Joseph A Bank

I had a frustrating experience at this Jos A Bank. I had a long overnight flight and a long drive to get to this store where this one lady that worked there seemed to really just not know what she was doing. Maybe she knows how to do her job, but she just really hates it and wants to make the customers experience there as miserable as possible. Anyways, let me just get to what happened.
I walk into the store and I am greeted by a blank stare from this lady. We have a staring contest for a couple of seconds and I decide to take the initiative to bring her back down to earth by telling her that I had a suit to pick up and gave her my name. I handed her my ID and grabbing it slowly with two fingers and scanning it with her eyes slowly and a slight cringe on her face she lets out a sigh and states that she cannot look up my reservation by name.
She asks me if I have a group number and I tell her I am not sure of it. We go back and forth because I am a little shocked she cannot look up the reservation by name. Eventually I text the bride and ask her for the group number and give it to this lady. She says «oh… Jacob. Here you are.»
I tell her that I want to try on the suit to make sure that it fits me correctly. She finishes on the computer and walks away slowly and I follow her and she says to me,“What do you want”. I tell her that I want the suit that I reserved months ago. She continues to pull out test shirts and asking me which one I would like to try until another employee (a very tall man who in my opinion is the only competent person there) comes to her and tells her that the suit is probably in the back.
She has a major realization that I am there to pick up a suit for my friends wedding whom she has already met multiple times and graciously apologizes to me.
I tell her I would like to try the suit on to make sure it fits in case I need something changed. Her previously sluggish speech immediately changed to a snappy comment where she stated,“We can’t change anything on the suit. We have to get it from the warehouse and what is here is only what we have.” I tell her that if the suit does not fit me correctly than it must be changed and she looks at me with the same cringed mug she greeted me with and says «well we have a tailor here, but that is all we can do.»
I go to try on my clothes and she seems a little bit more friendly and I ask her to please steam some wrinkles out of my jacket and I pay for my suit and I leave.
I believe this lady should have been much more enthusiastic about me and my wedding party choosing her store for the wedding. This is my first wedding ever and I was the best man and I believe having a suit vendor who is enthusiastic about her job and your wedding is a crucial part for the overall experience of a wedding. This lady made me feel unwanted and almost as if she found me sort of repulsive. I hope that she quits and finds something that she loves to do in life because she really seems to not enjoy her job at Joseph A. Bank.
Thanks for reading.
Update:
I forgot to mention that they gave me the wrong shirt and I was the only groomsmen with Ruffles on my shirt. When I went to turn in my suit today I mentioned to the same lady from above about the issue with the shirt and you know what she said to me?
«Oh wow that looks nice. You must’ve stood out.»
Instead of being apologetic about the error she decided to say how nice it looked. This woman is truly an idiot. She said
«Sometimes we make errors putting them in a computer .»
As to brush this off as if it were no big deal. I explained to her that a wedding is a once in a lifetime event and an error in the type of clothing provided is an extremely large error.
She also said
«You should’ve checked this before you left.»
How was I supposed to know what shirt it was supposed to be? None of the groomsmen had met up with me and I wouldn’t have known what the exact shirt was supposed to be. Knowing the the suits were matching should have been her top priority. This woman has given me one of the worst experiences in my life. Truly.

After shopping here exclusively since I moved to San Antonio over a year ago, I can’t set foot in this store again. Here’s a step by step review of the process:
1. Walk in.
2. Anticipate that someone knowledgeable will extend a basic greeting and ask you if you need a little help.
3. Get ignored; feel a bit disappointed.
4. Continue to be ignored; feel strangely insecure, as though you did something to offend the staff.
5. New hire that is seemingly confused by everything approaches you.
6. Get frustrated because someone knowledgeable didn’t approach you.
7. Say something superficial such as «I’m just browsing» since you’re an adult and can easily pick out clothing by yourself.
8. Look at the sale racks only since absolutely everything else is marked up by a laughable percentage.
9. Spend at least 30 minutes completing the checkout process.
10. Drop two to four hundred dollars or more.
11. Vow not to return. 11a. Speaking of returning (which I strongly suggest you don’t do), saving your receipts is mandatory; no exceptions! If you return with an item you purchased an hour earlier, they won’t be able to find your transaction and they’ll give you a look like you killed their cat.
12. Since the clothing really suits my style and I hate large department stores… Contemplate returning.
13. Kick yourself because you’re an idiot.
Side Note: My wife purchased me a gift card for Christmas. It won’t go to waste since I’ll find something and purchase it online, but I’m not returning. No way.

This was not a good experience. Was it the way I was dressed? It was casual day at work so maybe I didn’t look right. After being ignored for 15 minutes I left.