DoubleTree by Hilton Hotel San Bernardino

Excellent service and nice place to end up after working in Redding, driving to catch flight in Sacramento to Ontario, luggage missed flight, but finally in hotel. Staff Cherie, Adrian and Sienna made me feel welcome after a long day AND they baked me a cookie! A hit, not a miss, at this property…

Passing through on the way back to Vegas, just needed a place to crash and had zero expectations.
Although I was pleasantly surprised by the modern décor and cleanliness, what prompted my review was the incredible service. Started with the young lady that checked us in (Adrienne?) and continued throughout my stay with every hotel employee I encountered.
Beautiful rooms, well equipped gym, and great restaurant on site. Highest recommendation for this place.

I’m a photographer, and I participated in their first bridal show. The vendors were happy with the turnout. The staff was very friendly. It’s a good venue local events. Looking forward to working with them in the future.

Bed bugs!
So I checked into this hotel for a wedding I was attending room 623 I believe, and about 15 mins into my stay I spotted a bed bug on one of the beds. I called the front desk and waited in the hall way with my luggage. Quickly after one of the employees placed me into another room 507 and comped me and everyone else in my room breakfast got the next morning. I asked to have the manager call me, after about 1hr of no call I decided to call the manager myself. I was transfered to a voicemail. I called again and was finally able to speak to someone named chery. I asked how this situation was going to be corrected based on heal and safety of the guests, she replied that the room along with the room under, beside and across from room 623 would be out of order and would be treated by an exterminator. She also stayed that she would comp 1 night of my stay and breakfast for the rest of my stay.
She told me that it was a water bug and not a bed bug but based on the picture that I took and later showed to an exterminator it was defiantly a bed bug.
Later I learned that the hotel contacted the bride and groom and threatened that they were going to kick my elderly mother and I out of the hotel should I did not settle down which I still don’t know what part of my approach was riled up or uncalled for.
I later learned that the room along with the surrounding rooms were being occupied and were never exterminated.
I’m disgusted by the cleanslyness, service and professionalism of this hotel. I’m worried that I or others have take the bed bugs home to our families.
I’m very upset that the hotel would share my information with others by emailing the bride and groom.
I will never stay here again and further more would never ever recommend this disgusting hotel to others.

My husband and I stayed here for one night on ⁵⁄₁₅. We were in town to pick up a puppy we had purchased, and the hotel let us pay the pet fee upon check-​in. The staff was friendly and courteous, the room was clean and the bed and pillows were comfy. There is an on-​site restaurant which we didn’t try due to having a young pup in our room, and there is a restaurant for breakfast as well (no free breakfast). If we are ever in town again, we will definitely be back. One thing I really liked was that the elevators require you to use your room key. It added a nice element of security for me. We ordered pizza, and they didn’t even send him to our room, they just called us down. I appreciated that. Great place to stay!

Stayed here for 3 days, didn’t want to leave. Beautiful and clean. Professional Staff!

Nice hotel with air conditioning, TVs, breakfast buffet, and cookies at request. Clean and convenient, it is right next to the 10 freeway and also houses The Cutting Board. Good for travelers in the Inland Empire.

During our visit they had one elevator working the entire time with nobody working on the other. The bar was staffed by people who were not capable of the job. It needs better management.

Not sure if it’s because i booked through
, but i didn’t get the best top notch experience everyone is talking about. I came here for an event at SB and when i checked in it was fast and easy. I did not get the famous cookie when i got there, which was okay but why does everyone else get one? Is it because i’m brown? LOL. No they were not super nice, but they weren’t mean either, the lady was just there for a job. My room was okay, i attached some photos, the sheets were ripped and the bed skirt was a little dirty. The A/​C in our room was MEGA LOUD, those weren’t normal noises coming from it. I couldn’t change the fan speed on it because it was broken (see pic). The best thing in the room was the bed, it was so comfortable! The pool was ice cold, i don’t think the sun hits it for very long because of the location so we didn’t get to enjoy it. We did get into the Jacuzzi and it was nice. Again, over all my stay was alright. I think i got one of the crappier rooms due to booking through another site. Would i stay here again… Yes i would! I’ve had worse experiences at other hotels. Next time i might just book directly to see if that makes a difference in room quality.

