Dust To Shine Cleaning Services

We have been using Dust to Shine’s services biweekly for a few months and could not be happier. Not only does Elaine track down all of the dust and leave every surface gleaming, she also goes the extra mile and arranges things more neatly than she found them. I’m always impressed with how she organizes my bathroom toiletries. The house smells and looks like a totally different place after she’s done. I also have nothing but great things to say about coordinating with Priscilla and the agency. The custom cleaning online scheduler makes sure you get and pay for only the services you want, and makes it easy to tack on deep cleaning extras when you need them. They also send out helpful reminders and graciously accommodated scheduling conflicts such as vacation and our bathroom remodel. A great, totally trustworthy service provider. Highly recommended!

I’ve used Dust to Shine three times in the last 6 months or so. Each time, there have been three different cleaners and each time the outcome is different.
The first time, basic cleaning needs were met. They cleaned the bathroom and kitchen (not the oven, refrigerator, or microwave), vacuumed the rugs, and swept the hardwood. The second time, we got a different pair of cleaners (two very nice women) and they exceeded our expectations. They cleaned the baseboards, refrigerator, oven, microwave; fluffed our pillows, organized a few junk drawers with out me asking.
This past Monday was the third and final time that we use Dust to Shine. The cleaners (a man and woman) arrived promptly and I gave them a brief outline of what to clean and what not to clean. I arrived home after 90 minutes; the job was finished and the cleaners were gone. Another basic cleaning. Pillows were askew, things weren’t put back where they found them but what really pissed me off was what they did to my bath tub (see photo).
They used bleach to clean my bathtub and it stained. First of all, I don’t like that they used bleach in my 700 square-​foot studio. It’s been three days and the smell still lingers. On their website they claim the following: «We use mostly products that are safe for children and pets. Every member of our team is trained in cleaning techniques for efficient and spotless results. Check out our list of green cleaning products that will make you home smell good and Shine!» Yet they used enough bleach to stink up my apartment which is not good for the two humans that live here but it’s especially bad for our cat.
Immediately after I discovered the bathtub, I sent a photo to Dust to Shine and they were very apologetic. They told me the cleaners would come back right away to fix the tub. While I waited for the cleaners to come back, I scrubbed the bath but the stains remained. I did a little research and found that hydrogen peroxide would remove bleach stains from a tub and it did. About an hour later, the cleaner comes back and I turned him away.
I asked for a discount and the best they could offer was 10%. I decided not to argue and take my business elsewhere.

They started out great, but then I had nothing but scheduling mishaps. There seems to be a severe miscommunication issue going on. Saturday, a month after I fired them, cleaners showed up at my hoe at 8:20 am.

Dust to Shine is the best! They are professional, reliable and leave the place spotless — even cleaning and organizing the hard to reach places. Their rates are very affordable and their customer service is great. I highly recommend them as a vacation rental cleaning service as well, they really understand this type of service and make all our guests very happy. Don’t hesitate to call Raquel!

Dust to Shine is AMAZING! I’ve struggled to find a cleaning service since I moved here to San Francisco, but now I’ve found a keeper! Raquel is wonderful to work with, and the cleaning crew does an excellent job. I had my second cleaning today, and just like the first time my place looks amazing. Unlike past services, there is no learning curve and no need to make suggestions. Dust to Shine gets everything right — even things you weren’t expecting — the first time! I couldn’t be more pleased and will recommend Dust to Shine to anyone and everyone.

WHOA. Just WHOA.
Dust to Shine is amazing in a few ways.
First and foremost, it is an excellent cleaning service. Everything in my house that I knew it was possible to clean is spotless, neat, and beautiful. The hardwood floors are like new, the carpets are dust-​free, and all my counters and tabletops are sparkling. And the bathrooms, oh god, the bathrooms. They look like they could be in a 5-​star hotel. Oh, and they also cleaned stuff I didn’t even know it was possible to clean! My shower floor is whiter than when I moved in here over a year ago – I thought it came in the old color. I swore Dust to Shine had replaced my oven when they even cleaned the residue that had accumulated on the stovetop over its entire existence!
Second, you can tell that Raquel (she’s the one with whom I’ve interacted), and by extension her business, strives for excellence (see previous paragraph). It is absolutely wonderful to come home and see the work of someone who does her work to a level of excellence that we should all strive for in our jobs. WAY TO GO!
Third, customer service and ease-​of-​use is top notch. Raquel texts me when she’s coming, and all the payments are done through an easy-​to-​use web service. Whenever I’ve had a question, Dust to Shine is very quick to respond.
Really, like the other Unilocalers who have written about Dust to Shine, I can’t say enough.
Sam

I cannot say enough about this amazing housecleaning service. I have had a lot of house cleaners in the past and they were all decent but Raquel and crew are exceptional!!!
Highly recommend this company for so many reasons, but mainly they have high standards but the prices are so reasonable!
I am so lucky to have found this business.
You can stop looking for cleaners as this will be your new service!!!
AWESOME

Finally we have found the perfect fit for our house! These cleaners are the best we have ever had. They paid very special attention to the small details and really impressed us with the final result and all for a reasonable price. Raquel is amazing! She responds quickly either via email or text to address any and all needs. They really work to accommodate your schedule and make sure to leave your house not only looking but smelling amazing. The house has never looked this good! Raquel and staff take special care to clean areas that no other cleaning company bothered to clean. I am grateful for their thoroughness and thoughtfulness in everything they do around our home.
I strongly recommend them to anyone reading this!!! Thank you Dust to Shine!

Not only did Raquel help me out of a jam and squeeze me in on incredibly short notice, she and her team did an amazing job. When I walked into my house after she and her team were here, it looked so fantastic, I felt like crying (for joy!). Incredible attention to detail, great communicators, and really, really sweet on top of that. Thank you so much!

Raquel and her team provide a quality service at reasonable rates, with *great* communication. Detail oriented, consistent so far (they’ve been here 3 or 4 times), and super-​nice. Recommend!

I use this service for my housecleaning every other week. Lucy and Gustavo are wonderful! I am VERY picky and I would highly recommend. In addition to excellent and thorough cleaning, they are honest, reliable, thoughtful and friendly. We have had many housecleaners over the years and they are by far the best.

Dust to Shine Cleaning is awesome! They are friendly, have good rates– and they left our place cleaner than any other service we have used. Hooray!

Hi! Raquel and Karen are the two folks who come to our place every other week. They are awesome!
Kind, helpful, punctual, and quite willing to take specific requests regarding your house cleaning preferences or if you need something specific on a particular week.

My new favorite cleaning service! Awesome prices, too. Lucy is so very nice and really thorough and my 2 year old daughter is enamored by her partner. I left my old cleaning place and am very happy that not only do I have a really good, reliable cleaning service, but it’s at a very reasonable price – I can actually afford to have my house cleaned more than a few times a year now! Yippee!