Worldwide Pest Control

I would give no-​stars for Worldwide Pest Control if I could. I have been with this company for 15+ years, and I can’t believe I haven’t made a change yet. But I believe that WW Pest Control is one of the most poorly run companies in San Antonio. There is frequent turnover, from management, to the technicians. I have had technicians show up on the wrong days, show up early and «expect» to be allowed in to my house, I’ve had technicians stay well beyond their appointment time (45 – 60 minutes late), I’ve had reminders for two different appointments in the same week (when I really only had one scheduled appointment), I’ve had technicians spray organic products indoors when I didn’t request it (with a very strong smell that set off my migraines), and I’ve had a serviceman spray an entire outdoor bed of organic, and fragile plants and herbs with pesticides. I’ve left messages that aren’t returned by the office. And the management has had a half a dozen different ways of scheduling appointments, none of which is ever truly at the customer’s convenience, and they keep changing their system (post cards, email, automatic vs scheduled, etc). I am finally calling it quits with Worldwide Pest Control. They are cheap, but you get what you pay for!

I really wanted to give them 5 stars. The technician was courteous, knowledgeable and thorough. He even came back for a follow up. 5 stars right??? Unfortunately about 3 weeks or so after they provided wonderful service, I got a call from my credit card company. Worldwide Pest Control had billed me on 4 separate occasions, each 2 – 4 days apart. It was flagged by the CC company as a common practice of these companies. Bill, then a couple of days later, bill again. If no one calls to complain, bill again a couple of days later and so on. So they charged me 4x what my original bill was. Really!!! The charges were reversed by the CC company. I didn’t even bother calling them. After 4 charges, what could they say that I would believe. Maybe a mistake would account for 2, but this smacks of dishonesty and thievery.
Pity. I really liked the service I received.

After this experience, I called my apartment manager and told them what happened. They had the pest control guy come by the next day and escorted him in my apartment to make sure they actually sprayed. Sure enough, I came home to it noticably smelling like pesticides. It didn’t smell like that either of the previous times they came by and «sprayed». I wonder if they did anything during the first two visits that had anything to do with pest control…