gutters not properly collecting water. Wayne seemed knowledgeable and pretty much guaranteed that he could fix the problem by putting in water diverters and replacing the paper in some spots. He left before I could test the work.
Fast forward to the next rain, which occurred about 8 months alter. We had the same problems the roof leaking in all the same places and gutters failing to capture water. It was almost as if Wayne didn’t do any work at all.
Today we called another roofer, who was appalled at the work of the previous roofer, which by implication is Wayne. He said the water diverters were improperly installed, and that low-​quality paper was improperly installed. He also identified the gutter problem (they were not properly welded) where Wayne just waved his hands and said the problem would go away with the water diverters. Our new roofer redid all of the work that Wayne did and more (including new welding for the gutters), for about the same price that Wayne charged. And then he tested his work by bringing a water hose up to the roof to verify there were no more leaks and that the gutters were properly capturing all of the water.
I’ll wait for the next rain and if the new work holds up, give a 5-​star review to our most recent roofer.

Worst Roofing company ever!
1) They take forever to return calls
2) They take forever to return emails
3) They love hiring people with bad workmanship.
4) Majority of the people they hire are unlicensed. They are able to do this because they have a business license.
Facts to back up my claims:
1) I’ve probably called them over 200 times just to get one response
2) The customer service line is always busy. Either that or there’s just one person working there and handling all of the complaints
3) Emails only work if you threaten to file a complaint to the board. If everyone complains, we might be able to get them to lose their license. I have attached the link below.
4) In my personal experience, 3 people have gotten fired in the process of repairing my roof.

This was the worst home building/​repair experience I have ever had. From the office staff to the workers, to the management, they are all INCOMPETENT. They came to fix a roof leak, ripped out my deck, left for 4 weeks, then told me they did not have the license to complete the repair. The manger told me he would find someone who could help me, and then never called me back. I would NEVER use this company and I recommend that you don’t use them either.

Is there a stronger word than incompetent? My nightmare started in October of last year when I contacted Roof RX for a small roof repair to my roof deck (standing water and seal). Two weeks later, Wayne showed up and gave me an estimate for the repairs. I went ahead and contracted with Roof RX. Wayne showed up with his helper, (a teenager) and they went to work. I stepped out for 3 hours, and when I returned he was gone, but they left signs of their haste. Bright white roofing sealant footprints all over the wooden deck and all the down a newly paved driveway. The worst of all was the roof job. The areas supposed to be built up to prevent standing water… not even touched and white roofing sealant (a cheap Home Depot kind) all over roof deck walls, planter box, standing heater, and sky light! I called Wayne and said this was unacceptable. He said he would be back the next day to clean the mess and fix the roof. He didn’t show. Multiple calls were made to Wayne, and he finally came back and finished painting the edges of the roof, and cleaned some to the deck. He could not clean the driveway. I had to power wash this myself and ended up damaging the patina to get the stuff off. I finally called the manager to complain, and they sent out Robert; who said that the company was prepared to complete the job professionally to satisfy me. Weeks went by. I called and force an appointment. I waited… They called and cancelled saying that they were very busy. I made the appointment for June, 2 months away for a Monday. Friday before the appointment no confirmation call, so I called them. They said that they changed the appointment for Wednesday! No call, email, nothing! I took another day off work to be there on Wednesday. Two men showed up looked at the job and said that their description of the job was incorrect and that they would not be able to do anything. They said there regional Manager would call me, but to this day no call. I have given so many opportunities to make good on this job. As far as I am concerned I was totally robbed of my hard earned money. Update 8÷15÷2015. I have been lead to believe that I was going to get a full refund by another manager Shane. It’s been two months since he promised a return of my money. He does not return phone calls or emails. This proves this company is untrustworthy in all there business dealings.

Worst Service Ever… Would Not Recommend to ANYONE…

I first used Roof RX in December 2014 and I loved them. They did a great job. Since then, I have had some other roof issues and have tried to schedule an appointment with them THREE times. The first time, the technician was a no show. I called and they were very apologetic and rescheduled with me in a week. That appointment was cancelled by them, but at least they called the day before. Again, another appointment was scheduled and again the technician was a no show. How do you just not show up TWICE and not even call? I take time off work to be home for these appointments and to not show up with no call whatsoever is beyond rude and inconsiderate. I’m done with Roof RX.

