Lucky

I only ran in here because my bladder was extremely full and I REALLLLLLLY had to use the restroom really really really bad.
To my approval, the bathrooms were extraordinarily clean. Very uncommon for a grocery mart. It even smells clean… and my nose is Sen-​sit-​tive! P-​U!
To me, that already speaks volumes. If any facility upkeeps a clean restroom, rest assured, all other issues concerning cleanliness must be held to the same standard…
That’s A-​OK in my book!
I love the fact that you can always grab a slab of steak, a bag of chips, a can of soda, or some toilet paper all the way up to 2am in the morning, everyday here.
Being the holiday season, they also have Christmas trees, poinsettias, and Hanukkah cards available!
So lucky to have Lucky’s open for me in my immediate needs!
Thank you, Lucky!

Depressing, overpriced store in need of serious remodel — please take a lesson from Safeway and make the store contemporary.

Noticed Lucky’s bbq pit in the parking lot after making a run at Lowe’s and had to check it out. After looking over the menu and the price list, I ended up with the half chicken. Wow! The chicken was SUPER good. Plus they gave us plenty of sauce. Major kudos for the gentleman that cooked the meat all day and to this Lucky store since I don’t ever recall seeing a bbq at the Lucky location nearest my home.

RE: Sue the cashier
I hardly ever shop here, but I had some business at the Post office and Staples — so it was an easy stop for a few items.
This rating is for the cashier «Sue». She had somehow let the customers ahead of me slip by without paying for a soda. They had paid for a huge basket of other items. She ran out the store after them and the woman came back in and paid for the casher’s oversight. The entire time she was ringing up my groceries, «Sue» was berating the woman who had the misfortune to be her bagger. She kept saying how it was HER responsibility to watch that everything that went into the bags had been rung up. She crabbily noted that she «Could Not do EVERYTHING» by herself. She kept at it — asking the bagger over and over — «Well — did you see it? Didn’t you notice? WELL, AREN’T YOU GOING TO ANSWER ME?.
I felt humiliated and I wasn’t even the target of this woman’s wrath.
This behavior was totally unacceptable. Aside from a total lack of respect for her co-​worker, this was a blatant disregard for the VERY NEGATIVE impression she was having on the customers — both myself and those behind me.
And — I don’t think any of us thought any less of the woman was her bagger…
Lucky’s management: You need to do a better job on some behavioral training for your front line staff.
Shame on you for allowing this type of behavior!

I shop here many times. I also come in to deposit my checks as well love this Lucky location the staff is cool nice people. Every time I come shop and use my debit card and go in Dale’s check lane it some how never works he always looks at me funny is kinda rude always when I go to other check out lanes the people very nice. I went to Dale’s today cause his lane was not much people in it. Again debit card has not work but I go use another person it works perfectly I think he thinks I look like a person to have a fraud card cause he always says sorry it doesn’t accept my card invalid. So I try with other check lanes works fine try it with the self check out service works fine. The store is awesome Lucky got even more neat everything is in place and so clean love this store and they always have good closing hours too.

SHOP ANYWHERE ELSE — unclean, lacking staff, over priced.
Store is generally dirty and non maintained. Cashiers are SO SLOW, I hope you’re not in a hurry. Always only one line and self checkout open. Can completely check out in self checkout in a few minutes then wait about 25 mins in line to buy a bottle of wine. As a vegetarian I buy a lot of produce. I’ve gone to this location a few times as a convenience near a friends house and everything is pretty over priced in comparison to Safeway.
Manager is creepy and rude. Condescending when the scanned prices are different than advertised even giving substantial attitude when double checking the sales floor and the price is $ 5 cheaper! Mary, an older cashier, always seems to be under the influence. Halfway asleep and looking like a mess.

3.5 stars. Can always find the basics here and they are open late, which is super convenient. organized and the staff is helpful, which is always nice. always open parking as well and near other shops (loews, marshalls, etc) plus near the tanforan mall if you need to do other errands.

I shop at Lucky’s but today I drove over to pick up my friend who is elderly and handicapped. A voter register man had his chair on the yellow customer pick up line and his ice chest on a table right beside the Pick up line is.
She could not get her cart over to my car and I couldn’t get out of traffic enough was very scary.
A wonderful elderly senior grocery card pick up man, walked over and moved the chair but he couldn’t move the table, they were trying so hard to get the groceries into the back seat of my car. I yelled at the man to move his table, he ignored me. Finally moved it back maybe a foot, not enough for them to get the cart to the door opening, I got out of the car on traffic side, and yelled move your stuff back, this is a customer pick up spot. Rude, ignorant and uncaring, called Lucky’s manager to let him know how unsafe this is. If I ever see him again, I am calling the police and let them deal with him.

