Kb Home

Despite the history and reviews, my husband and I went ahead and signed with KB. We noticed the more recent reviews had more good than bad. Well we were in for a treat. My sure others have had it worse but we have deff gone through a rollercoaster. Started at the studio when we were picking out items. Our consultant, Brenda, made us feel very uncomfortable. She was not pleasant and rushed out decisions. We had to pick everything in 2 – 3 hours !!! We asked to reschedule but she said it had to be done that day. Being rushed we noticed items were missing so we immediately called the next morning demanding to speak with the manager. Lucky they let us meet with someone new. We were thankful for Andrea, she pointed out all the items that were missed and even informed us our house didn’t have certain things that we weren’t aware of. We were told by Brenda things would be included and in fact they weren’t. Maybe she was new, which is fine, but let us know if you don’t know the answer rather than assuming.
On to construction. Cement goes down. Framing goes up and about a week after the outside walls go up we get a call for our «pre construction» meeting from our project manager. We meet sign more paperwork but never get a tour of the house. (We had been going every other day prior to the meeting anyway). Weeks go by and we notice drywall is going up. We never got a call for our «pre drywall» meeting. Turns out our PM was «contacting» the wrong people. So we never get a walk through. But because we had been going and taking pictures we noticed some wood from the framing was cracked so we asked them to replace it. After asking a few times it gets done.
Other issues we have incurred thus far have been: bevels in the wall and ceiling, incorrect baseboards, paint issues, wrong shower door, cabinets stolen, dishwasher stolen (which we noticed ourselves and had to confront PM. I’m sure they would have never told us), garage trim not nailed in properly, shingles not in place (fly up with wind).
Put simply. They take no pride in their work. They want to finish quick for bonus/​pocket profit which I get but make sure the job is done right. Asking for things to be done right the first time is not a lot to ask for.

Kb Home is the worst company to work with. They had a new home that the prior deal fell thru, so it was a resale. They had it priced at $ 169k. The first appraisal came in at $ 150k. KB would not lower the price, so we agreed to have a second appraisal done which KB would reimburse me for. The 2^nd appraisal came in at $ 158k! KB said they would lower the price $ 3k…that’s it! I found out the first deal on this house fell thru due to a low appraisal value as well. So, this house, appraised 3 different times, comes in well below what they are selling it for and they won’t budge on the price!!! Good luck selling it!!! And, they refuse to reimburse me for the 2^nd appraisal as agreed.
AVOID KB HOME AT ALL COSTS!!!

I am a former KB homeowner who was lucky enough to sell before the housing crisis. KB Homes are slums in the making. Beware.

If it was possible to give them ZERO stars I would!!!
So here is what happened. I found a home I loved with the house priced at $ 178. They were giving $ 22K off incentives for using their lender bringing the home to $ 156K. I put the house under contract with money in escrow and had a preapproval loan in hand. I flew back home to SF thinking everything was fine.
We show up the day of closing and they say I cant have the house and they canceled my contact and put the house back on the market. WHY? Because they said they could. They said I could still have the home at a HIGHER $ 204K with no incentives if I still wanted it. If not, then I could have a cheaper inventory home. FUCKERS TRIED THE BAIT AND SWITCH…
We had until 3 pm to make a decision… now keep in mind the moving company was 2 days behind us with our stuff. We had no time to find another home and close on time. We were pressured into signing a new contact with a price of $ 181K. And we closed the next day.
DO NOT EVER PURCHASE A HOME FROM KB… they knew they we were stuck and didnt have time to locate another home. DAVE HOWEL the Director was a complete jerk the entire time… basically saying we probably wouldn’t be able to get the loan anyways…
WELL DAVE… we did and with your lender no less. JERK!
At closing we had to answer a customer service survey. We complained about our treatment from DAVE the previous day and how he canceled our contract for NO REASON! The stupid customer service rep REFUSED to document his name because he was a DIRECTOR!!! WTF?
They ask you for your comments and then refuse to submit a complaint because of his position!
DO NOT EVER BUY FROM KB HOME
DO NOT EVER BUY FROM KB HOME
DO NOT EVER BUY FROM KB HOME
The only person worth a damn at that company was the construction manager who we spoke with daily about repairs… and of course they laid him off the week before Christmas… What a company!!!