United States Post Office

What is convenient about this specific location is that there is a kiosk by the PO boxes where you can send letters, renew PO box subscriptions, and buy postage stamps. When I visited at 2:45 PM on a Monday, there were about 2 people in line to use the Kiosk.
Since I had to weigh a certain letter, I stood in line. There were two people working the counter, however, the like did move pretty quickly, considering there was about 6 people in front of me. I was out in about 10 minutes.
As far as parking goes, there are a limited number of spaces in the front. However, there are always people leaving after they leave the line. Keep in mind, this is a busy location.

Went in Monday, 4pm. There was 8 people in line and it only took fifteen minutes to send a package.

Long line. This place has long lines in the pick up as well as drop-​off section. I am curious as to why they couldnt open another window in response to the demands. Doesnt make sense! I am standing in the middle of the long line of a single window service. It doesnt move at all! This place needs a new post master!

On my visit during business hours the actual post office was closed due to having a power problem. Not sure what that means since the self automated machine and lights were still on in the other part of the building. The place was clean and I liked that there wasn’t little postal trash pieces left out on the counter or on the floor. There were lots more mailboxes of all different sizes than I’ve seen at other locations. And the self automated machine worked which was good cuz all I needed was stamps. This is a good area cuz if you’re running errands or need to grab a bite there are different little places to eat near by as well as a CVS and Walgreens too.

Poorly managed.
Went in on a Wednesday afternoon to pick up my Post office box keys, and the clerk hands me the keys you would think the post office would subscribe to common sense, sees a customer with a cane, should figure out to assign a post office box NOT ON THE TOP SHELF. I ain’t David Robinson you know. I’m short.
I go to my po box and find out not only that it is on the top shelf where I would have to really grab to get my packages, but overly cramped as well.
Guess what was in there? 2 PIECES OF JUNK MAIL!
If they are too lazy to clean out the box for the next renter, what makes you sure that they will deliver your mail correctly?
I go back in line, and this Asian manager told me to come back next week.
Next week? So I have to take time off from work and go from Austin to San Antonio to pick up another key? I proclaim, CANCEL IT THEN.
He says «Go over there»
«Oh wait you did it online, you have to cancel it online»
I threw the keys down on the counter and said I will go to my bank and start a charge back instead. I’m done with you.
Went to Security Service North Star and the lady was so helpful and she also doesn’t like the post office incompetence.
Sadly, this will be my post office if I want to utilize mail services.
Since I am be moving over to the Medical Center, I will put a do not deliver sign on my mailbox, and have the UPS Store on Nacodogches handle all my mailing needs.
It’s worth the commute to have the UPS store handle ALL MY MAILING NEEDS!!!
Sure I pay $ 14 a month for box rental there, but they get the mail right!
Plus I can call them to check for mail!
No wonder why the USPS is on the verge of bankruptcy.

I see very conflicting reviews of this post office. I went in ONLY to process a passport for my daughter without her other parent.
1. This Post Office requires an appointment. (As an aside, getting an appointment for a passport can take months in this city. And, if you were like us, needed one ASAP — well, be prepared to wait at the Perrin-​Beitel location or pray for a cancellation at another facility).
2. I arrived early — to be sure I was at the correct place and to be able to find (as I’ve never been to this location before).
3. As I said, I arrived early. They processed my application regardless. I was done 10 minutes BEFORE my appointment time. I REALLY appreciated that as I had a very young infant with me.
4. The woman that helped me was very nice and helpful — especially, as I said, we were processing a passport with one parent not present. We chatted and things were cordial.
All in all — I would go back if in the immediate area.

What makes a Post Office get four stars? We move a lot, and so have had a lot of local Postal stations, and we’ve developed some criteria that make a difference:
* Friendly staff, not above having a quick conversation beyond «have a nice day.»
* Supplies available in the lobby for when the main office is closed.
* Clean
* Good quantity of supplies readily available in the office itself.
* Knowledgeable employees who work at a reasonable pace to move the line along.
* Staff that are kind to people who don’t know exactly what they need or ask what sometimes might seem to be «dumb questions.»
* Easy to get to, with lots of parking
* Outdoor post box readily accessible (this is where this station lost a star, it takes a bit of talent to figure out how to get to the single one they have)
So — four stars for the Medical Center office.

This location moves the line and I’ve had nothing but positive customer service interactions with the staff.
The Automated Postal Center (APC) is quirky and has it’s times when it is out of order. They have gotten better with stocking supplies in the lobby for after hours shipping.

If I thought the location on Broadway in Alamo Heights was slow and difficult, it’s only because I hadn’t been to this one. After moving to the medical center with my boyfriend, we initially got mail that wasn’t ours– pretty typical for a large property, so we put a note in the box and my name was added on a card. Perfect, right? How convenient and organized!
But, as I said, my boyfriend also lives with me. And he gets far less mail. Like two pieces a month. The first month, everything was fine. Then we slowly noticed that we’d receive a ton of ads and coupons and fliers and circulars, but none of our bills.
Hence what prompted my initial visit to this location. Luckily it wasn’t busy when I went into speak with the post master– which sounds much fancier than it actually is. After about a five minute wait, an annoyed and irritated lady walked up to me with a «Yeah, what?» look on her face. Assuming she must be busy or having a hard day, I summarized my situation and before I was really done she just interrupted me and said she was riding out with «that guy» tomorrow, and asked what apartment complex it was, then more or less dismissed me.
The problem was rectified and we both began receiving our mail again, but it was poorly handled.
Add to that the next time I went in, which was to send certified mail for a traffic violation– after standing through a miserably slow line with three registers open, I reach the front of the line only to hear that the credit card machines are down. Why a note wasn’t posted, I don’t know. So I flat out ask the cashier what I’m supposed to do at this point, as I do not carry cash. He just shrugs at me and attempts to move on to the next person in line while I’m still in front of him. Rude much?
Ultimately he said the machine was very slow and they suspected it was down, would be posting signs, but he didn’t know what to do. Surprise, surprise, he ran my card and, though slow, it went through just fine.
What a jerk. Next time I’ll just go to a location by my work rather than, I don’t know, the one a block away. No wonder the post office system is going under– as government employees, it practically takes an act of Congress for them to get terminated, so they can be as unproductive and rude as possible and still keep their jobs.

I don’t have any problems with this post office. They do there job as they should do it and they know everything they have to know.
This includes international mailing. There is sometimes a line, but they try to work as fast as possible. Some of the customers go there and don’t even know the address format for the country they send things to, so it’s the customers fault when the line gets longer.

I hate this post office. It sucks too, because I work in the medical center and have to run errands frequently so unfortunately, this is the most convenient post office for me. The people here act as if they have the worst jobs in the world, I once went to mail something internationally and the woman was really happy and smiley, talking to me. I was pleasently surprised! She then was telling her co-​worker «I’m not allowed to be this happy. then proceeded to complain about how horrible her job is. I’m like, uhhhhhhhh… AWKWARD, much?! Anyways, try not come here unless absolutely necessary. Out of all the post offices in SATX that I’ve been to, this is my least favorite.