What can I say, it’s on a great location. Ample parking. Lots of food variety. Clean store like Mr. Clean. Well organized And easy to find (unlike Mollie stone’s up the street) I shop here And so should you.

With them being so close to the Safeway in Millbrae you would think that they would at least try to keep this place shopable. Instead, every time I shop here, even if it’s just to buy 1 quick item, the lines are ridiculous! They only ever have 1 – 3 lanes open during their busiest times and ²⁄₄ of their self checkouts are not working so it ends up taking you 30 minutes to «run in and out». To add to that, they also don’t have a great select of produce or meat so I’m not really sure why anyone would do their grocery shopping here.

I have degenerative joint disease in both hips and my right shoulder. Weeping edema in my left leg, degenerative disk disease in my lower back, and diabetes. I asked if I could use the Power cart and the lady said no. It’s for handicap people. I said I am handicapped. she said «no you’re not» I think she hates whitey. She has never been nice. Yup. I played the race card.

For the review regarding expired goods, I’ve seen that at multiple supermarkets including Safeway. If you tell an associate it will be taken care of. Sometimes a product is missed while restocking.
I have actually haven’t had any problems with this Lucy’s. When I lived up the street from it I was there 2 – 3 times a week buying groceries at all times of the day and always found what I needed. This was my main stop for canned goods, bathroom stuff, and other goods that wouldn’t go bad if left in the car for a bit. They’ve always had some pretty good deals going on, including recently where it was 3 medium pumpkins for 12 $.
The one issue that my housemates and I would run into is about 30% of the time we would be in the line that had an incredibly slow cashier. There are a bunch like this that work here. It use to drive my housemate nuts.
The meats and fruits are alright here. My opinion is to go to Draeger’s (San Mateo), Lunardi’s (San Bruno), or Molly Stone (San Bruno/​Burlingame) for quality meats.

This Lucky, is a good luck location!
I randomly shop here from time to time, and I have to say, it’s super clean, wide aisles, huge bakery dept., and they have an end-​cap, dedicated to «Hostess!» OMG!
Their meat dept. is fantastic, with plenty of selections. By the way, this Lucky have a ton of «Asian» foods like durian for .99 cents a lb, and other tropical fruits from Southeast Asia. I was like whaaaaaat! Fantastic.
Staff have always been nice, but I love taking advantage of their «self-​checkout.» It’s breeze-​breezyyyy!
Until then, Cheers! ~:p

WARNING: Cashiers will over charge you!
It wasn’t the first time they did this to me. Today i took a picture with my iPhone (produce garden) with the price. After going through the cash register, she charged 3 times more. I had to show her the picture and still she wouldnt accept that she was wrong. Disrespectful! BE CAREFUL CHECK EVERYTHING BEFORE LEAVING THEY WILL ROB YOU!

Want to get some expired goods! You got the perfect store for this purpose.
Saw one of those ready to eat meats pack with exp. date March 2014 in mid June. And it wasn’t just one, there was a whole bunch of them: some are less expired than others!) Took in to the register to get not even a :“Sorry, we’ll take them out”.
Enjoy!
Good job on having wheat grass, though!

I can always find what I need at luckys. I love this location for one it’s 24 hrs. They have good selection of international items.
The staff is very friendly and helpful. The deli is great as well as the bakery.
The new thing I just found is they have a sushi station! Made fresh everyday! The selection of sushi was great! Shrimp tempura roll, philly roll, spicy tuna roll, so much variety of sushi! I was so surprised seeing it there and the sushi chef making it right there… Love that

