Oreilly Auto Parts

Shoutout to the tall homie with tattoos lol
Not sure what your name is but the customer service was excellent. I had an emergency with my caliper falling off and causing for me to be stranded. Called around and couldn’t find the right size bolt. I called before arriving and was told that they might not have what I’m looking for, decided to go anyways. Long story short the tatted homie came through. Thanx again

My husband has ordered parts here on two separate occasions. The first time they lost his order and we had to wait 3 extra days. Now this time… he paid over 300 for his parts, they don’t have them and we gave them a week. They also said he only paid half of what he did pay and he had to find the receipt to show them. They are unreliable and unprofessional. From now on we are sticking with auto zone who has never ever given us any trouble and has a wayyyyy better rewards program.
P. s. we’ve been here at O’Reilly for going on 45 min and they still don’t have their sh^t together.

I have gone to this Oreilly location for years and I keep coming back because of the stellar customer service. Marcus is an awesome manager who really knows his stuff and is always ready to help you get what you need. If they don’t have it they will get it for you. Best auto parts in the IE.

Good service.

After a horrible experience at Autozone in Highland on Baseline ($$$ come before customer service to the point of dishonesty), I went to this O’Reilly location to buy paint for a Jeep I am refurbishing. Eduardo took the time to take several cans of paint outside to match the existing paint. He even offered his opinion which was right on. I go back for more paint and to my dismay the self is empty. I need to finish and put the Jeep back together for my work week starting tomorrow. Eduard tells me an order came in today and he rummages thru it till he saves the day. I am now a loyal customer of this store tahnks to Eduardo.

First visit: I was driving up the mountain to Big Bear Lake on a blustery Friday night in December, when I realized that snow chains were mandatory (oops!).
So I headed back down the mountain and luckily for me, stumbled upon an O’Reilly Auto Parts store. They were particularly busy at 6:30 pm that Friday, as many other hapless motorists had belatedly realized they needed chains to ascend to Big Bear Lake. Some other folks were out of luck (their chains were out of stock), but luckily they had mine, for a reasonable price.
Only a couple of minor complaints here: The dude behind the counter started to walk me outside to check out the size of my tires, but suddenly he disappeared. I realized that he had stopped to help some prior customers install windshield wipers… but without telling me, apologizing for the delay, getting another sales rep to help me, etc. So I stood around outside, getting angrier and angrier, until finally I went inside to complain. Thankfully, just as I was getting worked up, the guy came back in to find me, already armed with the specs for my tires so he could find the right chains for my car.
Unfortunately, the sales rep had made an idiotic assumption that my car was the first one he saw outside. This turned out to be (obviously) totally wrong. Had I not checked with him on where he got the tire specs, he would have sold me chains that didn’t fit my car… and I wouldn’t have realized it until I was up on the mountain with the snow chain installer.
Another annoyance: There were two identically-​priced options for chains: One was a cable chain, the other was a standard link chain. The guy recommended the cable version. My snow chain installer later «tsked tsked» me for purchasing those, as it’s harder to get traction when you’re essentially driving on strings of mini rotating wheels.
So… why the relatively high rating, you may ask? I’ll explain:
On my second visit (the very next morning!), I had stupidly tried to remove my chains myself on the way back down the mountain, and they had gotten wrapped around the axles. In desperation, I headed back to O’Reilly, hoping they’d cut the chains off for me with bolt cutters. While the manager couldn’t locate the bolt cutters, he very kindly made a phone call down the street to a friend at an auto repair shop, and arranged for me to get some assistance from him (turns out, I wasn’t charged for this!)
I was so pleased with this extra level of service that I called back to thank the manager personally for his help. (The manager was so flummoxed that he hardly knew what to say… my guess is, he doesn’t get kudos very often!)
So while my experience here was mixed, I’d say: Go to this O’Reilly Auto Parts. If you have any issues, ask for the lovely manager, whose name I unfortunately don’t recall.