I had the pleasure of staying at the Double Tree Hilton Hotel recently 3÷5÷16 to 3÷9÷16 when my daughter was in the Loma Linda Children’s Hospital and the Ronald McDonald House was closed due to construction (They are expanding their current facility so they can assist more families in need that have kids in the Hospital). The RMH continues to assist Families that have kids in the Hospital by putting the Families up in local area Hotels and are too far from home and not able to travel back/​forth due to distance. Home for us was 3 hours away and the RMH putting us up in the Hotel was a HUGE blessing!
My daughter was originally admitted 2÷24÷16 and the RMH put me up in another local area Hotel since it was just myself at that time as my other kids were at home being taken care of by my Adult Son. During my daughter’s stay in the Hospital on 3÷5÷16 it was necessary for me to go home, pick up my other 2 kids and bring them back down to Loma Linda with me so my Adult Son could resume going to College. It was at at this point that the RMH transferred me from the Hotel I was in to the Double Tree as they could accommodate my kids and I in the same room whereas the other Hotel could not.
The Hotel lobby was PRISTINE! It was VERY warm, clean, crisp and inviting to the guests who entered. The front desk was VERY welcoming to us and they were very attentive each and every time we passed by, not one time did we walk by without being properly greeted which was a really nice feeling! We saw other Hotel Employees in passing and they too greeted us with a warm smile, a friendly «Hello» and asked if there was anything we needed which left us feeling very content!
The room was very large, they brought a «roll away bed» (not the folding kind) right away to accommodate our needs in the room. The room was VERY clean, properly stocked with toiletries, coffee, a small refrigerator and upon asking if they had a microwave in the lobby where we could warm our food they provided us with a microwave in our room. The towels were of EXCELLENT quality! They were not torn, tattered or worn and they had no strings hanging from them as I’ve seen at other Hotels. The extra sink was nice as we used it for washing hands and the other as a makeshift «kitchen sink» where I could wash our dishes we had and set them aside to dry on a towel. There was plenty of room for my kids and I to put our belongings in the drawers/​closet, we were not tripping over luggage, backpacks, bags or other items brought from home to help keep us comfortable during our stay. The bed was ULTRA PLUSH and VERY comfortable, the pillows were perfectly fluffed, the furniture was dusted and polished, both the alarm clock and phone were both in working order. There was plenty of places to plug in my laptop, iPad, cell phone charger, my kids cell phone chargers as well as their tablets! There was no shortage of electrical outlets or availability and we didn’t have to move any furniture or dig which was even better! The view from our room was nice and we enjoyed it even more with the rain we had during our stay.
My kids and I wanted to use the swimming pool during our stay, we found out that the heater was out on the pool and they were waiting on the replacement part so instead we decided to use the hot tub and it was HEAVENLY! The pool area was clean, well lit (we were there after dark), had ample seating and plenty of clean pool towels!
The only small issue I had was my door keys (cards) somehow after being reprogrammed kept deactivating which was funny! Nothing like getting up to the 4^th floor, trying to open the room door to find out that the card didn’t work. It happened 2 – 3 times, all in the same day within a couple hours and each time it happened I would go back and get the key cards reprogrammed. The last time it happened there happened to be a Hotel Employee on the 4^th floor and he was close enough that he came and opened our room and let us in. Then he insisted that he would go down and get me a fresh set of programmed door keys (cards) which remedied the problem! The Front Desk told me that perhaps the cards were defective and that’s why they kept deactivating? That’s a small technical issue that can happen to anybody, if anything, it added to our little adventure we were on! The best we could do was make light of the situation as things could have been worse!
When I asked my kids what they liked most about staying at the Hotel this was their responses:
Age 12, «I like that there was a hot tub and a pool and that everything was fresh and clean»
Age 12, «They had good service, they were really helpful, the lobby and room was clean and they made us feel comfortable and like we were at home.»
Age 10, «I’m in love with their bed because if felt like I was on a marshmallow, the hot tub, they were neat and organized, the bathroom was amazing and the lobby was Beautiful»
Just to clarify, I didn’t hiccup… I have twins! Hahaha
Sincerely,
April & Family

on a business stay we booked 4 rooms at this hotel
The staff were absolutely Top Tier. Personality, looks, smarts they have a staff I would hire.
Cookies — Love the free chocolate chip cookies they give you warm as you arrive
Beds slept very nice
Nothing was old or outdated which is nice
Plenty of parking
If there was a negative it is that they need a better curb cut (not hotel’s fault)
It is impossible to turn left out of the hotel
I would stay here again for sure

The restaurant hostess in the hotel was great, the lounge area outside was awesome but the room smelled from the toilet. I was so disgusted because it had the room smelling nasty. They need to fix that immediately, there’s no reason why the bathroom has an odor. I’ve experienced better hotels and will not return.

