VW of San Bernardino

I originally bought my VW at another location, and used to take it to the other location, for maintenance etc and was very displeased, they never told me what was done or they were short with me as to what was done. I found this location and started bringing it to VW of San Bernandino, and I am really pleased with their service. they are honest, and explain to me in details what needs to be done, or what was done. The service department is friendly, professional and made sure all my questions were answered and made sure I was satisfied before I left the parking lot. Definitely found our new spot to bring our VW’s to get serviced. Thank you again!

This review is for the service dept and parts dept only as I have not purchased a VW from them yet but have been using them the last 2 – 3 years for service related issues and also for parts purchases. The service writers are exceptional, especially Patrick and I can be a pretty big PIA for people to deal with but they are all very polite and knowledgeable. The parts dept is also very good with a high level of service and attn. I was tempted to give them 5 stars but nobody is perfect.lol.
Thanks SB VW! Guy D.

My boyfriend and I were incredibly interested in a car and salesman Jeremy was super helpful and overall fantastic, knowledgeable, friendly, and I didn’t felt pressured or pushed. We ended up walking out when we had to deal with sales manager Hamid who refused to even come down to Kelley Blue Book value on the car, because this car was «such a good deal.» My boyfriend asked him to describe what he was basing these «good deal» claims on with the asking price so higher than KBB. He never answered by the way, just gave a typical runaround response that gave us no information. That’s unacceptable to me, so we walked.
The car itself was really in good condition, and we really enjoyed working with Jeremy, but we had a hard time following up due to our experience with Hamid.
Long story short, Jeremy was able to help us with a different sales manager on the floor the night we followed up, and we got everything squared away within hours. Jeremy (and the rest of the team that night) got everything ready and prepared in advance of me coming, and many people cheerfully stayed past their closing hour to help me drive away with my car all set up and running that night.
James, the financial manager who helped me, was A-​MAY-​ZING. He was very patient with me in going over the documents and carefully describing the process to me and each document presented for my signature. He made me feel very comfortable and confident in making the purchase. (THANK YOU!)
James and Jeremy get 5 stars, sorry I had to take one off for Hamid.

Needed an oil change and while I was waiting Monique asked me if I wanted to drive theTouareg I was admiring. I said Im not in the market. She said no problem I’m not a commission sales person. Everyone here is paid hourly. She knew absolutely everything about this amazing SUV! What a concept! No high pressure tactics from a commission sales person. With that said when I am in the market I will be buying from them for sure!!!

SUCH a great experience! Staff was always around to help and I’m finally walking away with my first car! S/​o to Anna for helping with everything she was awesome :)

My cars transmission was leaking really badly so I brought it to the nearest VW dealership since I’m still under the 5 year powertrain warranty. They hooked me up with a rental car from enterprise. When I got my car back everything was great until the AC coolant pipe burned thru in less than 24 hours. So obviously I brought it back and it was either a manufacturer defect or something might have moved around when they were fixing my car. But they agreed to fix it at no cost SO, this time they gave me one of their loaners a Passat diesel which was nice! They’ll even wash your car!

Zero stars isn’t an option. That’s what they deserve. I’ve never felt so upset in my life to see the lack of respect and the lack of professionalism from anyone at this dealership. (I’ve been shopping for a car for almost a month now) starting from the people hanging out at the receptions desk who clearly aren’t working to the salesman who apparently don’t want to help you find the perfect car. To the finance manager who just a f**king a**hole telling me «we’re not trying to play games here» yeah I got that I wouldn’t drive to San Bernardino when I live in riverside for a car. And they appraised my car saying it’s worth 500 but they’ll give me 1000 to «help me out» I know it was a p.o.s. Car but little did they know 2 people offered to buy the car for 2k anyway, the point these guys don’t sell enough cars to pay for their inventory that’s why they want to charge you the full msrp when you can definitely negotiate a good price for yourself.
Just don’t waste your time going here they’re not worth meeting. Point blank period.

I bought my car here and had a good experience so far. I dealt with Jeremy who knew a lot about the car I was purchasing and let me test drive twice. He was very pleasant and easy going, not pushy which was great. I then dealt with Hamid to finalize the buy. He is a character but I had my friend there who is also a character. She bought a car a few months ago from there and had a good experience as well. I felt Hamid got me a good deal and he was true to his word in what he included. He went above and beyond even when I had to come back and get a few things done to my vehicle like tint and paint coating. Hamid even gave me a loaner car since i live more than a hour away. I said i would stay and wait but he insisted i use the loaner since the wait would be 4 hrs and beyond. I didnt have to pay for the loaner either. Hamid honored all that he said he would and was a man of his word. So far my dealings with them have been great. I read some of the other reviews, which I admit scared me lol. But so far I have nothing bad to say about the dealership or Hamid. In fact I’m trying to get my friend to go there since she really likes my car. Hopefully if she decides to go there Hamid can be helpful to her as well. In fact the same day I bought my car, my friends husband bought the same car!

Very disappointed in the service. Had a routine transmission service and shortly after the service had to have a new transmission.

We had GREAT sales experience at VW of San Bernardino! Thank you to the sales staff for being friendly, honest, courteous and professional throughout our visit!
We called first to confirm they had the model we’re interested in, and when we arrived we were greeted by super friendly and broad smiling Jeremy who took GREAT care of us through our sales experience.
We explained what we wanted in a car, and the payment that would fit our budget. We were never mislead or steered in a different direction. We left in the model we wanted, a fair payment for our trade in, and a payment that fits our budget.
Thank you for a truely exceptional experience VW of San Bernardino! We love our new 2015 Golf Sportwagen!