Tonight I decided to pick up some groceries at Lucky in case my sister and my niece decided to come stay for a few days, which they’ve been threatening to do. I’ve mentioned it before, but my fridge is straight bachelor pad style right now – its contents consist of Sriracha and a growler of Rogue ale. I wish I only had to go to one grocery store to complete my grocery list, but I can’t buy produce at Lucky’s knowing very well that the produce is going to be significantly better (taste and quality) at the farmer’s market, Trader Joe’s or some gourmet store. At a gourmet store, however, you will be required to trade your first born child for a box of wheat thins. As such, I go elsewhere for such staples.
Tonight I was minding my business when an elderly lady proceeded to follow me around the cheese and meats section. No matter where I went, she proceeded to stand in front of me so I could not look at the subject products. It was bizarre. I started to get annoyed. I decided to leave and re-​visit this section right before checking out.
I walked down the chips/​soda aisle and proceeded to get some diet soda, when this 55 – 60 year old man comes barreling down the aisle, navigating his cart as though he were Ray Charles. I’m not exaggerating when I note that he crashed his cart into mine FOUR TIMES without so much as a «sorry» or an «excuse me» or even a look that acknowledged my existence. I started to get angry, but I decided to brush it off and chalk it up to his extreme stupidity. The odds are that some people are, in fact, born in barns.
I walked to the milk aisle, instead, because I’m obsessed with Horizon organic milk (that stuff honestly NEVER goes bad – it’s amazing, yet perplexing). Like a bat out of hell, here comes Gramps – and he unflinchingly crashes into my cart– yet again!
…
…
…
Look, I’m a reasonable person. If you met me in person, you’d think I was quiet and shy. I don’t like (public) confrontation or drawing attention to myself, either. But I’ll be damned if I’m going to excuse this kind of jackassery – he basically asked me for a smack down. I. Was. Mad. Here’s how the conversation went:
Me: «Are you kidding me?! That’s the fourth time you’ve crashed your cart into mine! You could at least say you are sorry or excuse yourself! It is unbelievably rude to just ram your cart into mine and act like you’ve done nothing wrong. It’s called politeness. You might have heard of it.»
Gramps: «Well your cart was in the middle of the aisle.» (Note from the Author: That’s a patently false statement and also an incredibly stupid one, even if it were true, which it wasn’t.)
Me: «So if my car was in the middle of the road and you couldn’t get around, you’d just crash your car into it?! When you hit someone, you need to say you’re sorry or excuse me, or at least stop doing it!»
Then this insane woman tried to get involved even though she wasn’t around when it happened and had nothing to do with the situation. Naturally, I took off down the dishwasher soap aisle so I could try to calm myself down. Five minutes later, Gramps comes down the aisle, passes me, and says «excuse me,» in a condescending tone. I shake my head and consider fashioning a shiv out of my ATM card. «You need to learn common decency with human interactions,» I yell after him. «It’s called manners! It’s called being polite!»
Is there a carbon monoxide leak in this Lucky’s?!
Every. Time.
Note: Age has nothing to do with behaving poorly. It was just a device for humor in this review. And that’s all.

Big, clean, nicely laid out. Employees are friendly. Relatively easy in-​and-​out from the highway. It’s no Trader Joe’s, it’s no Whole Foods, but it’s got what you need…

I thought this grocery store was decent for the sake of convenience. It definitely beats the decrepit Safeways nearby. However, I really have no tolerance for expired, old products– especially seafood. I also don’t understand why people who don’t care are employed behind the counter.
Whoever the older guy with a moustache and glasses was behind the counter this past Saturday afternoon needs to go. He made it clear, he could give a rats ass about a customer’s health.
I was looking for cod, and the yellow sale sign said $ 2.99/lb for cod behind the seafood glass, over another sign which indicated Swai fillets. I didn’t think that was the cod when I asked this guy for a pound of it. Nevertheless, he directed me to the freezer where there was expired frozen Swai fillets. They looked awful and had already begun crystallizing in the freezer pack.
I returned to the seafood counter and asked him for some cod behind the glass instead giving him some credit. Perhaps, Swai is a type of cod. Of all people, you’d expect the seafood counter to know what the heck they are selling. So, he helped himself to the Swai under the cod sign and served it up to me. In the process, he removed the yellow sign but said nothing. I figured it may be an old sign and continued to believe Swai was a type of cod.
Either way, once, I take this rotting fish out of the paper at home. It is slimy/​oily. Once, again my ignorance got the best of me. It didn’t smell, but I ignored my intuition and continued putting this fish in a soup. It immediately all floated to the top. I knew something was wrong and asked my bf to look which confirmed my suspicions. I, immediately, took it all out and threw it away.
Expired food is one thing. However, when you have an employee behind the counter who is knowingly serving rotting food and not correcting customers who think they are getting something they are not, you have someone who clearly does not care about the customer or their welfare.
Lesson to be learned: Do not trust a seafood counter who will sell expired rotting fish.
Swai fish from Vietnam is definitely not a cod. It is a farm raised catfish from Vietnam but not classified by the FDA as catfish. Subsequently, it is not subject to the same inspections as other imported catfish. Having been to that side of the world once, I’m willing to bet their version of farm raised is likely to be in polluted water with less regulations concerning health.

Since the plastic bag ban in SM County, they’ve stopped stocking the self checkout stands with bags. This is fucking stupid and annoying, not to mention it slows everything down because you have to go get the attendant (who isn’t always readily available) in order to get bags. I don’t know why they can’t do it like the self checkout at Fresh & Easy where you just bag your shit like normal and enter the number of bags you used before you finalize your purchase.