Mercedes Benz of San Antonio

The service station is the worst. I Now go out of my way to Boerne where they actually take appointments seriously and call you back when they say they will. Maybe I just had a few bad trips with the service rep Mr King but that guy is a jerk. Makes it seem like everyone is on his time and never calls you back like he says he will. I wouldn’t have to leave my car there for hours if they would take appointments seriously and actually work on it when I drop it off on time for my appointment.

Took my e430 in for a crank shaft sensor replacement and diagnostic. Also, thought I would have the B service completed at the same time. Simple tasks, scheduled ahead of time, should’ve been quick and trouble free… right? Service writer took the next day off and assured me the work would be done «mid-​morning», whatever that means. I waited until noon to call or text. Which I failed to reach the service writer or a liaison. Apparently, he did not delegate his loose ends before taking off work. I finally got ahold of «Adrien» (hope I didn’t butcher his name) he had to find my paperwork and told me the work was finished and the car was ready for payment of services and pick-​up. After picking up my car and shelling out +1K, it was washed and vacuumed. Once I got home I decided to check my tires to see if they were rotated… Nope! Then just for grins, thought I’d check my oil, to find the dipstick on top of the engine, just laying there. The oil looked old and unchanged. Then I thought, hmmm, let me check the air filter, NOPE, same old filter. I called «Adrien» back and explained everything to him and he asked me to bring the car back. So far this has been third day without my car. No loaner, so far it’s been a horrible decision to bring my car here. Maybe, they will try to make this right, but it sure doesn’t feel like they give a rats behind about me, customer service, or their reputation.
UPDATE*
Dear «Janice» no worries, I’m a big boy and can handle poor service. I just know now from personal experience, that if I need anything from Mercedes, to make the drive to Mercedes of Boerne. Hopefully you guys can get some training in customer service and professionalism, after all your slogan is «The best, or nothing» … Right?!

Took my brand new 2016 Mercedes in for service about a rubbing noise with my tire and front bumper. Made an appointment and dropped off my vehicle at 9 am. Called my service advisor at 4 pm since I hadn’t heard back. He said that they had not had a chance to look at it and it would have to stay overnight. I thought ok, they’ll have it for me the next day. It happens to hail in San Antonio that night, all night I’m freaking out and hoping they stored my vehicle inside a garage. Next morning I go to check on my vehicle hoping it did not get damaged from hail. Unfortunately, that was not the case. Because they did not service my vehicle the day they were supposed to, they left it outside overnight and now I’ve got major hail damage. I and everyone else would assume that the dealership is willing to take responsibility and repair my BRAND NEW vehicle, free of charge since it was under their care at the time.
I finally decide to take my car from that lot since nothing is being done to it including the original issue I took it in for. Spoke to the service manager and he said that unfortunately it was «an act from God» and they could not take responsibility for it. Their answer to everything was to file a claim through my insurance.
These people don’t understand the frustration there is when they are supposed to be in care of customers vehicles and to find out it has been damaged. They have no sympathy and I received no apology. All they could say was «I understand your frustration,» which they don’t. I now have to file a claim through my insurance and wait weeks, if not months to have my brand new car repaired. Oh and they won’t help with my deductible either.
I do NOT recommend this place to anyone.

This the worst customer service experience ever, first I went there on a busy Saturday, and I understand so I went back Monday December 28, on Saturday the salesman Maurice, black dude with the worst attitude ever was helping me, and I thought well he is busy but monday he wasn’t busy and he was keeping the same bitchy attitude, well I’m a really patient guy, so I got there at 1045, after dealing with all this stupid people I left, manager was trying to apologize but even him was rude, so my friend who went to see the car was like get out of here this people are rude and don’t have a customer service skills, we went to bmw, where we were treated like people, I got a bmw 428 and even him got one more expensive well this stupid black guy who I consider him racist and the low customer service manager, they lost a 100 k deal, I’m calling mercedes benz too and let them know how incompetent this people are…5 minus stars. worst customer service and most racist people ever, remember it’s san antonio not Beverly Hills. …

I used to go to the other MB dealership and I’ve made the switch. Our service person, Tyler, was very helpful and informative. We were impressed with the customer service. Our car was service correctly and efficiently. They exceed ed our expectations.

