AT&T

This is the worst AT&T store I have ever been to. I bought a phone from them (the new Samsung Galaxy)
I opened the box and turned my phone on and it was used already with other people’s contacts. I took the phone back to the store and they told me I had to buy a new one so I bought a new one and I had the same problem but this time it was worse the phone was broken I couldn’t hear anything when o made a call or received a call and the person on the other end couldn’t hear me, it was horrible. I took the phone back to the store and they told me they weren’t going to help me and that I could do to go somewhere else and get it fixed. I asked for a refund and they told me no. I asked them to give me another phone and they told me no again and that if I wanted another phone I would have to buy it. They are very rude and not helpful at all. I DO NOT and WILL not ever do business with these people again they are horrible and should be put out of business.

I usually don’t leave reviews, but this store seems very under staffed and the staff that they do have seems very inexperienced. Go to another store. Save your time. I spent over 7 hours in the store trying to have a number ported because the staff kept saying we’ve almost got it, hang tight. Called 611 and they had it done in a hour.

This is the worst store that I’ve had to deal with. There’s no communication and customer service is horrible. I’m not using this store again.

Absolute worst experience ever! The representative «Alexandria» that was helping us had attitude the whole time like she couldn’t be bothered. I opened 4 lines in which the activation fee’s were supposed to be waived due to the «FAN Discount» yet this store failed to 1) Enroll me at all 2) Waive the fees after several calls to customer service&their store. First bill came out to be $ 420 when it was only supposed to be $ 296. Worse service possible i’ve had nothing but headaches since buying phones/​service from this store. Disappointed that a corporate store could be so bad.

My wife and I had discussed adding a line for our son for some time and as the holidays approached we decided to stop in for some info to consider. When Hector greeted us and heard our questions I was immediately impressed by his patience and willingness to listen to each of our questions never once interrupting or assuming he knew what we were looking for before launching into a sales pitch as we have often seen at other places. He thoroughly reviewed with us our usage patterns and made some solid recommendations as to what would be the best way to go with our plan. While waiting for the new phone to be activated he mentioned that our address was now in the service area for ATT UVerse and politely asked if we would like to see some of the options they offered, which ended up being far less expensive than our (now prior) cable provider! Overall we left the store with a new phone, new plan and new cable/​internet provider in addition a huge appreciation for Hector’s professionalism and courtesy! Many thanks for your time and expertise Hector, we will be recommending you to all our friends and family!

Bad Experiences more two visits in a row.
No greeting from anybody who work there. They have ‘customers need us, we don’t need them’ attitude. Really annoying.
After waiting for 15 minutes without any acknowledgment from anybody, I approached one guy, and they still have that attitude and I waited another 25 minutes.
After I finally got the service I needed, I went home, and found out he put Insurance on my plan from Asurion for my device WITHOUT my consent. It costs me $ 9.99/month. I have to make a phone call to cancel it. You know how long it is to make call to AT&T.
If I can give 0 star, I would.
BAD STORE/​BRANCH.

Like a few other reviews reflect, Daniel is best at this store in providing exemplary customer service. AT&T needs to promote this guy to a manager and maybe even transfer him to the Redlands store to fix their horrible customer service skills. When it comes to just resolving issues and not purchasing a new item, Redlands store is the worst AT&T has to offer in doing this. I decided to visit San Bernardino store instead to see if I had better luck. Daniel and a manager Tonya were great in resolving my issue. Daniel spent almost 30 minutes with 611 customer care and resolved my issue instead of sending me to Apple or doing the work on my own with 611. This is what customer service is about and unfortunately hard to find these days. I hope their district manager reads this review and praises Daniel and addresses some serious issues with the Redlands store. I ended up adding another line to my account with Daniel and left extremely satisfied.

I really wish I could give them Negative Stars. The Incompetent workers here will make you want to rip your hair out. Not only Did i get the rudest service I have ever gotten from any business I have ever been too but The girl that helped me never asked my name until i asked for her manager to come out and talk to me. If you are forced to go to this particular store I must give you the advice to avoid MELANIE. She is very rude and very careless with your phone. She proceeded to pull out my sim card then pull out my battery without turning my phone off then gave me more attitude when I asked her to please not do this. So if it is customer service and someone who actually knows about cell phones you are looking for stay as far away from this place as possible!!!

An absolutely helpful store, was greeted and was helped by a kind gentleman Andres, he was very helpful and helped me save tons of money. I’m very satisfied with my service here at AT&T.

If I could leave zero stars I would. Hey guys what keeps AT&T in business? Oh that’s right, our money. Their hours say they’re open til 9pm. I was running late and showed up to pay my bill at 8:58 pm. The doors were locked and the manager was sitting there on his iPad just looking at me. Others were conducting business. He finally came to the door and unlocked it at 9:04. I asked if I could pay my bill at the kiosk and it would take less than a minute. He said they were closed. since I was standing there at 858 I figured he’d let me keep his company in business by giving them my money. But no. I said I was standing there since 858 and he then said that they lock their doors at 830 but they close at 9. So will please someone tell me if that is true then why the hell would they post their operating hours as they are?! Why not say they’re only open til 830. Worst customer service ever.

If you value the minutes of your life, avoid this disaster of a retail store. Walk in, no greeting (even though there were about 5 staff members wandering around). After about five minutes of me trying to figure out how to get assistance — a staff member asks me if I wanted to «check in» — ok, I reply and he asks me my name. Nothing else.
30 minutes later, after countless laughing and meaningless conversations between staff members, I decide to see if they would grace me with an answer to a very simple question. Wouldn’t you know it, I didn’t need to be in the store — I could accomplish what I wanted via telephone.
Sure would have been nice to have asked me what I came into the store for — and they could have sent me on my way in under 30 seconds (and as a happy customer).
Avoid this place at all costs…

Worst customer service, so focused on selling that they forget what the main focus should be. I think they definitely need to work on more customer oriented skills then sales skills or at least mask it a bit better.

Best customer service I’ve experienced in buying a cell phone. Danielle & Chad were extremely helpful. These associates provided quick service & were able to offer me a promotional deal with my new iPhone 5s!