Urology San Antonio

Urology of San Antonio, its staff and Dr. John Case are not only beyond competent but also confident and courteous in their/​his diagnosis and prognosis.

Always had great service at the Stone Oak location. From my initial referral from my GP (that got me in the same day), to several follow-​up visits, they cured my problem.
Dr. Saltzstein was not only professional but personable as well. I have been seen at this facility by him for over 5 years now and never had any issues — always on time to the point I don’t remember ever having the time to pick up a magazine in the waiting room.
I highly recommend them if you are in need of their services.

I was never actually seen at this office. Even though I had an appointment scheduled with Dr. Terry, she decided to drop me as a patient, before meeting me. Her (and the practice) decision was based on my experience with Dr. Haverkorn, who practices out of the office on Hwy 151. I have never been treated worse by a doctor and a practice than Dr. Haverkorn/​Urology of San Antonio.
Overall, I wasted 3 trips and money, seeing 2 doctors at this practice. My first unpleasant experience was at the office in the medical center. I was scheduled to see Dr. Kyle, who after I waited for longer than an hour, told me «I’m sorry, but I don’t specialize in your condition».after I specifically told the practice what I was coming in for upon making the appointment. You would think the practice is knowledgable enough to schedule a patient with the right doctor but I guess not in my case.
So, I scheduled an appointment with Haverkorn at the office at Hwy 151. That’s a long way for me, but I didn’t want to wait 2 months to be seen in my area of Stone Oak, so there I went. The appointment, even though I waited for over an hour went fine. Dr. Haverkorn was not overly nice or caring, but not unpleasant. The appointment lasted 5 minutes, I was prescribed pills and I left. After awhile, I realized the pulls weren’t doing much for me. So, while I was waiting for the April appointment with Dr. Terry, I made an appointment to see Dr. Haverkorn again. Just like the last two times, I waited for over an hour, and this time, the doctor had the worst attitude. She certainly didn’t care to hear me out and was very short with me. Super unprofessional! I called her out on her superior attitude, and she kicked me out of her office, literally!
A few days later, I received a call from the practice that Dr. Terry didn’t want me as a patient. In my 39 years of life on this earth, I have never ever been treated this way. I not only wasted my time and money, but I also realized that not all doctors are there to help patients, or can for that matter.
While I was able to voice my concerns to Brian, who handles customer care for the practice, and was very pleasant, overall I will NEVER recommend Urology of San Antonio to anyone!

The appointment system is pretty terrible. To confirm my appointment, I missed robo-​calls resulting in VMs saying they’d try me back in a few hours because they wanted «to speak with [me] personally» (ha!). When I tried to call back, I selected option 2 in the phone tree, a recording told me I was being tranferred, then the call was cut off. I remembered this fun loop from my first visit… it was a struggle to reach a human, so I gave up on confirming my appointment. Other services have nifty systems that allow me to text back YES or CONFIRM, which seems a lot more efficient for everyone involved. But maybe the main demographic for a Urology clinic isn’t big on the textin’???
BEYOND the hellscape of initial appointment making & confirmation is a crack team of friendly, funny, and efficient healthcare professionals… and Dr. Patricia Terry, who is a busy woman, but a badass up to the task: I like a geeky doc who gives it to me straight; I don’t mind if it takes less than 5 minutes to transact our business if I feel I’ve gotten the expertise I’m paying for (ok, let’s not get literal and discuss actual cost, which is going to be different for all of us, isn’t it?).
Both my visits with Dr. Terry were short and sweet: she laid some science & truth on me, I confirmed I understood, then we parted with smiles. It’s the quality of the exchange that counts: did you know squeezing lemon juice in your water is not only refreshing, but also good for your kidneys? Dr. Terry dropped that on me when I lamented loving caffeinated beverages and fresh spinach (which help to cause kidney stones in those of us prone)…months and many coffees & salads later, my labs show happy kidneys! And I didn’t have to do anything weird or gross or expensive to perk those babies up: LEMONS.
Fortunately my follow-​up cleared me for now… but when I need a urologist in the future, I know who to see. I’ll refer back to this review to remind me how much I like Dr. Terry if the appointment system is still stuck in the 90s.

I made an appointment a week after previously going into an urgent care clinic in boerne which they thought was a UTI, took the pills prescribed to me, did not clear up so they advised me to go see a urologist if the problems are still there. I get there and the wait was not a big deal and the nurse was nice but then I met Dr, Saltzstein who at first seemed professional but as the visit continues he starts to make these facial expressions that screamed «I think your full of it», later when he did the physical exam of checking my genitals he neither wore gloves, washed his hands before touching my genitals, nor was he gentle down there. Another instance was when he asked for a urine sample, the nurse assigned to me gave me water to drink and after the second refill I walked out of the exam room to wait to get her attention but Dr. Saltzstein noticed me and aggressively told me to go do it myself. Once I did give a urine sample, he walks up to me and just gives me a prescription and says if it does not clear up find another urologist as if I was wasting his time

To schedule an appointment be prepare to be in the phone at least 45 minutes. Worst service ever! When they answer, the call end over and over. Today, I have been in the line an hour and half and still no one answer. Mediocre!!!

Horrible service and I’m not talking about front office… back office looked like they did not know what one or the other were doing and the Dr’s did not have any bed side manner at all. they were not very polite and Gentle when performing procedures. .do not recommend unless you like pain and unpleasantness. .we tried them 3 times to give them the benefit of the doubt but seemed they all practice the same thing. very dissatisfied

My warning to every patient would be watch your billing carefully!
I have insurance but my deductible is rather high. So, I would rather pay in cash. Apparently this is an odd concept to this clinic. After my visit the billing window informed me my total was $ 55.00 dollars.
I provided the clerk $ 60.00 dollars. She stated the had no change, and they would «add it to my next visit bill». Being I would unlikely visit again, I decided this was an acceptable loss because my bill was paid in full.
This is where it gets interesting: To add insult to injury; 30 days later I received a bill from the clinic for $ 140.00 which the deducted the 60 dollars I already paid them (strange, because they owed me 5 dollars when I left the clinic). Then, the bill states the clinic is charging me $ 15.00 for a urinalysis dipstick. Sorry but, nowhere on this planet does that dipstick cost 15 bucks. (A box of 1,000 might cost 15 dollars). What is also perplexing would be that I am being charged for 20 minutes with the doctor when I just talked with him for 9 minutes.
My opinion: if this is the medical billing system, at its finest, this country is in real trouble. A person can’t even pay his bill in full in cash.
My advice: stay away from this clinic if you are a person who pays your bill upfront. They will double bill you. Or overcharge you
Don’t walk, run away !

Booking appointments is frustrating; when you call in there’s an automated system that tells you to press XYZ for your doctor and then it rings only for someone to ask who and what you’re calling for? When you say appointments they ask you to hold and place you back on hold.
The on-​hold system they tells you that someone will be with you shortly which is only fun until you realize this repeats every 2 minutes and you’ve been on hold for 30 minutes. Please fix your phone systems. «Grade: D»
In terms of promptness they generally move customers throughout the day so you’re pretty much in and out with little to no wait time. «Grade: A»
Staff is courteous and Dr. Graham has a good beside manner and tries to spend time with me; I understand he’s incredibly busy and I think he truly does the best with the time he’s allocated. To date I remain undiagnosed. «Grade: B-»