Enterprise Rent-A-Car

Ok just when you think they grow up they don’t very incompetent i don’t think they know what they’re doing I think they are very rude I think they need to fired the whole team and start over corporate needs to get involved see how this place is being ran

Their service was mediocre at best. I wasnt that thrilled with the vehicle. I did try to get the most economical. But you get what you pay for. My beef is that I rented the vehicle for 0ver 6 weeks spending $ 1300 and still did not earn enough points for a free rental under the awards program. Wow that sucks. I think I would have been better off renting a car for $ 8-​$ 12 per day at hertz whose offers came to me via my email. I guess I could have saved more money, but I opted out for the points accumulation from rewards program.

These guys were great! Excellent customer service. Quick service. Came to my house and picked me up and also took me back. I have no complaints. These guys were great.
Princess L.

Very friendly people and service very polite they picked my wife up on time got through the paper work a fast pace and let my wife drive off with no problems thanks enterprise rental for treating my wife food

I came in Monday I was pretty late to work waiting for a car but that’s okay I could’ve came in earlier myself the girl that helped me out was trying her best to get me out as soon as possible, today I called in asking if I can trade for a different car almost closing I did not want to give it a hassle but the guy said it was fine I went in, trade it, easy, in and out. awesome customer service, they ARE nice people the times I’ve been in there waiting and all I’ve seen people coming in complaining on random little things it’s pretty funny but the people there, is nice! great service, clearly informative, and helpful!

The staff are very polite and get you in/​out quickly. I dealt with Spencer and he had me in a car driving off in less then 15 mins of walking in the door. The car was nice and very clean. Will return to this location again.

I rent a car from Enterprise when I have a grad fair to attend. The last two times the cars have had trash and have been dirty inside. One was so bad that I returned it and asked for a different car. It should be part of procedure to clean out the car and give it a wipe down inside.

My only real beef is that it almost ALWAYS ends up costing you more for your rental than you expect. I recently had to rent a vehicle due to a major car repair, that was taking twice as long as it should, because the mechanic rec’d a bad health diagnosis, that he had to take time off to deal with. So, I had the rental for a lot longer than expected. When I turned it in, the bill was about $ 125 more than I had figured it to be. When I questioned this, I got the usual double talk, and, «Oh, about $ 100 of it is taxes» (which I had already figured in). I’d have to put a pencil to it, but I think that maybe I was double charged for the day I picked it up, or maybe dropped it off. Anyway, I paid it because I had to get going, and didn’t have the time to fight about it.

Bad customer service skills. The only worker there who I would even talk to because he to me is one of the best ones is Arthur.
This place is a joke. I can’t understand how having so many employees on a daily shift you still manage to have customers waiting forever inside for their vehicle. Also when you call in and press #4 to talk to an associate either you get hung up on because no one answers, or when they finally do answer you literally wait on the phone another 20 min after getting hung up on maybe about 3 or 4 times before you are even on hold.
My rental was paid for by my insurance company due to a car accident and the adjuster forgot to give the body shop my #, so I kept the rental over the weekend. Come Monday when I finally get a call from the body shop where the car was at I picked up the car and went to take the rental back to enterprise.
Once we got to enterprise to return the vehicle there was this rude employee asking if you were returning back a car. I stated that yes I was. So he asked us to wait. All the employees there do is talk while there’s a bunch of customers waiting.
I completely forgot to add that I had to change cars 2 times through my rental period because one of their cars was feeling like it was going to turn off, the other had a shift malfunction while I was on the freeway and completely slowed down on me in the fast lane.
I was told by another manager at another location that this location probably doesn’t keep their cars well maintained.
So back to my other part. I was told that the insurance company did not pay through Monday to call my adjuster then they would release payment. So Monday I called the adjuster right after and he told me he would let my insurance company know he approved the extended days so they could pay out.
Today I called a week later and still no deposit was given back. So I was told by who ever answered that they had received payment the next day I talked to my adjuster but for some reason enterprise had not released my deposit.
So if I never would have called they would have simply kept my deposit. Free money for them. I would never rent a car here on my own. They are the worse location I’ve been to.

First time renting a car for a road trip, the vehicle was perfect for the drive thru mountains, 2015 Toyota RAV4 sports, the process was easy not a biggie. I always negotiate on the daily, got at least 20 bucks off and I’m fine with that. Got my AAA discount. it did take time to receive and bringing the car back because there was a lot of people for service, I believe this cause the enterprise team nervous for people are always complaining lol they did try there best but maybe need more training in social dynamics to deal with people, they were understaffed and I took a while to return the car. Overall I would rent and try this place again

Service was slow given that it was a Friday. The insurance coverage costed more than other rental companies. An OK experience.

