National Tire & Battery

We showed up about 5pm (6÷18÷16) on a Saturday because they were the only tire shop open in the area. My friend had a flat tire and she lives in Seguin so she couldn’t drive on a donut that far.
They were pretty slammed but we explained our situation. They were able to fit us in and get her out of there right before they closed at 7pm. We ended up buying 4 new tires. The price was great. They aligned her tires (as they should).
I am giving them 5 stars because of their customer service. They treated my friend like a person. They knew if they couldn’t help her she would be stranded. Her other tires were moments away from either becoming flat or shredding on the road. She has 2 little girls who were waiting for her in Seguin. She didn’t have any options all other shops were already closed. They went above and beyond to make sure her car was safe for her and for her kids. They showed her how bad her alignment was.
They could have easily turned her away because they were so busy. But they didn’t. They also had warm friendly personalities and made polite small talk. No one wants to spent hundreds of dollars on a Saturday evening without being prepared. But they made that experience a little less painful because of how easy they made it.

I came here for an oil change because I had received a free coupon. They ended up breaking a cap while changing my oil, that was Saturday. They told me my car would be ready Tuesday when the part came in. I called Tuesday to check on my car and the part was never ordered. I was without my car for 5 days and they offered me another ‘free’ oil change. No way would I come back for anything.

I am tough and to get 5 stars would be really hard. I give these guys 4.5 stars, they did what they said they would in the time frame and at the price quoted over the phone. no hidden charges just what I ordered. Alex and Pete treated me very well and I will go back. I had to travel 85 miles to get to the nearest NTB, I needed this to work. I now have a few hundred miles on my tires and all is good.

I don’t like writing reviews like this but did not want someone else to go through the same experience. My friend went there with a nail in the tire, prior to making a 5 hr drive after the Holidays. Spent 3 hrs in total at the shop. Left there and one of the lug nuts came off while driving back. Went there to have them fix it and they started telling us it is perfectly ok to drive with 4 nuts. They also started blaming us we asked them to 4 nuts to begin with. Ridiculous. Never going back here again. Service manager Pete was also very rude and does not treat customers and employees well.

I went in this morning for an oil change and was pretty happy with my experience. The employees were nice and I appreciated that they didn’t try to scare me into getting more work done than what my car actually needed. The price was also very reasonable, and there weren’t a ton of «hidden charges» that other auto shops try to tack on (ahem, Meineke, Firestone, etc.). It did take a while though, despite the fact that I had an appointment. They didn’t start working on my car until about 25 minutes after my scheduled appointment time. Their bathrooms and waiting area were pretty grungy too, but that’s not what’s important when it comes to car maintenance I suppose. I’ll probably go back for another oil change in the future, but I’ll just budget more time for the process and make sure that I use the bathroom at home before I go, haha.

I just left the dealer who said my tire could not be repaired and they also did not have the tire in stock. I called then went to NTB where the tire was less expensive and also in stock. They examined the tire first and learned that it could actually be repaired versus replaced. Not only did that save me $ 259 but they did the repair for free. they have always appreciated my business and I am a huge fan!

Went in with a coupon for an oil change and tire rotation. Made an appointment. The place was almost dead when I came in at 12:30 for my appointment. It still took over an hour and 15 minutes. At the hour mark the service personnel came out and told me they were about done and topping off fluids. Not true. After he checked me out I looked around and waited a few minutes. Then found my vehicle in the back, tires hadn’t been rotated or the fluids checked. Seriously, it should never have taken this long and they should not have lied about the length– originally told me 45 min. Be honest and straightforward! I was satisfied until they lied!

It seems that it is the norm at all NTB to take 1 – 2 hours to do an oil change. Not sure why this company haven’t address this problem and let more and more customers walk away. I haven’t had any problem with their work, but the waiting is ridiculous.

My boss recommended this place for an oil change. I called during THE DAY FROM work. I was pleasantly surprised by the personality of the agent over the phone. He gave me all the information and invited me to come by. The staff was very nice and cheerful. Andrew assisted me THOUGHT THE Entire PROCESS. I NEVER FELT INTIMIDATED BY HIM AT ALL. They accepted my coupon. All is well. Great location. Early and late hours.

I don’t usually write reviews but I had to write one after the experience I had last Sunday here. They were so amazing! Great customer service. I walked in with a nail in my tire and they were quick, took about 30 minutes to fix. They were courteous and explained everything to me. And they have a great warranty.