Worst customer service in the service department! Left my car there on October 9^th after making an appointment. Didn’t hear from the service advisor until the following Tuesday to tell me they needed to order parts then told me it would take 3 – 4 days longer to get the parts in. After that never heard from the service advisor so I had to keep calling Mercedes myself to try and talk to anyone to let me know what was going on with my car. Finally got a call on October 20^th saying my car was ready and when I showed up no one was there to tell me what all they had to do to repair everything just gave me they keys and papers and I left. Mercedes really needs to step up and hire people that care about their customers in the service department.

Unfortunately I had to deal with a terrible advisor Ryan Lyssy. My car was being diagnosed for AC issues and they said it will be two days before they have an asnwer for me. The issue I have and the reason I gave them two stars is because I never got a call or text from my advisor with updates. I had to get a hold of him to get information about my car and even then it was impossible to reach him because he would never asnwer his desk phone or return my calls. I had to get cashier lady to paige him everytime I called. My car was there for almost two weeks and during that time not once he called me. It was like pulling teeth trying to get any information about my car. When I finally came to pick it up, ge didn’t even meet me and explain what was done to my car or do a walk inspection with me. he knew i was on my way so he left the office and someone else had to give me my keys. As soon as i left the lot, 2 warning messages came on for my tailights being out. really? They didnt even bother to do a final inspection before handing me my keys back and taking my money. I wrote an email to service manager about my expirience and he didn’t even bother to reply back. Do your self a favor and take your Mercedes to Boerne dealer instead of the one is SA.

I picked up my CLA 250 last year at this location and must say I’ve been very pleased with the services I have received. I ordered my CLA in Charleston SC and through Seamless transition had it waiting for me when I landed from Korea.
I’ve read some One star reviews and can say that I’m satisfied with the service I have received. My Last service (B service on Weezie (aka Benz) was $ 459 but since I only come in once a year why would I complain and it’s a Benzzzzzzz it’s suppose to cost. Al and Tyler have been my Service advisors who’ve always been attentive, outstanding and gone out of their way to make sure I’ve had the Mercedes Benz Experience. Al has called me to keep me updated on services and the timing has been spot on for the length of time to service Weezie.
But let’s not Forget Maria behind the concession counter smiling at customers and providing them with Hot piping pizza and muffins. She’s taken the time to learn my nombre (name) and speaks to me in espanol as she knows I’m trying to learn Spanish. She knows what drink I want because I’ve come there so often and has never let me leave hungry. Eric also comes to mind as he personally stopped me yesterday to remind me to enjoy my Labor Day and has always gone the extra mile to speak to me.
Could the car wash be a little more detailed … Yes. But Hey it’s Free, I’m just Happy the Dirt’s gone and it’s vacuumed out. I’ve had the pleasure of using Benson Chevrolet when I damaged my car going into one of the craters that San Antonio calls pot holes. The Car was like new and unlike a reviewer above the Rental was returned.
All In all I love my Benzzzzzzz, the customer service and will update as necessary. But for now I’ll sip on the many refreshments they put out and will keep coming here as the 45 min drive to the Boerne location is out of the way (side note) their refreshments kill this place… But I’m not coming here for the snacks…
Will definitely be upgrading when Weezie gives me problems… Like in 2025 :)

Although I have not yet purchased a vehicle at this dealership I did have the pleasure of being helped by Mr. Paul Spencer while inquiring about a vehicle upgrade from my Honda. My time was not wasted here as he was very professional and kept straight to the point. He was a lot of help in leading my husband and I into the right direction of a possible vehicle purchase. I will definitely be back to purchase from Mr. Spencer. Thank you!

