Petco

There are only three customers in the store and I have asked for help with something in a locked case three times and NOONE will help me. Employees walk by but I can’t get anyone with a key to come by.

My daughter wants a hamster or mouse or other furry rodent, so we came to PetCo to buy one, just after 9am. She was very excited, naturally. We were the only people in the entire store, with the exception of two employees, one cleaning a ferret cage, and one spritzing down the lizards. I was mildly annoyed that they had all of their supplies strewn about in the section we needed, but decided to be polite and roam around the store for a bit to give them time to finish. Thirty minutes later, when it appeared as though they had been making no progress, simply chit-​chatting, I finally decided just to go look at the critters amidst the clutter. As we approached the cage of mice (which was furthest from the ferret cage) the girl cleaning the ferrets says ‘Uh, this section is closed.’ No apology, no mention of when she would be finished, just a statement with an undertone of our inconvenience to her, having interrupted her conversation and all.
So we left.
Clean the cages before you open, maybe? Or clean them faster… or be willing to pause when customers come around… or mark off the section as closed so your rude employees don’t get bothered by customers… or, at a minimum, apologize for the closed section and give an estimate of when it will re-​open.
We came in to purchase a pet (and likely ALL of the supplies that go with it) but left disappointed and unwilling to return. What a shame.

This Petco is awful. Stuff is really expensive. For example, I just adopted a new puppy and went looking for a crate. The cheapest I could find was $ 70 as compared to the Ross in the same shopping strip for $ 30. I went to find collars and their selection was so limited.
Finally, I took my other two dogs to get groomed several times and they seemed to do a pretty nice job. The last time I took them, I dropped them off at 10 and they called me back at 5 to pick them up. No, that’s not o.k.
Anytime I need anything immediately for my pups, I go to Target next door and Ross has pretty nice things, all though it’s hit or miss. Everything else is Amazon.

Patrick from grooming is amazing. Very nice, professional, cares about what he does. it’s rare I feel moved to write such a positive review. He made my dog Sayer look like such a stud after a shave and bath.

We’ve taken our large dog here a couple of times for grooming and it’s been fine each time. I don’t really stick to advanced appointments so I’ve always booked them day of, Petco has consistently had same day availability, even on Sundays. The aisles are kind of narrow, but they’ve had everything we’ve ever needed in stock. I think in comparison with Petsmart, the employees are a tad less knowledgeable and slower (if at all) to ask if you need help finding something, but their prices seemed a little cheaper. Petco: Petsmart as Walmart: Target, or better yet Walgreens: CVS, the comparison is close to equal unless you’re really paying attention.

I use to bring my service dog hesher in for just a basic bath nails trimmed & such and then I started to notice the grooming staff is constantly being replaced by new employees most look like kids who really seemed intimidated by my dog. Even the one girl behind the counter was hesitating to put the lanyard leash on him & couldn’t get my dog to go into the back area. until I finally just commanded him to «go on» not only that but then I actually had to explain how to handle my dog. (Mind you Children had to handle/lead/“walk” my dog comfortably & in complete control of him as a part of his training for the service/​therapy animal certification)
yeah.
Go to a real groomer not worth the price

Very disappointing experience with the grooming! One of the groomers suggested that I go with a «summer cut» for my schnauzer. I guess I didn’t realize that «summer cut» meant almost completely shaved down! There were long patches left here and there and I’m pretty sure they didn’t even trim her claws! Nice enough folks working there, (though a little pushy for my taste), but I will not use the groomers again nor would I recommend them to anyone I know!

Very similar to the review above, I had a terrible terrible experience with the grooming team at this Petco. I rescued an italian greyhound /​terrier mix and two days later took him to this groomer. When dropping off our dog, we let the staff know he was adopted two days previous. When picking him up, the head groomer came out to yell at me for not taking care of my dog. She humiliated me in front of other employees and customers. When we explained that we adopted the dog just two days prior, she went on to say well we were not feeding him the right food. This was not a vet, this was a groomer who did not look at our file and was bitter and hostile. Instead of having a conversation, she accused and embarrassed me. She never apologized. I spoke with one store manager about the incident and she was empathetic, however the general manager could have not cared less.
Do not go to the groomers here, unless they get a new manager. Terrible experience, which is a shame since I had pretty positive interactions with the staff.

I shop here often due to the proximity to my home. However, my mistake was using the grooming salon for my dog. One more than one occasion, the manager of the salon has been quite unfriendly. If she doesn’t like her job, she should find another one and make room for someone who actually enjoys working with people and animals. The kicker came today when I brought my dog in for a bath and nail clipping at 11 am. I called at 3 pm to see if she was almost ready. 30 more minutes, they said. At 5 pm, I headed over to get my dog regardless of if she was finished or not. On the way, I received the call that she was ready. So let me get this straight. It takes 6 hours to bathe a 10 pound chihuahua? 6 hours without food, water, or bathroom breaks, stuck in a cage. On top of that, they cut her nail quick pretty badly, and made her bleed, which I didn’t find out until after I paid, since they don’t let you see your animal until you pay. I will not be subjecting my beloved dog to this type of treatment ever again.

Brought my dog in to try on collars I was then told I’d have to wait half an hour to an hour to actually be allowed into the collar/​leash section with my dog due to a training class (I think the trainer got upset that my dog was sitting when I told her to but the dog that the trainer was working with wouldn’t do anything she asked) anyways she went and complained to her manager who then told us we had to wait half an hour to an hour to buy something off their shelves great way to turn down a paying customer!

This is a great stop for your needs if you’re a dog owner, here’s why:
1) Vast food and treat selection (Iams, Science Diet, eukanuba, etc.
2) Crates and beds for all size dogs
3) tons of toys in many varieties
4) Specialty treats that are fresher that the emetic brands
5) Adoption events on weekends
6) Polite and helpful staff
Overall, this is a clean and organized pet store that I continue to return to.

I am thoroughly disappointed with the staffing done at this store. I understand high school kids need jobs, but can’t they just stock or ring stuff up instead of running around the store dispensing advice?
we ALWAYS go to pet supplies plus directly across the street, but after they didn’t have the kind of crate we needed to train our new rescue dog, we were forced to go look elsewhere, which was this petco.
We had a wire crate and our bulldog manage to make his way out of it. petco did have the product we were looking for; a crate made of high reinforced super poly something or other that is supposedly inescapable (it’s been true so far, I won’t knock the product).
While my old lady was discussing with another patron our problem, a very young, high school aged female employee came up and started offering advice. Our dog was left outside for 2 years and has severe separation anxiety from us ever since we rescued him. We have since gotten him crate trained and he feels comfortable while we’re away from the home, but in the beginning we needed something to help calm him down. We found a pheromone spray that mimics the smell of a lactating mother and hence calms down stressed out dogs. Back to the original story: My old lady was discussing this product with another customer who had used it and liked it and the young employee comes walking in to the conversation and says:
«why don’t you just give him some bendryls every day and knock him out?»
WORLD CLASS ADVICE.
We will not return here and I was upset that we even had to come here in the first place.