I am taking the time to write this review as a 100% happy customer. These guys always take care of me every time I come in which is why I give them repeat business.
I’ve had all brakes and rotors replaced here, new tires multiple times, as well as regular oil changes in the past. They go above and beyond with their customer services and I have always been pleased with their quality of work.
The guys are also very competitive in pricing here compared to other places. Trust me I’ve shopped them for different services and they just can’t be beat. They also have great offers for credit and coupons so sent through email. They also do ALL KINDS of services. Today I’m here to get the motor on my electric window replaced because it won’t roll up correctly.
All in all I just wanted to take the time in writing a positive review because it happens too often when people only give feedback if they are angry or upset. Bring your car in and you won’t be disappointed. Bring a nice book or tablet in to pass the time. See you at NTB guys!

I go to NTB in Austin and never have any issues. I was worried about coming here because of the reviews. My wife had a nail in her tire and air was leaking fast. I came in 45 minutes before close time and the staff could not have been nicer. They fixed it quick and got me on my way.

This place SUCKS. Very slow no sence of urgency. Only thee cars and it takes 3 hours for an oil change while I was quoted 1.5 what a joke.
No mechanic on duty only young slow kids changing oil .
Very short staff .
The place is filthy lobby is old and rotten the bathroom is a health hazard beware !
This place needs a complete overhaul
So not go it’s not safe. I would not trust them to put oil in your car or mess with your tires they might fall off the second you drive away!
Beware go somewhere else! What a mistake I made.
Discount tire is 100 times better cleaner more efficient and organized !!!

Stay away from this location. The customer service is terrible. I waited for almost ten minutes before I was even acknowledged. The people that work there clearly don’t care about you and my tech was annoyed when I asked him questions about my brake work. I purchased the long lasting pads, 60k miles, my brakes were shot at less than 30k. Only reason I went back was because they were under warranty but the experience before was the same. Oh and they had us wait by the counter because the waiting room was unavailable because the manager told me some rats had died and it smelled bad in there. Disgusting. I wouldn’t trust this place, believe what you read about them. Terrible experience x2.

My battery died. I took it into this NTB on 8÷8÷2014 because it was still under warranty with them (the battery was a little over a year old). When I walked in, there were 3 other customers waiting to just be greeted by an NTB employee. No one was at the front counter for about 10 minutes. Finally, when someone did help me, an NTB employee named Sivol Black told me they could not replace the $ 150ish battery but could get me a battery for $ 300. They, of course, would have to get the battery delivered from another store. After about 1 hours of waiting for this $ 300 battery to arrive, I had some time to think and decided this wasn’t good for me because I would still be shelling out $ 150 to pay the difference for this very expensive battery. I told them to forget it and I wanted a refund for the battery. Then, all of the sudden, they found a $ 150 battery at the store. These guys were obviously trying to rip me off. Very unfortunate because I have been going there for years. It is obvious this place IS NOT being managed well at all. I will not be back to this NTB every again for anything.

I had two flat tires in Houston on a Sunday, and NTB was the only place I could take it to, since Discount Tire was closed. I have to say their open hours are a big reason I like them. Anyway, one of the tires ran over a nail the next week, and I took it here and they fixed it in one hour.

The caucasion guy was very helpful. The hispanic guy ignored me when I was next up on the counter and even just walked off on me. Rediculous experience. I will be buying my next set of tires from Discount Tires.

It took them an hour to replace my battery. I was the only customer in the store. These people move slower than molasses. It was clear their priority is not customer service.

This NTB has quick, friendly service and is still my first choice for an NTB in San Antonio. NTB nationally, however, ever since they were bought by Tire Kingdom has really slipped. Every time I go in to get my car serviced there’s some sort of policy change that leaves me with a bad taste in my mouth.
I’ve been going to NTB for years b/​c I get the rotate/​balance lifetime warranty when I buy my tires and there are NTB’s everywhere. I went in yesterday to get my free lifetime rotate/​balance yesterday and they charged me $ 10/​tire to balance. I needed them balanced and I was already there so I went ahead and did it. I didn’t put up too much of an argument b/​c I didn’t have my original tire receipt, but I’ve never had to prove it before since they always look me up with my phone number.
Shaun — the associate that helped me was very helpful and professional, but there’s no longer an incentive for me to go to NTB, since they won’t stand behind the lifetime warranty. I might be back to NTB when I buy new tires, but that’s only if I can’t find a lifetime warranty elsewhere.

I’m a woman who is good at many things, car maintenance is not one of them. When my tire went kablewey last week, I did what any independent lady would do — I called my dad for help. Dad instructed me on the types of places that could, and I promise you I’ve been to nearly all of them in the greater SA area.
After a crazy day running all over the city of San Antonio attempting to get my tire fixed from last week’s blowout, I finally arrived at NTB. Not only were they able to offer me a price literally half as much as the next cheapest, they were super friendly and helpful
So when I say this place was the best and offered the most affordable service, I say it with confidence.