Baby World

My father and I went into this store and recieved the best customer service ever!!! Luz and Alexander were outstanding, kind, patient, sincere. They both really know, the true meaning of customer service. I will tell all my friends and family about this store and my experience. Thank you both!

I really like this store. The staff there are super friendly and helpful. I bought my convertible car seat there and got professionally installed by the staff there. I also found out that my first infant car seat which I bought online wasn’t properly installed. OMG! My baby sat in that car seat for over a year. Please go to a physical store like baby world to buy a car seat and get it properly installed and adjusted when the baby becomes bigger.

Drove 15 minutes out of my way to visit this store. However, when I got there, they closed early. There was a sign that said they were closing at 5p for the day, even though their website says they close at 6p.
If a store is not serious about maintaining consistent hours to serve their customers, then it’s clear they don’t care about the products they sell.

I’m writing this review with much disappointment at the level of customer service I’ve received. I ordered a toddler rail back in July and never got word of its delivery. I called the store about 6 times to find out the status. I finally learned that the item was discontinued. No one bothered to inform me until I called myself to check. When I asked for a refund to my credit card, Baby World said they could only issue a store credit. I then had to convince them to refund my money. It’s now October and no refund. I called again and was told that they would request a new refund check but it would take another 15 days to request the check itself!
The store is great when all you need is to pick something up quickly or if they sell the item in-​store. It’s an absolute mess when it’s not as straight forward.
I’m a huge supporter of local stores, but with an experience like this, I’m likely to head to Babies R Us.

Whoa! It’s intense trying to find the best options for your baby but Shannon and the team make it much less stressful. Shannon walked me through every option pros/​cons for strollers and car seats then helped me understand cribs too. She was so patient and educated on the products! I couldn’t imagine trying to do any of this at Babies R Us where the staff isn’t as educated. I feel like I was very lucky to find Baby World!

Really helpful and friendly staff. Great store to get and try all things baby. 1 star off because they could offer more options for some products but I know there are so many products out there so it’s next to impossible to have options for everything. But, they know all about the products they do carry and offer their expertise if you have any questions or concerns. Best baby store on this side of the bay.

My husband had already done pre-​research, so I went in with some specific goals in mind to compare 2 strollers, and to make sure the car seat we wanted fit into my car. The staff was very helpful and knowledgeable. The guy brought the car seat base right to my car, and made sure it worked. And then he was very helpful in terms of comparing strollers. We haven’t purchased from them yet since our research was for putting together our registry. But I highly recommend checking out this store– they have the models of current items, and the staff is super helpful.

We ordered a brand new crib from Mayfair in rustic brown for our expecting child. Took 2-​months longer to arrive than the original delivery period due to customer demand for the same product and a length stay at Oakland port during their strike. Baby world lent us a crib that we could use in the meantime that worked out perfectly in our current situation. We received our crib and returned the loaner with ease.
The staff was very friendly, knowledgeable, and offered comparable price matching.

–Poor Communication
–Unwilling to admit that they made mistakes and take responsibility. Insisted the fault was their suppliers and not their own. As a customer of Baby World, leave me out of disputes with your supplier.
–Sold me something they couldn’t deliver. Demanded more money 2 days prior to making final delivery of what we originally wanted.
I am very disappointed in Baby World’s customer service. In November 2014, my wife and I ordered a Pali dresser with a changing station attachment from Baby World in San Mateo. The changing station was key to our selection of dresser, and Baby World assured us we were ordering the dresser we wanted. We were promised delivery in roughly 10 weeks. After 12 weeks, we were wondering what the status of our order was and called Baby World. They said they weren’t certain and would try to get in touch with their supplier and call us back. A week later they call to say they want to schedule delivery (with no intermediate status updates). When delivery day came they delivered a dresser, but not the one we ordered and not with the changing table attachment. They told us that the one we order wasn’t actually available for sale in the United States. Further, the one they delivered doesn’t support the changing station attachment. They told us they’d leave the wrong dresser for us and swap it out with another of our choice since our baby had arrived in the meantime and we had immediate need for its use. After we call them and let them know which dresser we wanted (one that meets the basic needs that we were trying to fill in the first place and was confirmed to in fact be for sale in the United States), Baby World again went incommunicado. No word until they call us a month and a half later to say they would be making delivery tomorrow, despite several attempts by us to call them in the mean time. For the second delivery, they deliver the dresser but not until the delivery men arrive do they let us know that the changing table attachment is on back order and will have to be a separate delivery. We called the store a few times over the next month to try and understand what’s going on, but no one from the store will ever call back. Finally, after another month and a half, we get a call saying delivery will be in one week. Finally, 6 months after our original order, we think we will finally get what we’ve paid for. Unfortunately, Baby World surprised us 2 days before delivery. They called to demand we pay an extra $ 130 before they could deliver the changing station attachment. This they insist is the difference in cost of the replacement dresser. This despite us pointing out we would have never ordered the original dresser if we had known it wasn’t available and that the intermediate dresser they delivered (and we didn’t ask for) didn’t support the changing table attachment. When I pointed out to them that they were charging me for their mistake, they refused to admit any blame and insisted that their supplier was at fault. After paying their last minute demands, I told them this would change my opinion of their store and would like mean I would never patronize me again. They didn’t seem bothered, and again insisted it wasn’t their fault. Well, it certainly wasn’t my fault, so I won’t be shopping at Baby World ever again. I advise you to do likewise.

I was looking for the Baby Jogger City Select but wanted to test drive it first. WOW I am super impressed by the customer service. Alexander was extremely knowledgeable about all the products and very patient with us. He showed us other tandem strollers, and even explained the pros and cons for each stroller. Although we didn’t walk out with a stroller that day, we’ll definitely be back.

