Lumber Liquidators

I purchased over $ 10,000 in flooring. The flooring product itself is nice, but the installation was extremely crap. The floor creaks, they shipped different colors of trim — I suspect they didn’t have enough so sent a different brand that doesn’t match. The installers cracked the moldings, nails sticking out. After numerous delays, they sent someone to correct, but he didn’t replace the mismatching molding and I am still finding loose trim and cracked molding. Better off going with lowes or home depot in my opinion.

I’m so incredibly furious with this place. I’ve tried calling multiple times to express our dissatisfaction and no one answers. My husband and I bought laminate for our living room from here. Most of it was a close out and some was not. The grooves thar attach the floor were different so we were assured that was an easy fix. We could just cut them and glue them. Not only did that not work at all but the largest majority of our floor wouldn’t properly connect together. So now we have huge gaps and the floor comes up and moves all the time. I’m so furious. Our house is almost new. This was supposed to be an upgrade and now we’re probably going to have to do it all again. I feel we were misled and want our money back. We are still trying to fill in gaps on our floor and we put it down over a month ago. Makes me mad every time I walk on it.

They were a day late beginning the install. They said the install would take one day, maybe two at the most. Completed 90% of the install, and have not seen them since. I’m on my 6^th phone call where they tell me the rest of my flooring will be here in a couple of days. A month has gone by. Still waiting. Unreal.

Bought engineered wooden floors for two room remodel. Very good friendly service, answered all of my questions. Floors look awesome. Would buy from them again.

Unlike the Horror Stories I’ve Read, this is a Positive Review~
I just built my home and vowed I would not let Ryland Builders install my hardwood flooring. Ryland’s Designer quoted me at $ 13,000 for the foyer, an office and the family room «roughly 1,000 square feet» and LL quoted me at $ 19,500 for my entire 3500 square foot home with a military discount. I chose a nice engineered hardwood and while the labor bid was high, after seeing how much work ripping up carpet, removing nails, cleaning up the dirt and dust that Ryland left under the brand new carpet, I’m glad I paid the labor fees.
Some people can do the DIY projects but not this girl and something’s are worth paying for to do correctly. My installer was fantastic, it took a day to remove the carpet and debris but the workers got the entire job done in five days. They explained the process and stayed on track and answered all my questions. Jarred from LL came out and did my measurements for free and his estimate was spot on. The installers were very professional and Jarred came back and picked up the extra materials not used and refunded the products back to my credit card that I used as a down payment. I financed the floors and am happily taking advantage of the no interest for two years.
The floors were on sale when I purchased over Memorial Day weekend and they stored the floors for me until I could close on my house. Cameron and Jarred called me frequently to check on the status of the closing date and I couldn’t be happier. They were very courteous, my floors look fabulous, I’m pleased with the service and am relieved my experience was a pleasant one unlike some of the horror stories I’ve recently read. I guess you need to ask for Cameron or Jarrred, they will take care of you.
I am posting 3 months after my floors were installed because that seems to be about the time people noticed some issues… So Far So Good!

we had our downstairs and master bedroom done by lumber liquidators. The company that they used to lay the floor in the bedroom said it would be OK to put the plastic computer chair mat on the floor and wouldn’t damage it! well it did damage that area of the floor and now lumber liquidators won’t replace that area of the floor. Very bad customer service and we won’t be using them as gain! I tried to post this with no stars but it won’t let me.

Did some remodeling of my condo in San Antonio and used Lumber Liquidators to get my flooring. I purchased most of the flooring at their Plano, TX store and was pleased to find that the Lumber Liquidator staff in San Antonio were just as friendly and helpful.
They have a wide range of flooring selection from laminates to solid woods with pretty reasonable and economical pricing. The staff help you load everything into your car, so all the better.
And one more thing: they have complimentary water in a small fridge underneath the main counter!