North Park Lincoln

My wife and I recently bought a 2012 Ford Edge from the North Park Lincoln dealership. By far this was the best service my wife and I have ever recieved while purchasing a car. There were no gimmicks, no sleazy sales pitches or back and forth meetings with the sales manager to get us to buy the car. Billy Willard and Mark Clayton helped us on finding the car and Rady Deais and Bryan Villarreal found us an awesome interest rate. I highly recommend this dealership and staff. Thanks again for giving us the best service we have ever had while purchasing a vehicle.

Feedback specific to North Park’s Parts Dept.
Only positive is that they had the part…
$ 4.02 gasket I needed, but guess what after not being able to find the part they said they’d hold for me and finally locating it, their phones were down and could not accept credit or debit. After a 10 minute walk to a credit union to take cash out and the extra cost of having to use and ATM, at least I have my part.
Would have been different if they even tried to be understanding about it — heck bill me, Nope.
North Park Lincoln — Kahlig auto group, not good, but obviously consistent with many of the posts I have just read.

The salesmen were pretty good during the time of purchase, however I was sold a vehicle without an owner’s manual or mats! It has been 2 months and I am just receiving mats but still no owner’s manual. I would have loved to purchase my next vehicle here next year but I would rather buy with a dealership with more concern for their customers.

Awful experience. Extremely rude salesman. Did not disclose hail damage or a need for repairs prior to my arrival. Salesman was then upset for my desire to not sit down and speak about the car prior to seeing the car. He was blatantly rude throughout process. The price of the vehicle was stupid high compared to same vehicles without hail damage. Definitely the worst car shopping experience of my life.

Just bought another car from Sandy a Lexus this time, and am glad to still see that she is there to work for me on my behalf. I still can not believe how easy these transactions have been, I’m in and out in the time it take me to wash my car. I can’t say enough about her and her assistant I believe Matthew U was his name, he meanwhile kept us company while the process went on. Thanks again.

I have bought 2 vehicles from North Park but will never again service them here. There is no acceptable excuse for an oil change taking 2.5 hrs especially when an appointment was made. Ridiculous.

I called and spoke with Rene Ramirez regarding a car I saw online I was interested in purchasing. Since I would be making a trip from Austin, I confirmed with him they still had it and made an appointment to see it no more than 2 hours later. I showed up at the agreed time where he was busy showing that exact car to someone else. He asked me to wait while he took the other person on a test drive. Obviously, I was no longer interested in doing business with them at this point. If I am willing to make a commitment to travel a couple of hours to view a vehicle, I would expect a professional dealership to reciprocate the commitment by honoring an appointment. Extremely unprofessional. I highly recommend going elsewhere.

My wife has been wanting a new Navigator. She had been talking via email to a sales rep. We drove 100 miles to look at a Navigator that we were told was there. When we got there, walked into the sales lobby and the receptionist didn’t even look up from her computer screen. There were three sales people standing around doing various nothings, again not even a hello, or can we help you. We looked in every vehicle in the lobby thinking we may get some attention, and oh by the way we were the only people in there. Finally my wife went up to an older sales man and started a conversation explaining who she had talked to. We waited some more, then my wife finally got the older sales man, with some mumbling and sighing to help us. My wife explained what we were there to look at, so he looked it up, couldn’t find it, and made a call to someone. That person said it was sold. We asked when since we made a trip up here for it, and what he said was «All I know is it was sold.» And that was it. No other effort to help us. We said our goodbyes. I’m not much for righting reviews, but when they are needed.

This is a review about the service waiting area at NPL: UNCOMFORTABLE!!! Hard chairs, cramped space, televisions blaring Fox News and other car dealers commercials. The customer refreshment area is lacking with empty coffee dispensers and cheap Wal-​Mart pastry. This area is constantly being used by sales personnel, no wonder they are out of coffee. These staff basically hang out and talk shop in the waiting area which makes it loud and congested. One Hertz employee sat there commenting on the news broadcast and thumping his fingers on the water refrigerator the entire hour and a half I was there. NPL GIVE YOUR EMPLOYEES THEIR OWN COFFEE/​WATER COOLER/​BREAK AREA!

