Armada Towing

Horrible service! I specified carefully on my location, at midnight and On an unsafe and dark road. The tow truck they sent never attempted to drive down the road I specifically told them. They decided to take a random street that I never mentioned and decided to pretty much say fuck it, and went off on to the next job. I never received a phone call so the driver could attempt to professionally serve me or to ensure they had the correct location. WORST tow company EVER. Their lack of professionalism and customer care put my life and car in danger. If I could give them negative stars I would.

My senior citizen mom thought she had locked her keys in the trunk. In the process of trying to call AAA, she dropped her AAA card down a drainage culvert. She called me and I called AAA and headed to where she was. Juan arrived in the dispatched truck in less than 30 minutes. My mom was stressed and Juan was friendly and super helpful. We are very thankful for the great customer service we received. When I called the office to tell the manager about the great service, the manager Jay was friendly as well. Great job guys!

Horrible service!!! shame on AAA for using them. All I can say is shady and unprofessional as hell, but perhaps I’m the wrong race and received inferior service due to my ethnicity! Kristina who answered the phone, when Tristan the armada unprofessional was late, stated was he on speaker phone? She was about to talk crap, because Tristen failed to bring the correct battery so I was waiting a full hour. Then he pulled up in the driveway and sat for 5 minutes with the radio booming. He was nice and toasty as I waited in the cold! Then I had to ask him to spray the cables of the new battery because he never intended too! Shady as hell, well I guess AAA only has contacts with service providers in the hood… so the customer services reflected «hood» quality. I guess if you don’t mind waiting longer than you have to and don’t mind inferior shady ass un-​professionalism you’ll be just fine!

Just had my 2^nd vehicle towed by them in as many weeks through AAA. They arrived in less than 15 minutes. Got a call and text when driver was dispatched, call from driver as he was arriving, followed by a company text upon delivery. Same driver as last time, was very courteous and professional. Used care with both of my cars and they weren’t damaged in any way. I’ll gladly use them again when needed!

I needed a tow for my vehicle and we used Armada to tow our piece of crap car back to our apartment. Harvey was very nice and took care of our 20 year old car as if it was a Benz. He got it back to our apartment and into the parking space. Very happy to have used them and will call again only if we can get Harvey!

This tow company is just horrible. The employee I spoke with who claimed to be the manager was rude. All he did was just speak to us disrespectfully and said he doesn’t have time to play games. You should really pay attention to who you hire because this guy was rude. I will be calling management and corporate.

AAA sent Armada Towing, (the Moreno Valley substation) when my tranny went out today. The guy was a little earlier than expected (big plus) & got right to work. It was clear he knew what he was doing. He took great care of my truck & got it safely to the transmission shop I had chosen. He was clean, polite & made me feel comfortable as we rode the 20 or so miles to the shop. I would definitely use these guys again!

I had to use Armada towing today for the first time and they were great –Joseph and Johnny both very nice and very professional. I’m an attorney and I had a difficult assignment but they did a wonderful job for me with regard to towing I am happy to recommend them.

Armada Towing was great. Somehow I locked the keys in my car with the engine running. Called aaa and they sent me out a great guy who helped me open my car. He was very sweet and understanding and took his time trying to open my door. I’m frustrated that I didn’t get his name so I could call his supervisor and tell him what great customer service he provided. Thanks.

Promised to be there within the hour, got there within 15 minutes. Flawless, polite service at quoted price. Highly recommended.

No stars!!! AAA member! The worst company in the bizness! Rude imployees!
No respect for people in need! Language barrier! No people skills! Unprofessional! Was really in need of a tow but got treated like shit! Sent them on there way! Waited another hour to get good service!

AAA customer who would never use this tow co. They aren’t capable of all tows (RV) and left us with no tow. We called a better local tow co and they handled it no problem. AAA should dump this place, worst service ever.

As a AAA member we always get Armada towing. They have always been respectful, on time and courteous. We have never had any issues with them or any driver. We always have to use a flatbed because of our BMWs being so low. Keep up the good work!

I wish I could give them 0 stars. AAA needs to contract someone else. I called on a Saturday to get towed because my transmission went out while I was in the freeway. My dad comes and waits for the tow truck driver while I take my dads car to work. While at work I get a phone call from my fiancé who received my car at our house and she tells me that the ignition was broken. The driver pulled my key out while it was in the accessories and now the keys won’t go back in. When my fiancé confronted the driver he took off without even giving her a receipt. She calls the tow truck company, who I must say are very unprofessional and rude, to tell them of the drivers doing and how he was rude and took off without taking responsibility for his wrong doing. They told him to come back and I was there to tell him of his doing and he said he didn’t do it on purpose which means that he knew he was the one who broke it. So we called the tow company again and they said that they would have someone out by Tuesday so I called back on Tuesday and the guy on the phone said that we stated we were towed because of the ignition, when he clearly knew we got towed because of our transmission. The transmission has nothing to do with the ignition. I told him he was incorrect for I was asking speaking to the guy along with my fiancé. He then states that we were right and that we would see one of their mechanics to check the problem. Hopefully he knows that the transmission has nothing to do with the ignition, and not try to lie to our face as the driver and the man over the phone did!!!

AAA customer who locked keys in car. Driver arrived quickly and had my keys out fast. Only problem was driver did some minor damage to my 14′ Tacoma. After reading a few reviews on here, I was worried. Armada Towing did the right thing and took responsibility of the damage with NO hassle. Truck was picked up and returned 2 days later to my house good as new. Thanks Aldo. Sometimes accidents happen.

Save your self from headaches ask AAA a different contractor!!! These guys will give the run around, don’t buy AAA Baterries from them

Its an amazing company, they saved my life on the freeway, and they have a very good rules

AAA customer. Worst experience of my life!!! Do yourself a favor and jump into the street before you ever call these guys for anything. They left me stranded on the side of a highway.

Their drivers are nice but their policies are horrible. They have a piggy back towing policy that means your vehicle will be driven all over southern Ca. to pick up and deliver other vehicles while you are expecting and waiting for yours to arrive at your mechanics. Be careful when you use these guys. Their management sucks.

A. Vasquez came to our rescue when we had a flat tire upon arriving at a soccer game. Mr. Vasquez arrived quickly and was the most respectful and pleasant young man. He changed the tire and had everything back in my van before the game even started.