Premier Appliance

Buyer beware.
Called HomeAdvisor for Refridgerator repair sevice. Première Appliance Gilbert called me at 10am & scheduled repair the next day 8−10am but said he may come that same day as I would be home all day. He didn’t come by the same day & the next morning Gilbert’s a «no show» for the appointment, then called Gilbert at 11am who said he could be there in an hour. Then 2hours later I called him again & he said he was 5−7min away. I mentioned to Gilbert that while waiting I googled Première Appliance in San Antonio & there was a company with the same name but they said a Gilbert used to work there 8 months ago. Once Gilbert heard, he said he knew the other company had same name & he needed to do something about that legally but then told me he would no longer be doing my repair.
Called HomeAdvisor to let them know their referral contractor program doesn’t work as the repairman was a no show & I wanted to document my experience for others to be warned of promised appointments not kept. HomeAdvisor advised they don’t let the public see reviews unless you actually use & pay for repair service sooooo process seems a bit trivial by not documenting all experiences when customers try getting repairs done with appointments made but not kept by repairman Gilbert. Gilbert’s not displaying others best interest at heart. Consideration of customers?

I’m in Austin… and I believe this place was who LG customer service scheduled me with for a washing machine repair. DO NOT TRUST THESE PEOPLE EVER.
1. It took me 3 weeks to schedule something with them, they only ever had 1 – 2 days available per week, and the lady (so rude) who I spoke to always had to call me back to schedule, couldn’t ever do it right there on the phone.
2. After getting the run around on scheduling a time, and still not having work done, I called LG Customer Service to get another service appt with another company. Premier had issued the project as completed with a visit on a bogus day! They LIED. To get the warranty payment out of LG!
3. When I broke down and finally scheduled something with them because there seemed to be no other option, they never showed up on the day/​time. I called their business line, no one answered, except their voicemail, and no return call. WHO ARE THESE PEOPLE???

If I could give this place a 0 score, I would! Do not trust this place! I REPEAT, DO NOT TRUST THIS PLACE!!! They stole my mother’s appliance and never returned it after almost 2 months. She has been calling and texting the guy Gilbert and he refuses to answer her. She even went to both of his business addresses on the receipt, only to discover that neither address exists! He got $ 90 as well as a brand new appliance out of her, HE IS A FRAUD!!!