Pet World

Freaking Horrible ! I called them multiple times if they had Ro/​Di water and they said yes so me taking their word for it i bought 40 gallons. Went home check the levels on it at guess what it had, 30ppm nitrAtes and 240 TDS like wtf are you serious? This was gonna give me the biggest algea bloom ever if i wouldve used it. I called them back to get a refund of this crap water thats worse than my own tap water but nothing! Wasted $ 30 on this place. Don’t buy your water from here! Was going to buy all my corals and fish but nope u won’t find me in this store!

DO NOT, I REPEAT, DO NOT BUY YOUR FISH HERE!!! My boyfriend and I bought a fish here a couple weeks back. It was a blind blue whale catfish. I personally picked it out cuz the darn thing was so cute! It looked like a little shark. I even named him sharkie and after one week of owning sharkie and putting him in our tank with our other fish and caring for him like we were supposed to, he DIED!!! AFTER ONE WEEK!!! When we went back and told them they basically said they couldn’t do anything. THEY COULDN’T DO ANYTHING AFTER I SPENT $ 40 DAMN DOLLARS ON HIM! Forget this damn place. If I could give it ZERO STARS I would!!!

Went in today to look for 4 pin 36 watt actinic bulbs beings nobody seems to have them anymore, and sure enough they had it, plus the 10k bulb. After further review I decided to purchase a sea star LED light after seeing there beautiful reef display with one of these lights. It’s amazing and the service was excellent even with tons of people there. Will do business again.

They have an ok selection of fish, but the guy over charged me when I looked away and I noticed when I got home.

This place is great!!! So many type of fish that they have .The people here are friendly but warning some people state that they are rude .I expirenced it myself one of the employees when asked a question said no amd walked away he didnt even bother .As I was leaving a friendly guy approched me and caus of him I bought 3 fishes maybe some workers dont want to be working

Always shopped in this store to buy rocks they are the cheapest in town. I recently moved to victorville and I never shop at the stores up here. Anyway I had a filter that broke hoses that were too short walked in on a Sunday I was frustrated and a mess from my filter breaking, if you have a 110 gallon tank or any tank for that matter you know how stressful it is when something breaks. Well I walk into the store asked one of the fellows who was working there which was busy working on a project in his store he kindly stopped and went to work on my tank literally changing almost everything on it. He really put alot of work into it using parts of his own stuff. I was so grateful I really didn’t expect that much help. This guy went above and beyond. I have always been treated great everytime I have shopped there I was so pleased that 45 miles away I wouldn’t go any place else. great job keep up the good work!

These guys have helped my boyfriend and I SO much! We did a lot of research before starting our first saltwater tank and we visited pet stores from here to Huntington, and this store is by far the best around. They’ve helped us from the ground up, answered all of our questions, had a custom tank stand built for us to match our needs, and everything is running perfectly. We couldn’t be more happy! Thank you petworld! Competitive prices, beautiful stock, very knowledgable.

It’s a family run pet store. John, his brother and his brother in law are very cool people. They have the best selection of fish in the inland empire. The prices are fair. They do get very busy at times with costumers so be patience. The only thing is there’s no warranty on their fish so observe the fish before you buy. Their show tanks are awesome!

Very bad customer service. I was very upset when I asked the guy about a crab and told me it was 12.99 and I asked him if he would grab it for me and he told me no because he didn’t want to… Very rude! I was willing to spend about $ 100 in the store now I never want to go back!

Nice look place. love coming here.

The store has a great selection of fish but The tanks and store don’t look very clean. It’s a very big store and has a lot of livestock but I couldn’t get over the dirty look of the tanks. Store is big on selection not so big on Quality

There are 3 brothers who work here, 1 of them is very helpful, and seems knowledgeable. The fish are crammed into small tanks. Some if the salt water fish can’t even turn around. We go there because their plants are nice and they have some fish that are hard to find. I’ve gotten two types of fish:3 fancy guppies and two died within the week. Yesterday I got 4 balloon rams and already one didn’t make it through the night and a second looks sick. The staff is rude. They don’t seem to care about the tropical fish they sell and could care less if we shop there. I want to support local business that’s why we keep trying with them but after yesterday, we will continue to shop at the big box pet stores and just order the hard to find fish and plants on line.

Awesome selection of saltwater fish… but the customer service is definitely lacking! They completely ignore customers unless they are making a large purchase. We were looking into getting a saltwater setup and were just getting opinions on recommended tank size etc. But they had no interest in talking to us so we went to Mystic Reef in Riverside and got excellent service. Pet World does have a lot of beautiful fish to look at, and is worth going to look at. but if you’re looking for any help this is not the place to go.

Really wanted to give them more stars for the variety of fish and information I was given during my visit yesterday. But when the fish I purchased less than 24 hours ago died, I am met with an apathetic «Sorry for you– we can’t/ won’t do anything for you.» I guess they would rather lose a customer than replace a $ 6 fish, disappointing.

Lots of salt/​fresh water fish selection. I guess business has slowed down, they down sized by %50 a few months ago.
All of the staff there are extremely rude, it’s like its a requirement to work there.
I go there when I’m in the area because of the nice aquatic setup they always have.

Rude!!!
I have given these people prime 300.00 Koi fish as a gift because we were moving. Thats a total of 900.00 for all three KOI.
I also gave them two awesome platty’s for free when they got too big for the tank.
When I brought in my oscar, the hispanic man just dumped him into the tank with other fish. YOU DONT DO THAT! It will cause them to go into shock. they shocked him again with moving him to another tank by himself!!!
When I went to call them and complain about the rude attitude of the hispanic guy to my husband and his cocky ass remarks, plus the way he treated my fish, they just countered it with «Well did you know your fish has hole in the head disease??» They weren’t even sorry!
When I got on his case about HIS attitude, he got even more defensive saying he was putting money into my fish because he was sick! HELLO a measly 20 bux of antibiotics? after 900 worth of Koi and your going to bitch about that? I have never been so disrespected !!
Every time I have ever brought them a fish in Primo money making condition esp the Japanese KOI FISH. They have always kept my expensive tubs and now they give me attitude! I Am Mortified! I am scared they are going to end up killing that Oscar fish. Even if I go down there to get all my fish out of their damn store, the ride home will probably kill them. I AM SO PISSED OFF and My feelings are extremely hurt and im worried they are going to hurt my baby.

This place is amazing! Their selection is so diverse and better than many other fish stores I have been to! (And I’ve been to quite a few) I always love to watch their rays swim around! Obsessed with those things. Definitely need to get one soon! (:
It was a bit frustrating that many of their tanks were mislabeled! They sell out quick so I guess its hard to keep up! The staff is incredibly knowledgeable, which is helpful when you have a tank with aggressive fish that keep killing new ones you add! –_​_​_​–

Always come here instead of wal-​mart, petsmart, or petco. Just more variety of both salt and fresh water fish

You get what you pay for; cheap stuff. Mostly fish and aquarium supplies, their fish and reptile sections are probably the only thing keeping this place afloat.
It’s been around for a long time, and I have no idea how they haven’t been shut down due to some of their previous animal welfare issues. Some of the employees are nice, but really I can’t return after seeing how some of the pets were handled in the past.
Need to buy fish or mice? I guess this place is okay. But I’d rather support a great shop like PAWS or something.

5 stars from me!
There has been no complaints on my end. I enjoy coming here. The employees have always given me lots of help. I needed a cleaner shrimp asap bc my clown fish were sick. I called them told them bout issues & they saved one for me on inventory day. That’s the kind of cust. service I need. They have been good to me and they’ve helped me a lot during my upgrade from a 34 gal to a 65 gal.