Feel a little saddened to be writing this review, but I feel it might help out some fellow veterans so I have to do it. I had been taking my car for service to North Park for several years. I’ve purchased 5 vehicles from them over the last 15 years too. They had always been what I considered an excellent organization, but I just got dogged out from them on my last visit in July of 2014. I took my Grand Marquis in to get a recall issue concerning the headlight switch fixed. Also to get some regular needed maintenance and the brake rotors machined. After initially taking my vehicle back for evaluation, my service advisor came back with a whole boat load of «recommended» services. These included some fluid exchanges which had already been done within the last 18 months. The list also included some kind of valve cleaning which cost almost 5 bills. I expressed some concern to the advisor that some of this might be excessive, but since I usually always follow their recommendations I gave the go ahead. I pick up my vehicle the next day (Friday), and shell out almost $ 2,600 for the service bill. Figured by this time, I would have no worries with my road trip to Florida just a few days away. Got the car home and by the next Saturday, my headlight switch was still malfunctioning. The headlights basically would sporadically not activate when turning the headlight switch to the full on position. They would also turn off while I was driving. Managed to get the car through the weekend and back to the North Park on Tuesday. Talked to the service rep again and asked what the deal was. They had told me it was fixed but on this visit he told me they did not have the part available. They were sorry they had misinformed me when I picked up my car on the previous visit. This advisor told me that they were out of the recall part and that it would take another 7 – 10 days for a new one to arrive. By this time I was upset and just took the car home and hoped for the best on my Florida trip. However, the next day the headlights would hardly activate at all, making driving at night impossible. So taking the vehicle on vacation would not work since I would have to be driving at night. So I immediately called the dealership for some help. They told me to call Ford Co. for some help. I did call the Ford customer service line but they advised me they really couldn’t do anything either. I then called the dealership for some help, asked them to get me a rental since their substandard service. They say no deal, can’t provide any loaner vehicle. Note, they have a Hertz rental location at their site, so they could have easily given the ok to get me a vehicle. Fortunately, a service supervisor found a part and had me come in. So after hours of hassle and a ton of grief, the car finally got fixed. Good thing for them they did get this issue cleared. I was pissed and would have slapped them with a nasty lawsuit. Summation, spend top dollar at this place now and get no support. Got the run around and spent countless hours getting an issue fixed that should have been taken care of the first time. They were prepared to just cut me off with a useless vehicle; and force me to spend a few hundred on a rental vehicle, which they should have provided with no hesitation. Sad thing is I submitted complaint memos both on their website and also mailed one to them explaining their unprofessional actions. As of now, I’ve never got a response back from them. Additionally, they have switched service advisors their so often, you never know who you’re dealing with anymore. I would recommend my fellow veterans so stay away from this place until they get their act together.

James from the used car lot is amazing, I had a car that I had purchased from them previously and it is having all kinds of trouble. I mean I hated the car and was extremely piss at the fact that I purchased this from them less than a year ago! James is the new manager at the lot he went out of his way making sure I got the best deal on the trade in and most of all he spent hours going through all my options making sure I made the right decision. I really felt like i had been screwed over by NP Lincoln cause of the last car and they could have easily said too bad but James went out of his way making sure he made things right as best as he could. He addressed all my concerns and was very upfront. Bryan from finance was also very helpful on getting me the best rate!
I would definitely recommend you go talk to James if you are in the market of buying a car he will give it to you straight. I Would HIGHLY recommend buying a certified pre own, I think that is all I will be buying from now on

A little pricy but the staff will only recommend work that is required and suggested according to the manual. Unlike the other ford dealers in town that we’re trying to get me for 1800 worth of work not needed.

