U-Haul

I stood there for 5 minutes and no one came to help. There wasn’t a bell or buzzer. I wanted to rent some moving supplies.
I left onto another place

This place is as simple as it gets. Reserve what you need online, pick your location, and show up when you say you will. Guy who was working was super laid back and chill, kept up chit chat and answered basic questions while we filled out paperwork, then brought around the truck and we were done.
Truck is surprisingly easier to drive than expected. Nervous about potholes but other than that, we’re just going on high way so it should be fine.

Being a small 23-​year-​old girl moving out of her apartment all on her own, the process isn’t the easiest. Thanks to awesome people who review on Unilocal,plus the awesome people at places such as U-​Haul, the world seems so much better.
I had to move some things over to a storage unit (Extra Space out on De Zavala — Review for that coming soon!), for which I needed to rent a 10′ truck. I found this location on google and since I live right around it, I figured I’d give it a shot. I made reservations online and came here in the morning to pick up the truck.
Firstly, it’s super affordable and the minimum age to rent is 18. The price to rent the trucks/​vans, such as the pick-​up truck, van, 10′ and 14′ trucks, is $ 19.95 + .69 per mile (.59 if you’re renting the pick-​up truck or van). They also offer insurance and I’m sure it’s a smart idea to get it, but I honestly did not want to spend an extra $ 14 when I’d only be driving around 10 miles.
So, back to the story, I showed up at the location an hour after I had set the reservation for (I know, I know… Not cool!) and and asked if I’d still be able to rent the truck I needed. The lady that worked there, Martina, told me that it was no problem at all and they’d have it right out! When making reservations online, you have the option to «check-​in» online, in which you enter in your driver’s license information and address, so I had already done that. They had the information in their system, so all they had to do was confirm my driver’s license and method of my payment. I was there for about five minutes and the entire time I was there, Martina was speaking with my friend and I about things outside of the U-​Haul service. Remember how I came in an hour late? Yeah, they went ahead and gave me that hour and I was able to keep the truck an extra hour even though I initially missed the reserved time.
I only used the truck for a couple of hours, and when I went back, I realized I had forgotten my purse at the storage facility and had to go back and get it. Martina and her colleague had already filled out my return paperwork by the time I realized I didn’t have my purse, so when I told Martina that I would need the truck again, she told me it was no problem at all and that I could come back once I got my things. Once I got back, she told me right away that I had nothing to worry about, my credit card would be charged its approved amount and that I could be on my way.
She and her colleague (I will definitely call tomorrow and get his name as well) not only fulfilled their duties at employees, but they were very friendly, polite and helpful. Instead of being in a grungy office with employees just trying to complete their shift and leave, these two were chatty and joking the entire five minutes I was there. I’m a sucker for great customer service and I must say, hats off to you Martina McBride and [awesome man whose name I will figure out]!
I’ll be moving to another place soon. Guess where I’ll be renting my truck from?