Monarch Trophy

I was in San Antonio for 6 hours from Dallas on a Friday, but needed a trophy made for Saturday. I showed up at 10 am, picked out the trophy which was competitively priced (trophy was for a fantasy football league, perpetual, 14″ tall and costed less than $ 70, plates included and engraving). The sales associate helped me pick out the trophy, did not even cringe with the crude language that my immature league members demanded the trophy engraved with. Initially she said that the trophy would be ready Tuesday, but when I asked if it was possible to have it done that day before I headed back, she did not hesitate and made it happen. The shop closed at 6 during that day, and at 5:30 I was still stuck in a cave tour at natural bridge, I phoned them upon surfacing with cell signal, and they accommodated me and was able to leave the trophy somewhere for me to pick up after hours. This all went down yesterday. The trophy looks fantastic, engraved perfectly, and I win glory points among my league members, unfortunately I didn’t win the trophy. The real MVP here though is Monarch Trophy Studio. This was probably one of the best customer service experiences I have ever had, they never once complained, let out a heavy sigh, rolled their eyes, or charged me more than the quoted price despite me being difficult, they simply did their job with pride and positivity. This kind of service is so rare, much like finding the Houston Texans in the Super Bowl, that I had to share my experience. I would highly highly recommend anyone buying a trophy/​award or whatever your need is that they may have, you won’t be disappointed by their service and quality of craftsmanship, and willing to go the extra mile to make the customer happy. Thank you guys!

Honestly some of the best service I have recieved anywhere. The salesman was quick and knowledgable, all the staff was so friendly and helpful. The final price was lower than I expected when I walked in there

Awesome shop, great staff. Had everything I needed and at great prices.
The name tags and lapel pins they made for our company were exactly what we wanted and the turnaround time was fast.

A friend and I got a trophy done for our class advisor at the AMEDD Center and Schools. When we went to pick it up about an hour before our farewell dinner they handed it to us without reviewing it. Being in a hurry for dinner reservations, we left. Only after leaving did I notice that «AMEDD» was spelled «Ammed». I called back to verify that I had written it correctly when it was ordered, which I did. I explained the proper spelling and asked them to start on it and I would turn around to pick it up since they explained it would only take about 10 minutes to correct. No problem, right… WRONG!
We go back to the shop expecting it to have already been started, but they hadn’t even pulled the file when we got there. I explained once again, the way it should be spelled and that it was an acronym, not a word, and that we were in a hurry for reservations. Well, 25 minutes later they come out with the trophy, again not reviewing it with us. Once again, being in a hurry and giving them the benefit of the doubt that there was no way they could screw it up twice, we left. It person which we presented it to informed us at the dinner that it was yet again misspelled, as they had only capitalized it and had not fixed the spelling, which we clearly explained, TWICE!
We left a message for the manager to call us back, which he never did, then went back to the shop shortly after and the only thing I got was a «Sorry, here is the cost of the engraving»… $ 12. While the staff there is friendly, it does not make up for a lack of competence. No quality control whatsoever. Take your business elsewhere.

After I was told a 24 character engraving would be $ 22 and take 12 – 20 days at Michael’s, the employee who had been helping me suggested I try Monarch Trophy. Just down the road on 281, I walked in, gave them the flag case I needed engraved; they quoted me $ 6, gave me a proof and said come back in 3 business days.
When I came back I was disappointed to see that they had misspelled Capitol as Capital… my proof sheet even had capitol on it. I had to convince the customer services rep that yes, I was sure I wanted it spelled as capitol with an «o». Whatever the case, they fixed my engraving, right there on the spot, took 5 minutes. I walked out a happy customer.
This is a great place to go for work related going away gifts and other special personalized gifts. If your workplace is anything like mine, someone is retiring literally every week. Their selection is quite large and their prices are way more competitive than the places my co-​workers had been using. I’m a fan.

Monarch is such an outstanding company to work with! Customer service is impeccable and they do pretty much anything in their power to make the customer happy. I’ve worked with them for years and I’ve never had any issues that couldn’t be either fixed or corrected by them. They carry a wide range of ribbons, awards and trophies… something for the desk or something to hang on the wall… personalized or a blank standard… you decide. There have been a couple of times where I’d drop a job on them at the last minute and they had our format ready to go. All I had to do was tell them what I wanted engraved and they had it for me as early as 10 the next morning (and I’d have JUST placed my order 5pm the day before)! Our volunteers and recipients have always enjoyed what we’ve been able to give them from Monarch so I’d definitely suggest this place to anyone who’s looking for these types of services.