Walgreens

I ran by real quick to get a script refilled. It was on a Friday evening. The people working in the pharmacy were a great help, and were so quick to look up info for me. Just generally so helpful as I had insulin pen questions.

A disaster. I am moving all my prescriptions elsewhere because these characters seem absolutely unable to deal with an out of town physician. Repeatedly lost prescriptions forcing me to prevail on our primary care physician to cover for their incompetence. They are also frequently rude and unable to admit they make mistakes. And, top it off, the chain clobbered my rewards points when I signed up to use the app. Over 30 000 points. The parking lot is crowded and often dangerous. I have witnessed what appears to have been an illegal transaction taking place there. Go somewhere else

Very poor customer service (7423 Broadway location). I had a rain check from the Austin Hwy location for store brand contact solution that was discounted a dollar or 2 from the normal price, then offered 2-​for-​1 with the Walgreen’s card. The Austin Hwy location only had 1, so they sold it to me for the effective discount price had I bought 2 or 4 – $ 3.00 – and gave me a rain check for 4 bottles at $ 3/​ea. Tried back twice over the next 1−½ weeks and they never had more than 2 bottles so decided to try the 7432 Broadway location. (I work about half way between the 2 locations, although I actually use the Broadway location more frequently.)
Note that Walgreens’ published policy is that all locations honor rain checks issued by their stores.
I found 3 bottles at the Broadway location and on checkout the rain check was denied by the cashier. She said the discount was too much. I gently protested, showing her the receipt for the initial purchase at $ 3 and mentioning the published policy that all stores honor them. A manager was then called up. She took the rain check to the back, presumably to check price history, and returned to say they hadn’t sold the product at that price so they wouldn’t honor it. When I pointed out their corporate policy, she told me «Sometimes people steal the rain check forms.» Wow.
So rather than absorb the sale of 3 bottles of contact lens solution at a steep discount (quite possibly not even at a loss given it’s the store brand – but even that’s beside the point), they chose to alienate a regular customer. I won’t be shopping at this location again.
By the way, the Austin Hwy location happily sold me the product at the rain check price the following week. Kudos to the Austin Hwy location and those managing it.

Anytime I think I’d like to stop at this Walgreens, I always choose to go to HEB across the street. The parking situation is difficult here and they are always very understaffed, meaning a «quick trip» to Walgreens is never really a quick trip.
That never really prompted me to write a negative review until an unpleasant interaction with the photo department. I placed an easy order: just two photos. I came to pick them up and was ignored by the two employees working at the register. When they were ready to address me, I was nice and polite. I’m not a picky customer, so I didn’t bother to check my photos before leaving. I really should have. Both photos cropped half of the people’s faces off. Having had friends that held Walgreen’s photo positions in high school, I know that they are able to adjust pictures and rotate them before they print them. When I got back to my office and saw the photos, I wondered why they hadn’t. I called the photo department and very pleasantly asked if they could re-​do them for me. The manager said «uuuhhhhhhhhhmmmmmmmmmmmmmm… [not kidding… pretty annoying] well… YOU sent them in like that. Hold on.» She puts me on hold and returns to the call saying she can move the photos down, but because «you sent them in like that,» the faces still won’t show.” Wondering what the point of that would be, I asked her if they would at least offer them at a discounted rate. She said she would have to see if they could do that. I’d assume that the photo manager would know what is and isn’t allowed. I told her I would rather take my business elsewhere.
THANKS, Walgreens! This location is a real peach.

This is a tough location with parking issues.
They are saved by one of the employees. He is a very nice man named Martin. This guy will help you if there are any questions. Martin knows the store like the back of his hand. Every Walgreens should have an employee like Martin.

This is an average chain shop — here’s why:
1) Packed parking lot
2) Busy pharmacy; they have a drive through option that keeps one pharmacist busy consistently
3) Relatively clean, helpful service

Ugh! I hate this Walgreens!
Gah! The parking here sucks. It’s tight, and there aren’t enough entrances and exits.
The cashiers here are always the slowest. The prices aren’t always that great. The photo department is so slow, it’d be faster to have a painting done.
They do have a beer section, which includes Iron City (?) beer, which isn’t bad. It’s Walgreens’ store brand, canned in silver and blue cans, and is sweet and malty, and CHEAP!!!
I come here rarely. Only when I’m not feeling well, or want to drink cheap beer…

Parking lot is awkward and depending which way you want to go when you leave exiting can be a challenge because of location at busy intersection.
Clean store, employees friendly and helpful. A typical Walgreens in layout and stock.

Great neighborhood Walgreens. Pharmacy has same-​day service. Photo lab manager is really nice and helpful. Always clean, always good sales. Fun fact: They are selling American Apparel Alamo Heights High School t-​shirts! I love me some Walgreens.
Oh, and there is a Red Box outside. You’re welcome.