Fye

This place is usually quite magnificent. They have a wonderful selection of dvds, cds, blu rays and porn. I have no problem going in and finding a movie to satisfy my needs. BUT today the inept employee named Irvin was awful. Everybody is top notch and awesome. They are quick and easy to talk too. But Irvin always talks back to the customer. Without him this place would easily be five stars.

Buy two get third 75% off.
Returns and exchanges honored for stated weeks, I’m within that period.
Sale is still active.
I walk in and ask if I need to put my items in the front before looking for the replacement products.
Guy kindly assists me and says he’ll refund them and I can buy new ones. Easy.
Problem is the item I want to exchange is the discounted one.
I ask if they’ll honor the old discount for the new purchase.
He says no and I’ll have to pay full price.
Annoyed, I say that I could just go home to pick up all three items, refund, and repurchase with the same sale… noting bluntly that I’d be wasting this trip. NOTE: this is an ongoing sale.
He says if I don’t like it I, «can go somewhere else.»
I pause to absorb his statement. He takes my items as if I agreed to go for the refund, I say No and pack up.
As I’m walking out I stop myself and turn back asking for his manager.
Turns out he is the manager. I ask him why he’s being difficult and he says I’m being «pithy.»
GODDAMN RIGHT I’M PITHY.
Eventually he agrees to just to a straight swap without processing the receipt.
THIS STORE…
Every time you go there you will meet a really fantastic employee… and right next to them is an ass-​hat.
I can be really nice or I can turn as quick as a bipolar.
Thank you MIKE for giving me a reason to write this review.
*On the other hand they have a really nice selection of Funko Pop toys. They have different ones than their competition in the mall.

I usually go here to buy my Pop vinyls. they have a great selection of exclusives and the prices are reason bile compared to Hot Topic. They always have some deals going on and the staff are always friendly and helpful

Always a sale on DVDs, CDs, and shirts!
If you can pretty much find almost everything you are looking for as it relates to music or video.
I can always find good prices on old and current TV box sets here. I use to go to Border and Barnes and Nobles but the prices here are somewhat hard to beat.
You can try ebay but this place can meet your media fix.
They also have some good accessories as well. The headphones that they sale are usually on sale but make sure the box hasn’t been opened. I have made the mistake of grabbing a half opened box and gotten home to be disappointed.
The screen tees are also usually on sale, by one get one half off! Can’t be that offer but it is even better when they have your size. Unfortunately, for the BIG that I am I can never find that XXL because I know most of these shirts will shrink in the wash!
With the extinction of Tower Records and The Warehouse this place maintains a certain novelty that you cannot find in too many other places. They don’t sell concert ticket like Tower Records used to do but they do their best to attract and keep their customers!
#jointheclubandsave

never i say never buy electronics from this store. you cannot return products! ! only exchange if it’s broken. you cannot change your mind the next day! !!!

This place blows! Don’t buy stuff from here, it’s usually broken and once you open it they don’t allow returns or even an exchange for a not broken cd. What a jip! Fye at tansforan can take a long walk off a short pier! GTH jerkoffs

Don’t understand the negative reviews. Especially TjC. Who ever that is, I’ve been coming here for years. They got all kinds of stuff, movies, tv shows, ect. I Do have to admit. I don’t like the new set up, all blu rays used to be against the wall. Now it’s different. Ok, but they have everything and much more. Yes. It can be more expensive. Depending on what you are doing? But the service had, is, always been good. I like that they have all the old sci fi movies, shows. Whatever your looking for.

Never thought I’d write a negative review about a DVD/​entertainment retailer. What can possible go wrong? Guess I was wrong!
This place has only one star for its ability to survive the extinction of video/​dvd/​cd entertainment stores during an age of electronics and internet.
My daughter and I were shopping at Tanforan and got drawn in by the posters advertising pre-​sales of Divergent. FYE, though not properly staffed, seemed to have a great selection of entertainment DVD and CDs, at our fingertips. The first thing that hit us was that their checkout counter was extremely cluttered and congested. We were not sure if anyone was working behind the desk.
Regardless, we pre-​ordered a DVD copy of Divergent. Months passed and they called us the day before to let us know our copy was available for pickup. WOW — we were impressed that they remembered.
The next day, we picked up our copy and although asking us if we want insurance on our a NEW DVD, struck us as odd, we were thrilled and excited to get home and watch the long awaited Divergent.
The family gathered for dinner in front of the TV, excited to see how the DVD compared to the book, our excitement was short lived. Midway, the DVD failed to stream through or buff the rest of the video, we were left hanging. Oh well, that’s life! In the back of my mind, I thought «maybe that’s why they asked us if we wanted to purchase insurance — their DVDs are defective» — ha ha.
Although I was not able to return the DVD the next day, I went back to FYE Tanforan the following day. It was quite a drive and had no other errands to run but since we all were anxious to see the end of Divergent, I made the trip back to the store.
No one was at the counter. I found a young man at the back of the store. I explained that we pre-​purchased our copy of Divergent, picked it up a couple of days ago and unfortunate it was defected. I provided our receipt and asked for an even exchange.
What I thought was a simple transaction, turned to a terrible experience. The young man said that he was not authorized to do exchanges or returns. Since the manager was out to lunch, he asked if I wouldn’t mind coming back after her lunch hour.
HUMMMM — really! Ummm — no I don’t have any other errands to do and my extra trip was just to come in and do an even exchange with a product that was defective. I’m sorry but I don’t have time to wait,. It’s wonderful that the employees have full lunch periods but REALLY… no one can do an even exchange with a purchase receipt??? When I told him that I could not wait, he called the manager but apparently she confirmed that she was out to lunch and I would just have to wait.
This would not have been an inconvenience if I had other shopping to do but I truly had just enough time to run in and out and do an even exchange. I asked for the name and number to their district manager and luckily, I was able to get an immediate response. They too were surprised that I was made to wait for a mere even exchange.
Unfortunately, the straw that broke the camel’s back was when the District Manager said that CA law states that it’s illegal for someone not to take their full lunch hour. REALLY! Quoting me about CA law… Umm, I’m in retail and know about California Law. I’m not asking someone to give up time from their lunch but as a retailer, you need to train your staff to be able to complete something as simple as an even exchange.
Needless to say, this is absurd. I ended up waiting for the manager but by this time, I was fed up and rather than doing an even exchange, I asked for a FULL refund. I then walked into Target, purchased Divergent for $ 5.00 less plus got 5% off because I used my Target card. Sadly, this is why small retailers are becoming extinct!

