Reptile Pet Direct

Lots of reptile variety for sale & very informed employees so long as you ask the right questions. Less variety of Feeder crickets than expected at a reptile specific store, but there seems to be plenty of the necessary options available anyway.

Pretty good selection of reptiles in the store. Staff that I met with was friendly and very helpful with my kids who wanted to hold a number of the animals in the store. I would recommend the place.

It is unfortunate that this is pretty much the only place we can get feeders for our beardie outside of Petsmart, which as we all know is ridiculously overpriced for the size of their crickets, as their staff is the rudest staff I have ever had to do business with. I agree with the other customers about not being greeted upon entry. Some staff members are condescending and others just don’t care about their jobs. The female employee one customer is referring to must have found a better job because I have yet to see her. There is one male employee I saw for the first time the other day that was pleasant but that it is.
What is sad is that they are so rude that even the parrot is a jerk.
Also, their prices are a little steep compared to where we are coming from. In Virginia we paid about $ 8 for 50 large crickets, 3 medium dubia roaches and veggie mix. Here 75 large crickets cost me $ 8.

Sure wish there was more knowledge about the animals they sell. SMH
Also was told their website had out dated pricing and they were not shipping anything that was ordered because the prices were so far off.
Don’t know why you would want a site that you cannot keep up with, isn’t that part of owning the business?

This is the WORST STORE!!! I recently bought two turtles from another store and I came to this store in a panic because one of them was refusing to eat and I thought with a name like Reptile Pet Direct they would know SOMETHING.
I walked in and I was greeted by an associate who I think might have been 13 (I’m rounding up). The other employee who was working didn’t seem interested in helping me so I thought I would see what this kid knew. I explained the situation and he asked what I was feeding, I explained I was feeding them Reptomin to which the kid told me was THE WORST thing I could possibly feed them. He then told me I should feed the turtles ONLY night crawlers. Strike one. Then I said I needed a new cover to my tank and I needed a clamp for my basking light and some light bulbs. He walked around the store JUST AS LOST AS ME. THE STORE ISNT THAT BIG! He then said he didn’t know where he could find the items I needed so I should come back Monday when one of the owners might be in. Strike two. I found a bulb that I needed without his help and he took it out of my hand and walked to the register attempting to check me out. He had no clue how to even ring up my order. FINALLY the other staff member walked over and showed him how to do it. Strike three!
While I was in the store at least 7 people walked in walked around and tried to ask a couple questions to the other associate and were ignored so they left.
Do yourself a favor and DO NOT EVEN BOTHER TO GO TO THIS STORE. The staff is terrible and don’t even know where simple items like tank covers and light bulbs are.

I went into the store because they had mature male Russian tortoises advertised for $ 59.99 on line with $ 39.99 shipping. When I asked the price in the store they told me they were $ 99.99 in the store and the other on line price was for on line only.
It makes no sense to charge a lower price on line and charge for shipping when they make the same if you walk in not to mention there is less stress on the animal.

Most unprofessional staff I’ve every met at a reptile show. There were 4 people, and of them only one seemed to know anything about what they were selling, and he was too busy talking with the other people behind the booth about how ‘crazy’ the customers were. After standing there for 5 minutes I finally got somebody to notice me and she couldn’t answer questions and didn’t seem too inclined to find one for me, while the other 3 just stood around ignoring customers. I think the young staff was just more interested in socializing and eating than helping people. Just a bad experience.

This place would have potential if it weren’t for the owner (s). They carry some awesome animals and they have feeders (crickets, hornworms, mice, rats, etc…) that you can not usually find locally.
The reason I give them two stars instead of one is because there is a female employee who works there that is dedicated to her job and loves all animals. She is personable, knowledgable, and honest. So, she gets five stars for being an animal lover, working in a pet store because she loves animals and she was lucky enough to get a job where she gets paid to work with what she is passionate about.
The reason I give the store it’s self two stars; is because aside from the one female employee, the rest of the employees have not been much help. In fact, the man who I suspect is the owner is not someone I enjoy doing business with. I bought four day geckos from his shop (which is also an online store). He gave me two males and two females. What I asked for, and what he charged me for were three females and one male. The female day geckos were a good bit more expensive than the males.
The male that we believed to be a female was small still so we did not initially know it was a male. Well, Our large male gecko killed it and we informed him of the incident, he did nothing to reimburse us, not even partially. He did not even seem to care that the gecko died.
Anyway, these guys are in it solely for the money and don’t seem to care about the well being of the animals they keep and sell. Even at the local reptile expos they have repeatedly had animals for sale that were obviously unhealthy. Stay away if you are looking for a healthy reptile or amphibian to bring into your home.
ALso, the owners are rude. One man who worked there was trying to up sell me some expensive equipment that I knew I did not really need because I had previously kept that species. Another owner/​worker made a rude comment at an expo to one of his employees/​co-​workers. I don’t think they will be in business too long. They do not know how to run a business or keep customers.