Landings at Brooks City Base Apartments

The apartments are beautiful at first sight but that’s about it. We chose the most costly apartment because it was the largest, and considering the money we spent, we are highly disappointed. We moved here from out of state and from the day we arrived we had a roach problem. We informed management, they sent pest control once which didn’t help. We had to get online ourselves after a couple weeks with no help from the staff here, pay a ridiculous amount to resolve the problem and we still see a roach every now and then. We’ve also had a horrible cricket problem as well as our neighbors that we’ve talked to. I find a new one or two in our bathtub almost daily, even after we close the drain. multiple under our sink. They also are stuck in our lights and I’ve found them throughout the house since we moved in.
Aside from that we have pieces of our «granite» in the kitchen that you can’t pull completely apart from the structure. We’ve informed management. They’ve never done anything. There multiple marks and holes in our bathroom, the shower doesn’t spray straight. The air conditioning has stopped working at times.
We also have to pay an extra 25 dollars a month for trash pick up, which they do whenever they feel like it. They never pick it up on the weekends and there are days during the week when we put trash out at the time we are supposed to and it still sits there for at least two days. Causing animals to get into the trash and be spread all over the hallway. Then we get a letter saying that we’ll be fined if there are stains on the concrete outside.
Along with the trash you have to pay the apartment an extra 75 dollars for basic cable. Which is ridiculous, and if you want to upgrade its a ridiculous amount, instead of going through Time Warner yourself, you have to go the the apartments.
The management is only concerned about getting money out of you. They go through a company to mail your rent statement to you, and charge you for the fee of printing the statement out, along with anything else they can find to charge you with.
Aside from everything else, before we moved in we were straight forward and told management that we would not be able to stay a year because of our line of work and that we couldn’t do a year lease. To which they told us that they cannot do a six month lease but would work with us as long as we showed them confirmation from our job saying that we were laid off. Which was the only reason we agreed to sign the lease in the first place. Now that it has come time for us to leave they decide to tell us that they have no record of that and to leave we have to pay thousands of dollars for a termination fee on top of the next two months rent.
My advice, find another place. We cannot wait to leave. This place is full off dishonest money hungry people. We have wasted too much money with this place.

Management staff here are really polite and look out for their tenants. Had just moved into a new apartment here and wasn’t satisfied by the unit. Cassie went out of her way to find me another apartment that would fit my needs. No hassle about it.

DO NOT MOVE HERE. We chose these apartments because of the beautiful anemities and because they were close to my Husband’s work and my father in law’s house. The beauty begins to fade once you realize how completely awful the management is and how the apartments are way too expensive for what they are worth.
We have had several issues in our apartments and the management does not care about them and does not take care of them unless I go down there myself and raise a fuss. First, when we first moved in, they fired all their staff and had nothing but temps. This was our first apartment and no one even helped us with a walkthrough, and none of our keys even worked. Also, they started handing out parking passes the month we moved in, which was in June. Tenants are supposed to be the only ones that can park within the gates. Well, apparently they «didnt order enough parking passes» for everyone and they said they weren’t going to implement towing people without parking passes until August. August came around, and my husband and I would come home from work and not be able to park outside of our apartment and we would check the cars and over half of them wouldn’t have passes. We brought this to the attention of the office and they kept making excuses. It wasn’t until October that they actually started towing people, when it was SUPPOSED to be in June. I can’t tell you how many nights I would come home from work and not even be able to park INSIDE the gate. Sometimes, even all the parking outside the office would be taken and we would have to drive around aimlessly hoping to find parking. Anytime we would bring to their attention a car parked inside the gate that didnt have a permit, they would give us attitude and SAY they were going to take care of it but they never would. And whenver we would call the towing company, they told us that residents weren’t allowed to call to get a car towed, only management.
Also, A few weeks after we first moved in, they had pest control come spray the apartments and they warned us that there would be increased activity with pests. We developed an ant problem in the bedroom and wrote a work order for it. All they did was tell us that pest control would be by later that day to spray the apartment. They never came so we called them again, they said that pest control was cycled to stop by next week. Again, they never came. So we took care of the problem ourselves with some raid, but the ants ended up moving into the kitchen. We sprayed the ants in the kitchen, and then they ended up moving into our bedroom. We found out because we woke up in the middle of the night covered in ants and ant bites. We told them about it but they still didn’t do anything.
Months later, we developed a problem with our locks. Our dead bolt wouldn’t lock. We reported it to the office, and they told us someone would come up immediately to fix it. They were having some kind of office party that day, and we stood out on our balcony and literally just saw the maintenance guy sitting by the pool lounging. We called again a few days later, and apparently whoever took our call at the office wrote the work order down completely wrong. When the maintenance guy finally came he told us there was nothing he could do because the foundation was shifting. It’s true, because we noticed that there was a big crack in the ceiling running down the wall where our door was, and we could see that the doorframe was crooked. This was the last straw so when I brought it to the attention of the manager (at the time, because NRP group keeps changing the manager I guess) Ray Anne, we asked if we could break our lease because it was just ridiculous that we can’t lock our locks because of the foundation. She responded with attitude, and told us that she was going to get the locks fixed because «she knows how to fix them.» She sent the maintenance guy up and had him replace the metal pads on the frame where the locks go into. That fixed the problem for a while. but now we are starting to have problems with our locks again. We have HAD IT with this place and we plan on breaking our lease, we don’t care what it costs, even though we shouldn’t be forced to pay the re-​letting fee given the circumstances, I really don’t care anymore because I just want out of this place.