Marcos Yolanda, MD

My former Internal Medicine Doctor closed her practice and I started looking for a new doc back in December. I had read some bad reviews about this practice but all seem to be about the office/​front desk personnel. I am a healthcare professional and I know how it can be working with the public. It can be challenging to make people happy all the time especially with billing, appointments, and what not. So, I took those bad reviews with a grain of salt.
Anyway, to my surprise I got an appointment with Yolanda Marcos right away and went to see her. Charming lady, great personality, knowledgable, and seemed genuinely interested in my well being and health. Made an appointment to have lab work drawn shortly after the first of the year. I show up for my appointment 15 minutes early and TWO AND A HALF HOURS later I still sat in the waiting room waiting to get a 5 minute blood draw. I am not a happy camper.
I finally arrange to have orders printed so I can get the lab work drawn off site. Sure, it’s been a couple of months and that’s on me. I have blood work drawn last week and had an appointment today with Marcos to go over results. I again show up early for my appointment and an hour later I am still sitting in the waiting room. Look, I get it. Exams and appointments some times run over making other appointments get pushed back. But an hour?! I am confident I would still be sitting there in that waiting room right now an hour and a half later had I’d stayed. If you know your average length of visit with your patients, and trust me they do, then you should schedule accordingly so patients don’t languish in your waiting room. I don’t know about you dear reader but my time is valuable. I don’t appreciate it being squandered in a waiting room and paying $$ for the privilege.

Dr Marcos provided basic medical care. Her staff missed a skin cancer, even though I asked about it. I received sub-​therapeutic diabetes care for years. The major disappointment is the staff. As was mentioned before, there’s always a new staff. They have been unresponsive at best. At one point I was told they could not possible know about insurance benefits. !!! I changed doctors because of the care I received. My new doctor never received my records. Look elsewhere.

Typical bare bones medical business. Every time we visit there are new front office staff. Everyone is learning their jobs and we get to suffer for their mistakes. Try calling for some information or help and you are on hold for ever, then you have to call back just to be put on hold again.
Be prepared to do their work for them. We went to get labs done after fasting all night and the office had not sent the lab order. We called and were put on hold, four times. Almost an hour later after giving them the same information four times they promised to fax the order.
So, something that should have been completely taken care of took us two hours and four phone calls to get done, bad professionalism but good business…
Hire idiots for nothing and you get to pocket the difference as profit. McDonald’s has better trained people.