Larry Palmer the service director is the greatest person to work with ever. Most dealers just want your money, however Larry makes it his purpose in life to make sure every customer is happy when they leave. I felt so comfortable and relaxed while waiting for my O2 sensor that had failed. Even though the department was extremely busy he made sure to communicate through out the whole process. I recommend his service department 100%. I promise you won’t get disappointed at all.

I have a 2013 VW Jetta GLI Autobahn edition, and frequent several dealers throughout Southern California for my service needs — due to my job that involves traveling. I have had horrible experiences at some VW dealerships, but also great experiences at others.
Particularly VW San Bernardino service department has been one of the best experience I have had to date. Mike Orosco was the key component in this equation, and bent over backwards to help service my vehicle. People like Mike are seldom and should be recognized based on their effort and overall pleasantry to deal with. I would hope that VW is able to see the difference between superb employees such as Mike, and then others who have consistent «bad days».
Mike was really friendly and straight forward about all business that transpired during my visit. Instead of guessing or playing a ‘gray area’ in order to not be considered wrong. I was treated respectfully and was able to expect any situation that might arise. Thanks Mike, and keep up the great work!

My wife and I recently purchased a vehicle from this VW dealer. Overall it was a positive experience. Tony and Tim were very helpful and solution oriented and did not pressure but rather were upfront, transparent and interested in selling a car (which is the goal of their existence as a dealership). We came away with a quality vehicle at a fair price combined with quality service.

Apparently Hamid wants to be famous for, potentially, the worst human being on earth award. I will have to get a doctors appointment scheduled soon to check for colon cancer… That’s how much smoke he’ll blow up your ass if you let him. Well done Hamid, well done. Your lack of morals have landed you on the front page of your employers Unilocal feed… More than once. Congrats!
Do not purchase anything from this dealer if Hamid is involved.
Less than 2000 miles after our purchase, they (Hamid in particular) were unwilling to help or assist in any way. «Take it somewhere else» is the only response we got from him. This response is far from the promises he’d made when the vehicle was purchased in January. Don’t let them fool you with the «we are new to this area, and want to build good reputation so we will do anything to help» line. Most of that line is a lie.
Also, Hamid will try and sell you a used vehicle on the basis of it being the owners personal vehicle, in some capacity. Unless The owner really has a wife named Jack (as the previous registration stated in our case.)
Hamid needs to learn from the sales reps. I pity anyone who has to work under his piss poor leadership.
They have lost two sales because of my experience already thus far and I will not recommend this VW dealer to anyone as long as I know Hamid is still employed there.
Sales men and women working under Hamid. Please keep in mind that as young leaders you can learn as much, or more, from bad leadership as you can from great leadership.
In closing. I wish nothing but the best for you Hamid, but you need a moral makeover.

Let me tell you… I have a lot to say…
Michael & Kevin from the parts department are amazing. Their knowledge on parts and repair are excellent. Smart, friendly, courteous, and professional. I’ve gone back here to buy parts countless of times in the last month of two. I have never thought that I’d receive such excellent service from a dealership. ⁵⁄₅ stars for the Parts Department.
The clerks at check out are very professional and organized. Even when they are stapling your invoice together, they make sure to get the stapes straight – Retain good employees! Every detail is important.
I had a bad experience at another VW dealership’s Service Department a year ago which led me to find service elsewhere. I felt that the service dept at the other dealership was incompetent and the employees knew hardly anything about VWs. I felt I lost all hope in all VW service depts until I met the service advisor, Jorge and the service technician named Manny at this San Bernardino Volkswagen Dealership. They are truly pros at what they do and made me a believer again!
The best thing about the experience I had servicing my vehicle at this VW dealership was that I knew that my car was being taking care of by people that care about my car just as much as I do. They acknowledged the issues at hand, showed empathy towards the situation, and foremost, reassured me 100% that everything will be taken care of.
My car came back 100% fixed & like new. The car was washed for me and the tires even came shined – Full Service.
These extra things goes a long way in todays industry. When I’m ready to buy a new car or service my car again, I’m for sure giving them my business. If you’re afraid of the haggling then email them directly and deal directly with their internet fleet manager. No haggle.
My experience may differ from some of you, but I can say that I was definitely treated like a friend there– at least at the Parts and Service Department.

This is solely for the parts department crew and Kevin, the gentlemen working the front desk. Very helpful, intuitive and knowledgable. Will definitely visit their parts dept again all my Volkswagen needs. Thank you.

Went to this location for the first time, I had a very positive experience with everyone that helped me. they are very professional and informative. I took the shuttle home, and they picked me up when my Jetta was ready, even washed my car at no extra charge. overall they did an excellent job and I will return soon with my other Volkswagen. Thank you Volkswagen of San Bernardino!

If Unilocal had a zero star that’s What this dealership would get!!! *** beware***
The sales manager (Hamid Zamanian) is the biggest pile of crap!!! He has not one moral bone is his pathetic body .(I use the term crap lightly). So take the drive out of that shit hole city it’s in and it’s shit employees and go else where.

This is specifically for your service department. I had an issue with my rear window fluid sprayer leaking and because its a 2015 they dont have a fix yet. Whatever tech I spoke to a few weeks ago said I could have the fluid drained and switched to water so the soap didnt run all down the back of my car and leave horrible spots. I didnt get the service done that day and the man who helped me saved my info and said hed keep me updated on what was going on which he has. Today I decided to get the fluid switched out and I went in with no appointment and was out in under 30 mins and my car was even washed in that time. You guus rock! You made a service customer for life!

The guys in parts department, Buck & Kevin are awesome! Along with the cashier Joyce, they truly go above and beyond to help you with whatever you need!