This is the second time that I have been to the service department to take my car and they told me that they would be calling to let me know whats wrong with my car well both times I haven’t received a call I have to call them over and over to find out. Very poor service

So use to love this service facility until recently.
Took my car in for regular Service A. Of course they call with all kinds of things to repair in addition to basic service… fine. If it needs it!
They took FOREVER. One week without a car in SA is a real pain in the ass! Get it back. 2 days later a strange and loud rattling and thumping begins. Call them. Have to bring it in. This time they give me a loaner, took over a week to figure out what they messed up in my car. Mind you, she was running like a champ before the service. 2008 with 80k miles and no problems ever.
Pick it up and they had to tighten the sway bar that they repaired previously PLUS something is wrong with struts PLUS they had to replace all engine mounts! And they just gave my car a clean bill of health one week prior. FOR REAL GUYS???
NOW, a warning light indicating a problem with my fog lights is popping up… so here I go BACK AGAIN. All this BS after a simple, regular service. They charge way too much to have such crappy mechanics working there. Thoroughly disappointed in the service for what’s supposed to be a high-​end service center.
Regarding customer service, they’re better in that dept. First time I went in I dealt with Tyler and he was absolutely wonderful. Can’t praise him enough. Attentive and called when he said he would and kept in touch with me regarding why my car was there for so long. Second and third time I dealt with Ryan. Helpful but not attentive and did not call or respond like Tyler. He said my car might be ready one day and didn’t hear from him for 2 days after! He was friendly but that’s not enough when you have my car for over a week.
I want to like yall but you make it so difficult! Guess I’ll be upgrading at another benz dealer :(

Shady shady shady! Wouldn’t take my Mercedes back here even if the repairs were free! The service department is a mess, will rip you off and not provide you with receipts OR log in your service! Drive further to Boerne and save yourself money, time and stress! Even when you try to talk to them about the bad service they blow you off. Horrible service, I would NEVER come back!

WARNING: SBC Control Unit — Mercedes Benz Warranty Run Around
Chain of Events
Monday 5÷19÷2014 — Brake Service Brake Visit workshop Light came on
Tuesday 5÷20÷2014 — Left out of town at 6:00 am for 10 days
Thursday 5÷29÷2014 — 10 Year SBC Control Unit Warranty Expiration
Friday 5÷30÷2014 — Flew back in town at 7:00 pm
Wednesday 6÷4÷2014 — Called to schedule Appointment with Mercedes Benz San Antonio
Friday 6÷6÷2014 — Out of town
Sunday 6÷8÷2014 — Came back in town
Wednesday 6÷11÷2014 — Dropped Car off for 6÷12÷2014 Service Appointment
Thursday 6÷12÷3014 — First appointment available when I called in on 6÷4÷2014
Friday 6÷13÷2014 — Service diagnosed car needing an SBC control Unit replacement (Code C249F)
Friday 6÷13÷2014 — Initiated Claim with Mercedes Benz USA
Monday 6÷16÷2014 — Mercedes denied responsibility for the replacement of the SBC control unit under warranty. And also denied me the ability to speak with the case managers supervisor.
Details
My service brake light came on prior to the 10 year warranty on the part expiring. I did not take the vehicle in as I was out of town immediately after the malfunction occurred. I have proof of my travels. When I came back in town I called to schedule an appointment on 6÷4÷2014 and asked for the next available appointment. The next available appointment was 6÷12÷2014. When I spoke to the service department they told me my warranty had expired by about one month. Not until I requested the actual date to be provided to me via email was I given the real date. It was nowhere near a month past due.
Service agent and service manager at Mercedes Benz of San Antonio were unwilling to initiate a claim with Mercedes Benz USA even though another service agent at this dealership had told me they would be glad to initiate the claim on my behalf. I was left to submit a claim with Mercedes Benz USA on my own.
I submitted a claim with Mercedes Benz on 6÷13÷2014. The Mercedes Benz USA Case Manager was unwilling to take into consideration the documented facts and circumstances of my case into consideration and denied my claim.
The SBC control unit had a warranty extension of 10 years as it was known to throw a code prematurely with a specific amount of brake depressions. The part essentially had a pre-​determined fail date. Mercedes Benz is unwilling to stand behind this defect, and is unwilling to provide any assistance more than providing me a discount of 20% on a repair that was quoted at $ 3,039. And let me make it clear that the light came on prior to warranty expiration, but due to my travel s and delays in availability at the service department Mercedes Benz USA is denying responsibility. If the light came on within the warranty period, and the diagnostic was only 15 days late, and the delay only being weekend and availability of the service department why can’t Mercedes Benz step up to the palte and cover the repair. If they do not resolve this free of charge as the warranty dictates they will be losing a customer that was set to be one for life.
#MBUSA #MercedesBenzSA #MBOFSA

