Prompt! I called 3 other places before calling Ray. All other places had a 1 – 3 day wait. I was worried about my pump and filter. Ray was in my neighborhood on the way to another job and was here within 15 minutes. He did a quick check on my system — told me the problem and did charge for this. He then did a quick and good cleaning on my pool turning if from green to blue. Hopefully I will be swimming by tonight.