Glass America

I had my windshield replaced because of hail damage 2 days before this review. I waited 2 days to make sure that everything was okay and that there were no surprises. This was probably the best experience I’ve had in dealing with auto related services. The week before I got «screwed over» by Safelite. They didn’t show up when they were suppose to and they never communicated with me about the delay. I went online to cancel. I thought that for sure I’d have to wait a number of weeks to be scheduled for service with Glass America. I called on Friday to make sure they had or could get my type of windshield. They set up my appointment for the following Monday. I was stunned as to how quick they could fit me in. The price was also $ 140 less than Safelite due to the fact that they use «after market» products (fine by me as long as they do the job) and they charge less for the labor. Monday I showed up and was greeted by very friendly people. There were a number of customers there who had also had their troubles with Safelite. My windshield was replaced within 35 minutes (once again I was stunned as to how quick) and they told me to wait 25 minutes before driving my vehicle. I was in and out within 1 hour and the job they did on the replacement was outstanding.

Unreliable. Had a Saturday appt during Labor Day weekend and called on Saturday when the tech would be at my hotel to do a chip repair. The associate I called said he came by on Friday (never called me) and changed the appt to Tuesday. Odd I wouldn’t do that since I’m from out of town and would be gone. Proof that the tech lies. Should have gone somewhere else the day before.

This service never showed up. I called about 7AM, and the call center person was very nice. I called back at 11AM just to check up: again, very nice. They said the tech person would be out between 3 and 5, so I stayed home from work. At 5:10PM, I called kind of upset, they checked with him and he said he was «stuck in traffic.» Guess what, never showed. When I called the next day, the call center agent said that the tech had on record that I had to leave my house so he couldn’t come out. He lied, and that’s unforgivable. I genuinely hope this guy gets fired. If he doesn’t, he reflects the entire company.

We had a broken windshield so I called Glass America /​Glass USA to replace it. I thought everything was fine. I inspected from the driver’s seat. I noticed the technician got dirt all over the fabric portion surrounding my windshield, but I didn’t make a big deal of it.
However, about a week or so later I went to dinner with my husband and rode in the passenger seat. I never ride in the passenger seat unless him and I go somewhere together. I noticed my dashboard near the corner of the windshield was cracked. It was NOT cracked before as I had just washed it a couple of weeks prior and cleaned the dashboard.
I called Glass America and granted, it had been a few weeks since they replaced the windshield ONLY because I don’t have time to deal with this and kids and a small business. They sent an inspector out and he already started saying «in Texas, the sun can crack the dashboard»…so, I figured I knew where this was going. I told him this was not cracked prior to the windshield being installed — plus, it has been cold out during this timeframe. He took pictures then asked me which technician had been out to install the windshield — I couldn’t remember the guy’s name. He asked «was he Mexican? White?» — I told him it was a red headed guy and he nodded with an expression that showed he wasn’t surprised. He said someone would be calling and telling me next steps — that they may send me directly to a repair shop to fix this.
Then, about an hour later I get a call saying they aren’t responsible because it is due to sun damage? Basically, they are not going to pay for THEIR damage. DO NOT USE THESE GUYS!!! There are plenty of other companies out there that can replace a windshield for $ 180…they will not stand behind their work. BUYER BEWARE!!!

If I could give these guys zero stars I would. The first day they showed up, they were missing the rain sensor gel pack so could not do the install. The second day they show up the guy finishes install and then announces that he doesn’t have the correct gel pack and would have to come back the next day. We didn’t take a close look at the work at the time. That evening we are driving down the road and the windshield starts whistling and humming.
We notice that the rear view mirror is rattling in place. We stop and look at the window and the whole windshield has been installed incorrectly. There is a channel in the trim piece that the glass is supposed to fit into with the trim then flush against the glass. This whole trim piece is sitting on top of the glass will a large channel going around the windshield.
We had asked when we made the appointment if they used OEM glass and they said yes and that the only difference would be the logo. The glass looks completely different from our old glass. When we called on the failed install they stated that they don’t use OEM glass. Even though they told us they did and their website states that they do.
They are incompetent liars. Now we have to wait a week to get this rectified because the seal has to set before they can remove the glass.