I have purchased two vehicles through this dealer. A brand new smart car and a nearly new GLK, both made me extremely happy. I have to give praise to the dealership, it’s like a spa. The absolute best service and customer care. Rafael gave us incredible service, a deal We couldn’t believe, and was on top a few issues/​questions we had.
When it came to the more important part of getting it paid for Rafael had smiles on our faces and in the financing room, john?, made it painless and smooth.
I love the fact that they give complimentary car washes and go above and beyond in customer expectations.
A very happy customer of 2+ years.

½ Star. The service department is a joke. My radio stopped working. I drove over to their device department. Their representative could have helped me by looking at fuses on my car and possibly changing one. They insisted that it was not the fuse, and wanted to have me make an appointment for a $ 129 diagnosis. I repeatedly asked about checking fuses. Nada. They wouldn’t listen, again repeating that I need to make the appointment for the diagnostic service. I left there and went to an auto parts store where in fact we only had to remove and replace the same fuse. It was perfectly fine.
Mercedes Benz of San Antonio is losing customers and they don’t know why?
They just don’t care about your car only your money. Avoid this service center.

Gerard FOUND MY LOST ENGAGEMENT RING! I had dropped it on the floor of my mom’s car and had tried in vain to find it on my own (tools flying everywhere, bruised hands, tear-​stained face). I am so thankful!

I wish I could give zero stars!!! I dropped off my car at 7:45am and did not hear from my representative all day. And whenever I tried to call to get an update around 3 – 4:30pm no one would answer their phones, I was getting routed to the wrong representative. When I did get in touch with my representative who called me back around 4:45pm to tell me that they did not have any idea what is wrong with my car (check engine light came on). They also didn’t have any loaner cars available for 2 weeks is what I was told on top of them having to hold onto my car for another day. With a promise of giving me a call back the next morning around 9am for an update on my car the phone call ended. Come next morning no call, no answer whenever I tried to reach out… still don’t know what is wrong with my car.
I can’t believe this is the predicament I am in when taking my car to a dealership. I envision a dealership having at least better customer service (I hope so for the higher prices I pay!!) and yet I received the opposite. I might consider driving a little further and going to MB of Boerne… maybe I’ll be treated better!
A word of advice… keep your customers informed, especially when you’ve had their car for over 9 hours and still don’t know what is wrong with the vehicle! And when you say you will give a call at a certain time… follow through on that as well! It isn’t affecting you, but going days without my car, without a loaner car, sure does affect me!!!

I am not a person to trust car dealers as «being on my side», even during repairs but especially during buying negotiations. Not because I’m a pessimist but because I’ve had enough experiences elsewhere to prove my point. That said, I pick what I review on Unilocal sparingly. Either I have had to have had a really tremdous experience good or bad to motivate me to review. In this case, it was exceptional. Bob Shipley truly worked for the customer in my experience here. I was well taken care of. I walked away with value in my mind which is what we always want. I liked the Mercedes dealership in Austin. I love the Mercedes dealership in San Antonio. This is the way to keep customers coming back. (That said, I’ll go ahead and say I am not Bob’s mom or friend or know him personally. If I see a personal shout out in a review I don’t always trust it but in the case of a car dealership who you work with changes the outcome so I thought I should mention him by name. I have no experience with anyone else here and don’t know this salesperson outside of my experience in any way.)
I am opinionated. In this case I’m a raving fan.