Funeral Caring USA

Terrible experience. They completely dropped the ball twice. I hope no one else has to deal with the memorial service of their loved one being ruined thanks to the funeral director dropping the ball. We coordinated the venue on our own as well as the service. The only think Funeral Caring was responsible for was the flag and the military group to play taps being there and sending the church the itinerary for them. They missed the deadline on sending the itinerary and told my mother (who just lost her husband) they forgot to get the flag and that she would have to travel to another city to pick it up if she wanted the folding of the flag as part of the funeral (military funeral). We were completely upset that we were unable to honor our loved one to the full extent he deserved. I hope to never have to use a funeral director at all but if I do I will choose coordinating it myself over using these con artists again.