I was looking for a certain poster tried Spencer’s and Hot Topic but they didn’t have so I tried fye and they had plenty of them which was a plus. There are lots of great deals here saw speakers for $ 20 definitely a steal. Some blu rays are overpriced though.

I have nothing against the service I’ve received in the store, but I called to ask a question and was put on hold. They never came back to the phone so I hung up and called again. The same salesperson answered and asked if they could put me on hold again and I stated, «Only if you promise to come back.» and her reply was, «Well, we’re really busy so… no. Just call back later.» Had I not made my comment she would have put me on hold and simply not returned. What??? Not impressed.

This place is a joke, never buy any electronics from this place as they do not offer any warranty on them. I bought a pair of sol republic headphones from them and upon opening them i realized that the left side was playing at much lower volumes than the right. I returned to fye to tell them about it and the cashier told me that they do not cover opened electronics, well how the f*** would I know they were defective without opening them? I had bought their 20 dollar extended warranty which doesn’t come into effect for another year so basically I’m stuck dealing with sol republics horrible customer service until the extended warranty comes into effect. Bottom line DO NOT BUY ANY ELECTRONICS from this shady place as they do not stand by the defective products they frequently sell to unsuspecting customers.

Awesome store. Love it! The staff knows EVERYTHING about movies and music, and have an
amazing selection.

Love this store. It has a lot of the best DVDs. What I don’t like this is store does not sale any 90s Nickelodeon TV show on DVD. This store should start selling 90’s Nickelodeon TV shows on DVD.

It’s a fun place and they have a very good selection — no complaints. If you are looking for a high end inventory, go someplace else. FYE doesn’t promise to be a grand store but a very good one and that is what you will get.

First off, i love the used CD section. I have found many gems there that are out of print and hard to find albums.
This store is pretty cool, but the new staff is pretty crappy with their customer service skills. I mean 2 years ago the stores staff were solid and were very helpful, but now i see kids having no idea how to approach a customer and help with their needs.
Otherwise, the store is well organized and clean.

This store makes me laugh!
They have justin bieber cut outs, twilight cut outs, domo stuff, little girl purses that have a young white kid’s face on it, dvds, cds, and air fresheners. I think it’s one of the most confused stores in tanforan.
They also have porn. Isn’t that weird? You’ll attract the women & men who want to watch porn and the little kids that wanna buy a justin bieber purse. It’s also weird that they have the porn right next to the family section. Lol
Y U NO MAKE SENSE FYE?

I’m vintage I guess, I like to see and feel my music, not a huge online music buyer. So it’s nice that FYE is one of the last music stores standing! I just had to Unilocal it because the other night, one of the employees was SUPER helpful! I think his name was Ramiro… I couldn’t find what I was looking for, and he didn’t hesitate to tell me where I could find it, even though it was outside of the FYE realm. So he seemed to know his stuff. Then when I was standing in line, this couple was buying a life-​sized Justin Bieber standup posterboard for their granddaughter, and he told them where to bring their car around since it was raining that night /​so Justin Bieber wouldn’t get too wet =)

With all the major music stores (like Tower Records and the Virgin Music Store) gone, at least they’re still around as a place available got browsing cd’s as a pure music store (somewhat poor selection notwithstanding).

First of all this place is HORRIBLE. FIrst of all they have no selection on video games. I guess they dont’ really sell a lot of video games. I only come here to get DVDs that you cant find in other places like Target or whatnot.
I came here another time to buy some skull candy earphones for $ 10. Got the earphones go ring myself up. The guy at the counter asks me if i want to join their rewards program. They NEVER said a WORD about it costing money. I of course didn’t read it and signed my life away. As I walked out I read the rewards program cost $ 10 a month! WTF? I immediately called to discontinue this crap. Why couldn’t they just be straight forward with me and tell me it costs money?

Cramped, poor selection, unorganized this is basically fye to a T.
For awhile all their single CDs were $ 9.99. Don’t know if they still are (they weren’t at the Redwood City one last time I went there.) You know the record industry is in dire straits when freakin’ fye’s selling everything for $ 9.99. Sadly this place didn’t even have anything I felt like plunking that much down for (whereas @ Virgin I always walked out with a bag containing one or more CDs with a $ 10 sticker.)
1.5, but I guess I’m rounding up to 2 because as far as fye’s go this isn’t the worst of the worst.