Always helpful staff and have the most current baby product available. I like shopping with local merchants. Their prices are competitive too.

It was a rainy day and I wanted to go to the city to visit my husband however I didn’t have a rain shield for my Orbit baby stroller. My baby needs to be warm and dry before my trek to SF (I usually ride BART because traffic is crazy and parking is expensive and non-​existence) so I checked out the Orbit Baby website to see where I can find Orbit baby products. I called 4 different stores throughout the entire Bay Area, all the stores I called were sold out of the weather pack except for one, this one! Yay!
I called them and they asked for my name. I came about an hour later and they had it waiting for me behind the counter with my name on it. Amazing! I was in and out the store in less then 3mins literally.
I had horrible experience with the Baby World franchise at the Oakland location but this one was the total opposite. Love it. Thank you for making my life easier!

This place is great. We were greeted by Shannon and I’ve never been guided in a better way. Exceptional knowledge, and real advise regarding the reality of having a baby. She was great. Thanks Shannon!

Last weekend was our ‘go and see, and probably buy’ weekend for baby items.
Upon stepping foot into the store, I detected a light but nonetheless present odor, either mold or stale diapers — your pick.
Not too big of a deal.
Most things are crammed such that you cannot really even see the brand on the crib, changing table or glider you’re looking at. It wouldn’t be a problem if a clerk was readily available to help, but they’re not.
We were interested in looking at some gliders, there was another couple looking at gliders too. They had laid out things that they were either buying or had been looking at on neighboring gliders, and had their toddler sitting on and off on one also, both sales clerks were sitting on gliders too — so this basically rendered about 5 out of the 10 or so gliders they have on the floor non-​available to test out. A lot of the gliders had the brand name and/​or model paper missing in the plastic folders that are supposed to be there to identify them.
The staff didn’t seem eager to help with anything, nor did they offer.
I was put off by the atmosphere and didn’t want to purchase anything, so we looked around briefly and left.

Very disappointed w/​this store. My husband and I bought our stroller, car seat and glider from this place and spent $ 1700+ there. We waited 8 weeks for glider to be special ordered and to get delivered. Came 5 days before baby did and the wrong item got delivered! Wrong glider and wrong color fabric! Spoke to manager at store who admitted the error was their fault but said there was nothing they could do to speed up ordering process to get replacement glider. Still waiting on replacement, now 3 months after initial order and hoping it comes in correctly next month… Giving 3 stars only bec there were no issues w stroller and car seat. Very disappointed w customer service and overall experience :(

Please do yourself a favor and DO NOT buy a car seat in this store unless you are 150% sure you will not return it. We bought a car seat and on the way home it didn’t appear comfortable for our baby. I called in 2 days later and asked them if we could come in and exchange it for something else. The lady on the phone told me that most probably it was not installed correctly (even though it was their employee who installed it for us) and it for sure could be reclined so it would fit our baby better. She insisted we met their technician who is only in the store once a week and she said if we were still unhappy with the car seat we could return or exchange it.
A few days later we met this technician, who apparently was the store owner, and who told us we could not return the car seat that we bought just a week ago! He finally allowed us to replace it with a different car seat that was a better fit for our son and our car, but it was a much cheaper car seat. The owner only agreed to give us store credit.
Needless to say, when we were buying this car seat, NO ONE mentioned this no return policy. The owner pointed at the small piece of paper under the register desk, however, when you have a constantly moving baby in your hands and thousands things on your mind, noticing a small sign under the register is nearly to impossible. Giving the fact that we are so used to be able to return products at least within 30 days not damaged and unused (two 10 min car rides from the store after we bought the car seat and to the store to replace it definitely do not qualify as using this car seat, I’d say more like test driving it), they probably SHOULD mention a pretty important rule like that, especially to those who are spending nearly $ 700 on a car seat!
Now we stuck with over $ 300 store credit we don’t know what to do with. We have all major items for our son and really don’t need anything that pricey and I don’t feel like driving to this store for small items like wipes, toys and clothes. Lesson learned, next time we’ll go to toys r us or some other big chain store.

This place saved my life! The day b4 I had struggled through registering at Babies R Us for what felt like 6 hours… not fun. When we arrived at Baby World, the staff took over, answering questions, giving advice, and literally walking us through the store. The staff that helped us was Tracy, she has ninja like knowledge of all things baby, she was chill, quick, and nice.

I went to this store as it is right in my neighborhood. Have heard that their customer service is lacking, but since it’s local and I’m expecting, I figured I’d give it a shot. I was browsing the cribs and strollers and nobody ever greeted me or offered to assist me. I will not be back!

Love. Love. Love.
Why didn’t I come into this store sooner? If you want baby carriages, clothing, bedding, toys, diaper bags that you dont typically find at Target or Baby R Us, come here!
Easy and Free street parking.
Friendly service.
Super trendy strollers including Pego Prego, Quinny, Uppababy
GreenSprout toys
Dwell studio cribs
Spotted a Zoli cup/​straw replacement for $ 8.99÷3. Score!

One of the few non-​chain baby stores.
I first discovered Baby World when I was browsing strollers and had a hard time tracking down the Uppa Baby G-​Lite. Upon looking for distributors, I found Baby World. They are a relatively large baby store and have a great selection; much wider selection than Babies R Us or Target. A good alternative to making the LONG trek down to BuyBuyBaby. I love that I could touch and feel the the items I previously had only seen online at Amazon. They carry a lot of the
top rated items. What they don’t have in stock, they are more than willing to order for you.
Customer service is great — but they can definitely get short staffed when even slightly busy so try to go there when slow.