I saw an ad, I made a call, fortunately Christopher Tavarez answered it. He was a true professional every step of the way. His product knowledge was extensive and he left no room for doubt I was making the right decision. I had firm expectations and Christopher worked well to accomplish them. The financing process was as easy as it could be. My time was never wasted and I’m comfortable sharing my future referrals! p. s. Krista says he makes great popcorn too!

I am still in utter disbelief as to what just happened. My boyfriend and I were looking to trade in his truck for a more economical vehicle as we just purchased our first home. We met with John Brooks who works in the used car department. After deciding upon a vehicle, we made an appointment to sign the paperwork and do the official trade today at 6pm. We live 60 miles away from the dealership and drove there anxiously only to be told that the car had already been sold. We completely understand selling a vehicle to the first customer who is ready to purchase it however a courtesy call to cancel our appointment and inform us that it had been sold would have been greatly appreciated.

I puchased my Lincoln MKX back in Dec 2011. Everytime I have visited here for problems or oil changes they have been top notch. They are very busy so sometimes you have to wait. What I do is call ahead and get a rental. I swing by drop of my car and off I go is great and painless. Nothing but praise for North Park Lincoln here. I am a very harsh critic since I work at Volkswagen of Alamo Heights in sales and know what tip top customer service is. Five stars for a great team who care about every person and vehicle that come in there establishment!!!

I dread the day I must return to this place — here’s why:
I made an appointment to get my tires rotated, and this is what happened.
First, Subaru should have alerted me, as a first-​time customer (I told them this on the phone), that the service center is at North Park Lincoln and not at Subaru.
Second, there is no way to understand where to go for service, as there are no signs alluding to this, so I ended up driving around until I stumbled to the correct spot.
Third, I was told over the phone that I should be in and out in 30min. I was there for TWO HOURS. For me, that is totally unreasonable. If I had known it would be two hours, I could’ve been prepared.
Overall, I have concluded that I will avoid this spot. Although service was friendly and it was cheap, I’d rather go over to a discount tire or jiffy lube to get things like this done.

Purchased a 2011 ford escape a few days ago. My husband and I paid cash for the vehicle. The finance employee kept trying to sell us a loan and warranties. We had to tell him 3 times we had cash. The sales guy was eager to please, but we already knew what we wanted so his“expertise” was not needed. The car had some small scratches and a small dent on the hood (hardly noticeable). We were promised an I owe you to have this fixed. We were also told we would have the car detailed on the inside and out. It was raining the day we bought so our salesman said to bring in at our convience and they would take care of everything. So we dropped off the car in the morning and picked up in the evening. The car sat there the whole day and arrived dripping wet when we were told to pick up. No detailing was done. The inside still had a leaf in it, and the dirt marks were still in the trunk. No scratches were buffed. They were not able to get the dent out. They wanted to shrink the hood and repaint it, My husband who is a mechanic was sure they were just gonna put bondo on it and paint over it. Why wouldn’t they just order a new hood and paint it? We will not be going back to have them work on the hood, as we are sure they will not do the job properly. I guess only customers who finance and buy 30k vehicles receive their star treatment. I would not recommend this snob shop to anyone.

I would reconsider this dealership if you expect to negotiate for a decent or good/​exceptional deal. From what I experienced, they have more of a «buy it at our price or leave» attitude over «we’ll try to keep working with you»
might not have been the Salesmen fault, but a manager whose first name was Heriberto really struck this attitude. I would never go back. I recommend going to dealerships recommended by the car pro. He hosts the car pro show radio channel every Saturday morning. He has some recommended dealers he can only recommend if they pass his test. I been to one, mentioned the car pro name, and was treated very exceptionally. I can see why this is not one of the recommended dealers.

I thought I needed a new power steering rack. They could have clipped me for a $ 1,500.00 job, no questions asked. They were honest, and pointed out the broken hose. $ 200.00
UPDATE: towed my Subaru into same location for badly stuttering engine. Diagnosis terminal. Then they changed the oil and tried to bill me for it before it was towed away. Really?