I wish I had something to review! They seem nice and responsive on the phone, used hi-​tech tools to remind me when my appointment is near, but it all goes downhill from there. The guy came out, seemed a bit disheveled and wreaked of smoke. He seemed to do a good job looking at the repair/​replacement I needed and promised me a quote that evening or next day. That was a month ago, and after multiple emails, call sent back to their customer care system, they have NOT responded back to me at all. Very disappointed that waving money in front of a business and they just walk away.

Not good. Poor quality work and poor customer service. Go elsewhere.

Cannot recommend at all. Poor workmanship bad customer service backing it up.
We had work done in May. It’s a mess now. Coating is peeling and water is pooling in the spot that was meant to have been repaired. Matt seemed like a competent roofer at the time, but now I don’t think so.
Robert the manager came out Nov. 19 to see the job and said it needs to be redone. But, even getting on the schedule has not happened and it has been a month since his visit. The main phone number takes caller to an «overflow call center» where they take a message, but no one has called back. I have Robert’s direct number and we’ve talked a few times, but he doesn’t do his own schedule, so that’s not helpful.
Go elsewhere. If I could do it over again I would use a smaller company with direct communication to the roofer doing the work.

I called to set up an appointment for an estimate from 10 – 12; I was told Wayne would call ½ hr before arriving. Wayne didn’t call or show up so I called to find out what happened. I was told Wayne saw another company at our house so he left but I was told he would return in the afternoon. It is now 8 pm very dark outside and Wayne didn’t show up. Twice company said they would be here, twice no show. Shaking head and moving on.

I cannot recommend Roof Rx enough. Just as other reviews have stated, they are professional and organized in how they handle appointments, follow-​ups and even email appointment confirmations.
Besides being great on the customer service end of things, they are honest and thorough. I needed kind of a rush job because the painters were coming and I wanted things completed prior to their arrival. Roof Rx was able to fit me in and made it happen. The technician/​estimator who came out to my house provided me with an estimate for the work that needed to be done to buy my old tired roof some time. I had gotten other estimates so I kind of knew what I was dealing with. Roof Rx was the most reasonable and when I told the technician that another company had found dry rot, he looked and looked but found none. His honesty was clear and his work superb. He even took care of a small cosmetic task at no additional charge — he only asked that I run out to get him the necessary sheet metal to close an area where an unused chimney was located. This was above and beyond the scope of my roof and I tipped him accordingly. (He did not ask or expect a tip — I simply felt it was the right thing to do).
If you’re not quite ready financially to replace an entire roof, give Roof Rx a call — they are honest and will fix up your roof for a while longer allowing you some breathing room until which time you are ready.

I needed some roof maintenance work done on my house. I got three estimates. Roof RX’s bid came in fairly close to the others, but was not the cheapest. I decided to use them anyway, because I liked their professional attitude from the start. They took photos of the roof, shared them with me, and described in detail the work that they were proposing.
From the onset, I trusted their opinions, and felt very comfortable with their process. The workmen were also very professional — showed up on time, cleaned up at the end of their shift, and were available for questions whenever I needed to ask any.
Don’t look anywhere else. Roof RX is the company for you.

I don’t really have time for a full on review but I wanted to give them 5 stars now cuz they’re that awesome!

I contacted roofrx to replace some missing shingles and to inspect the roof and gutters. I was contacted immediately and an appointment was scheduled quickly. I was given a fair estimate of the cost to make the repairs quickly. The estimate was sent electronically and I was able to sign off on the estimate with docusign. I greatly appreciated the fact that everything could be done online.
I was not a rush fix but my one an only complaint is that it took forever to get an appt. I had to pressure them with going to another company before I could get an appt scheduled. Once it was scheduled, the work was done quickly, efficiently, and professionally. There was no pressure to pay for extra work. I was given an assessment of the condition and problems with the roofing that I will need to monitor over time. They did find some additional issues that were fixed for free including cleaning out the gutter which was filled with soot. My roof is not easy to access and is steeply pitched.
I am very satisfied with the work. I would recommend Roofrx.