Okay… They checked me in 10mins… Hmmm, they really should just tell me I need to wait 10mins… That makes a big difference. Thanks for the warm cookie though, which added 2 pts back.
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Maybe it’s just me but I was arriving the hotel at 1am and was told I need to wait for half hour because they are doing some «transitioning» and cannot check in any guest till they finish… This is probably the most customer offending policy I ever heard of…

I travel frequently, and I’m sorry to say that the service at this hotel is exceptionally poor and in no way compares with what I expect from Hilton hotels.
I stayed for just one night on a work trip. I arrived at the hotel after a long day of work and driving, looking just for a little rest. Here was my unfortunate experience in just 11 hours at the hotel:
–A loud, banging/​buzzing noise came from the ceiling above the closet not long after I arrived in my room. Reported to the front desk, no one came to check it out. It stopped after several minutes, but started again later in the night. It was loud enough to drown out the podcast I was listening to on full blast from my laptop.
— When I went to go to bed, I found a BLOOD stain on the sheets near the pillow. Very disturbing! I had to call the front desk several times, talked to at least 5 staff members (including the night manager), and it took about an hour to just get someone to change the sheets. Most of the staff, especially the manager, were unable or unwilling to help. As a single female traveler, I did not appreciate that two men (as nice as they were) were sent to my room with me alone to change the sheets. When they changed the sheets, the did not leave a comforter — just a thin blanket with holes in it. There were no extra blankets in the room.
–Past midnight, with only a partially made bed, as I finally went to try to sleep, the refrigerator started making a loud clicking noise and the noise above the closet came back. Aggravated but exhausted after a full week of work and travel, I decided to put in earplugs I’d brought and just try to sleep.
–I also found the coffee maker to be placed nowhere near an outlet, and the suitcase stand collapsed while I was packing. The least of my worries in this horrible experience — but seriously, everything was wrong with this place.
The manager who I spoke with about my experience in the morning was empathetic and apologized, but this was still by far the worst business travel experience I’ve ever had.
Do not stay here. It looks fine on the outside, but the service is some of the worst I’ve experienced. I have to believe there are other, better options in town.

Arrived about 1 AM after mid night on Jan 23^rd. The girls were so nice and welcoming and gave us warm cookies even one extra one and teeth brushes. The elevator was only working with the room key so it felt safe. Liked how the garbage bin also had a recycle section. Great all you can eat buffet for 15 $ and also the girls were so nice and provided a great service. Great experience and a nice clean room with a good price.

DoubleTree is by far the BEST hotel you could ever stay in. This happens to be the second DoubleTree hotel we stay in and the employees are always so nice and find a way to meet our needs! Drove up to San Bernardino and we needed a place to stay overnight before continuing our drive so we booked a King size room here and it was fabulous! We were immediately greeted and attended by a lady in the front desk and she handed us their delicious cookies and our key cards to our room. The mountain view was gorgeous and the bed was as soft as a cloud! They had good channels on tv, a heater that kept us warm all night, and in the morning there was a Starbucks right inside the hotel. I can’t express enough how great our stay was. Next visit to San Bernardino we will stop by again!

If you’re in San Bernardino and you’re here for an event at the NOS center and such, this is a pretty sweet hotel to stay at. Stayed here with a group of friends and overall, it was a very pleasant experience.
The front desk people were always welcoming and friendly every time we left /​came back to the hotel and for the price you pay, the room accommodations were spacious. I do enjoy the option of having an extra sink outside the main bathroom, especially when sharing the room with multiple people.
Location wise, if you have a car, it’s fairly easy to go out and find places to eat within a ten minute drive. There’s an In ‘N Out that’s like 6 min away, you can walk to an IHOP that’s right next door to the hotel, and for a ten minute drive, there’s a mall with a food court nearby. So you don’t really have to worry about searching for food or getting stuck with hotel food.
One thing that blew my mind at staying at this hotel was THE COOKIE. When you check in, everyone in your party gets a fresh, warmed up, chocolate chip, walnut cookie and this thing is amazingly good. Had the pleasure of eating a few more warm cookies after asking the front desk for a cookie prior to leaving and trust me, so good. You do have an option of ordering these cookies by the dozen and delivery is offered everywhere. :)

Best hotel in inland empire! I stay in numerous hotels in the area and this one offers the best service overall from checkin to finish!
Bar is awesome with Val, Melinda, Nicole, and Erica taking care of service and the front counter service excellent from service from Colleen, Christine, and Dylan! They make me feel at home!!! Very high recommendations!

Let me start by saying I’ve stayed here since it was called «The Hotel»
The renovations are very nice. The staff is very nice and welcoming. The rooms are very nice. My two problems are this — I was there this past weekend to stay a night for a concert at San Manuel Amphitheater. We got back to the room and noticed that someone’s slippers had been left therein the middle of the room in between the time we checked in, went to the venue, and came back. Security came up and took the slippers, but really offered nothing to make us feel like we were more «at home»
Second, our newly renovated toilet was leaking from the top, letting out water all over the bathroom floor. I really wish some kind of restitution could have been at minimum offered considering my wife and I will be back in two weeks, but I guess we’ll see what happens.

Only went here for a conference.
Lovely interiors with friendly staff.
This would encourage me to stay as a guest.