Jiffy Lube

Wow! Amazing service from this location! We had an oil change from a Jiffy Lube in AZ. Ended up leaking and going back two days later before driving to Texas. They tighten the oil drain plug and we drove to Texas. When we got to Texas it was leaking again so we went to this location. The guys treated us with excellent customer service and made a huge effort to figure out the problem. Ended up the oil drain plug needed to be replaced so they told us where to get one quickly. We returned twenty minutes later and they installed it within minutes and had us on our way. All without charge as they made it their goal to fix it right!
We recommend taking your car here. They will treat your great and are honest.

I just brought my wife’s van in for a $ 40 oil change on 11÷19÷15.
Besides the oil change, the staff spent it’s time trying to UPGRADE me to a $ 99 oil change.
THESE PEOPLE DON’T DO THEIR JOB, THEY ARE MERELY MARKETERS.
After visit my 4 tires were greatly under-​inflated.
Specs require 38 lbs, but ours were 24 to 28 lbs.
BAD JOB, STAY AWAY!!!

Came here last week for an oil change & car has been sputtering ever since. Come to find out they didn’t put the air filter they sold me! Waited over an hour after talking to the manager, Daniel. Not happy, will never come back

I like this location much better than the Thousand Oaks Jones Maltsberger store. I just needed a State inspection this time and the Thousand Oaks staff looked at me indifferently, told me to park the car by the fence and it would be about an hour wait. I pulled out of their quicker than a fire truck on a call and headed to this Jiffy Lube. They looked very busy, but I gave them a shot. I was greeted quickly and led to the waiting room. Oh, no, a packed house. But the crew at this location were able to get me in and out within 15 minutes. Great service.

So, I went into this location (shouldve gone to the Thousand Oaks one which was my first choice, they’re both equal distance from my house) today to get an oil change. The man said it would take 15 minutes. I waited in the waiting room, then was called out by Victor to go over some billing details and sent back in. Not 5 minutes later Victor comes back inside and says they needed to see me. The big, bearded white guy (didn’t get his name) proceeds to tell me that my «mirror broke» (drivers side). Instantly, I had a feeling this guy was going to try to place the blame wherever he could, so long as he wasn’t at fault. He tells me it broke while they were wiping my mirror. I said I didn’t ask you to wipe the mirror, I asked for an oil change. He says this is part of an oil change. He tells me «you can see where it has been glued before, so when we wiped the mirror it just broke again». I have a used car, yes, but never have I ever glued the mirror back on, and never when I wash my car does it come off so this is new for me. I told him this and all he could do was blame it on the fact that it had been glued before. I said «what are you going to do about this? You would be angry if you took your car somewhere and the person working on it broke something and didn’t do a thing about it.» He says he can glue it back on, but he would have to go get the glue elsewhere because they don’t have it. «Well what about my bill?» I said. He said «I can either glue it or take something off your bill, but not both.» I said «You can figure it out.» And walked back inside.
This man did everything he could to yo NOT take responsibility for what had just happened. I was infuriated, but I am not a mean person so I held it in. Victor, the one who took my info before, came in to cash me out and said that the guy told him to take off some amount of money, I couldn’t hear what he said but it looks like $ 20 on my receipt. He told me again and again how sorry he was. He said he felt bad, and understood why I was angry. He was very nice and at least he was apologetic and he didn’t even do it! I already planned on using a coupon, so I didn’t pay much for the oil change ultimately. But 5his experience deserves a review.
I had to go buy some JB Weld so that my husband can fix the mirror that was broken by a Jiffy Lube employee. The guy who broke it had no integrity, could not admit when he was wrong. Didn’t even apologize, instead ARGUED with me about what had happened. I am so turned off from Jiffy Lube locations and definitely never will return to this one because of this one man.
Victor, good job for having integrity and picking up your coworkers slack.