I normally go to Redlands, but the dealership used this Enterprise. I waited almost a hour. Finally I asked if I was next. They said there was one ahead of me. But they called me next. It was 30 minutes for each person. I had a reservation and they called people in no order, one couple came in and was call in 5 minutes. I could have went to Redlands and got a car to drive to the Enterprise on E st. faster.

I agree with other reviewers that this branch appears to be understaffed, although the present staff does an admirable job of handling a large number of folks with widely varying needs. I also agree that this branch needs a remodel as it looks tired and worn. SB doesn’t need anymore tired and worn places.

I don’t think this Enterprise Rent-​A-​Car deserves to even have 1 star rating. They have the worst customer service in not only California, but in America.
I needed to rent a car because my car broke down. I called Triple A, and they set up a reservation for me. Triple A gave me a reservation number and told me to contact Enterprise. I called and the phone ringed about 15 – 18 times (I lost count,) before someone finally answered. I told them I have a reservation and they asked me for my reservation number, address, phone number and told me they’re going to pick me up within 1 hour. I called them after 45 minutes. the rep told me, «Sorry for the wait, he’s leaving to pick you up right now. That pick up was another 30 minutes, and guess what, I only live about a 10 – 15 minute drive from this office. The driver which was a female, not a guy called my cell phone and told me she’s on her way and she’ll be there in 5 minutes. When I finally got there, a Hispanic guy approached me for assistance. I told him I have a reservation number. He looked it up and asked for a credit card. I told him I don’t have a credit card, I have debit. He says, «I need a utility bill for verification.» I told him «No one on the phone told me I needed a utility bill. He told me I can look it up on my phone. I told him, «No one told me I needed that to rent a car,» He asked me, «Who set up the reservation?» «I told him, Triple A.» He blamed Triple A for not telling me, and they should of been the ones to tell me… I told him, «they have nothing to do with Enterprise. He says, «Well that’s what you need.» Then start helping everyone else, I was upset, a black woman asked me if I was helped I told her no one told me what I needed to rent a car. She started helping others, and it was like 5 workers and everyone basically through me to the back burner. A black guy comes in and was flirting with one of the customers. The Hispanic guy asked me have I found it yet, I told him, I don’t have a utility bill online, and I tried other options but they didn’t work. He says, «Well we closing in about 15 minutes there’s not enough time for us to take you to go get it. There was another customer who was there and seen it all happen. She felt so bad for me, she gave me a ride home from the Enterprise because, YES THEY PICK YOU UP LATE, BUT IF YOU DON’T HAVE THE RIGHT DOCUMENTS, THEY DON’T DROP YOU BACK OFF HOME! This location needs to go out of business.

great service! great cars! the only small flaw is not that much promotion in this store but still this is my first choice to rent a car.

We only visited this location as it was close to work and convenient for a pick up/​drop off. We rented as the result of an accident so there was no out-​of-​pocket expense for us. We would have chosen another rental car agency, if given the opportunity.
Staff was okay — nothing special Definitely understaffed and it shows in the customer service you will experience. Place needs to be updated.

5 stars for the staff!
I picked up a car from here following a car accident. The car was nice and clean, but only had half a tank of gas. It’s annoying trying to estimate how much gas to add to get it back to half a tank.
Staff is very friendly, but they are severely understaffed. Also, many of the clients seem to have never rented a car before, so it takes forrrrever. They also seem to check people’s credit or ask for a utility bill. That was weird to me. Only in San Berghetto.
Be prepared to wait. Both picking up and dropping back off took forever. I’m used to being in and out in just a few minutes with other Enterprise locations, so this was frustrating.

Took awhile to establish a rapor with the staff, but now, as a regular customer who rents once a week for business, they understand my needs and are very accommodating and appear to be improving the customer service, which was pretty piss poor at first.
My recommendation, like with all business to business relationships, come prepared to negotiate and don’t take no for an answer, but above all, be respectful. Often times staff is inexperienced and do not have the tools that is needed to provide the service you might expect from a nationwide company, so keep asking, and be professional. It will pay off. I’m glad to be a customer.

By far the worst customer service I have ever experienced. Also NOT MILITARY FRIENDLY. I used to rent my vehicles from this store every time I came to visit family but since their new management took place all that has changed so I took my business to the store in Bloomington, they were more than willing to accommodate my needs and apologized for the ignorance of this store’s management.