Floor & Decor

Kristyn exhibited a great ability to break down the design process step by step so we were not overwhelmed. She took time to understand our likes and dislikes and helped guide us in making great selections for our home. Highly recommend Kristyn and Floor and Décor.

I have visited this store about 3−4X over the past few weeks and each time came away without making a purchase. It seems that nobody wants to help you and if you do ask a question, they are not particularly helpful. While they do have a large selection of natural stone, their selection of moderately priced but nice looking ceramic is very limited.
But I finally decided to purchase some materials, selected them and had my tile contractor go to pick them up this morning and wanted to pay by credit card over the phone.
Of course, they would not help out even after offering to e-​mail them a copy of the front and back of the credit card and my drivers license. Talking to the manager was another waste of 2 minutes as he went out of his way to be unhelpful.
I can understand that you have to insure against fraud and having to follow policy, but being a mindless automaton is another matter.
Stay away…

After looking around a salesperson named Caryl asked if she could assist us. She was so knowledgeable and helped us figure just the right tile for our bathroom. We were very lucky that she approached us. She also has an educational background that helps her to be very intuitive as to what the customer is looking for. We will be back to buy our tile for our bedroom but only if we can find Caryl.

Do not do business with these people. Rude from the moment we called for directions. Treated us like we were stupid children. Came in to buy spend what for us is a large sum of money on butcher block counter tops and wanted to see what the wood would look like oiled rather than dry before we purchased. There were small woodblock samples on the counter and larger wood examples hanging on a display. Below the counter top were some bottles of Howard’s butcher block oil. I opened some butcher block oil (which I subsequently purchased) and oiled a section of two 6×6 sections. One of the employees came over and scolded me and said her manger sent her. No manager ever spoke directly to me. I informed the employee we simply wanted to sure of what the wood would like oiled before we spent potentially 1000.00. She did not care and simply scolded me again. Then as we stood and debated whether to still buy from them the scolder and another came back and took all of the wood and samples away from us without addressing us at all. They just took the samples and as they did one of the employees said, «this is what happens when you just leave things lying around.» Rude and inconsiderate and we felt humiliated by them. We then still stuck around to try to buy the counter and no one would help us. The same scolder stood nearby and just watched us without ever offering to help us. After all of this we still decided to swallow our pride and purchase from them, but this required my wife having to flag someone down and asking how we could spend money on their establishment. We ultimately were able to go to the front and place our order. While my wife was working on the order and I was typing this review and, I kid you not, I felt the presence of someone standing behind me and it was the scolder and I seriously think she was reading this over my shoulder. I moved away from her but she continued to hang around and watch us like we we were a threat to society. It was a TERRIBLE experience. Stay away.

My husband and I came to Floors & Décor because of the free Saturday hardwood and laminate workshop. We were the only people attending, so Brenda walked us through the laminate selections, explaining the types of laminate, padding, and additional supplies. She even walked us through the process of installing the flooring ourselves vs having the flooring professionally installed.
The selection was great, but Brenda made the experience even better! Excellent customer service!
Update: we went back to purchase the laminate, and the store manager was just as helpful as Brenda! Overall, the staff at this location is TOP NOTCH. They make shopping for flooring easy (which is saying something for this DIY novice)!

Warehouse style shopping. Went by on a Sunday afternoon and it was busy but in no way packed. We spent about 45 minutes browsing the entire store and didnt have anyone asked if we needed help. We even walked around with samples in our hand. When we finished every isle and came back to tge front door, we just left. Amazing… decent selection and NO service. Wasted my time.

The first gal we worked with was not particularly helpful & didn’t seem to know much about the store. We asked about shower doors & was told they sent folks to San Antonio Shower Doors. She did not tell us that a) there was a display in F & and b) they no longer have a show room & only do customized work. Consequently, being on a time crunch, I wasted time & gas money trying to find them & having to go back to Home Depot for a door.
The next two people were really helpful & gave us other options besides bull noses for the shower. Good thing because porcelain bull noses are only available in white & cream. Seriously? Not much option when you have tile already and you don’t want to spend boat load of money on 4″ wide bull noses, none of which looked good with my tile.
The prices here are better than the box stores on most things & they really have some nice things.

I went to this location after seeing some of the good reviews here. I heard it was cheaper than the big guys (Home Depot-​type), and it was! The quality however left a lot to be desired. Even so, we were looking to remodel our house at a reasonable price, so it could have worked out here. Instead, their salespeople were not helpful at all. Don’t come here if you want service.

Huge selection on tiles. I have yet to see another place like it. You can get so many different styles of tile and sizes for under a buck a square foot. I bought 1800 square feet of tile from them and they loaded all 116 boxes on the truck for me with their fork lift. I even had them hold the tile for a week after I purchased it. The mortar and grout was the exact same price as lowes and home depot for the same name brand and color so I didnt get my grout from them since they were further and at the the time out of the color I wanted in the larger bags. Great prices on all the tools to do the job and again… Huge selection on those. They also sell prefab granite countertops starting 7 bucks a square foot and up. Looks nice but honestly dont how to install so i didnt really venture that direction.

I’ve purchased over 4,000 sq feet of Saltillo tile from them, the problem with this tile is that it is very fragile, about 15−25% of a pallet is already broken when you go through them as you unload. For the first couple of times I had no problem getting the broken tiles replaced with full ones but problem emerged as they suggested I wait to pick up all my pallets and then replaced all the broken tiles at once. when I did that even though I still had 1 pallet to be picked up, the man was super rude and was suggesting i was breaking the tiles and bringing them back, after an argument he refused to replace the broken ones for full and gave me a refund, he also said that he was personally gonna go thru my last pallet to replace all the broken pieces before it leaves the store, I told him that was perfect, when I get there to pick up the pallet not only he wasn’t there but the other person refused to go thru and replace the few pieces we could already see, he said you can pick up an empty pallet on the side of the road and unload it yourself, we don’t have time for that, I then furious proceeded to ask for a manager who had customer service skills, he then told me he was tired of seeing me at the store retuning broken pieces that I should just used them as cuts and that he didn’t want to see me at the store again. At that time i already had laid about 3500 sq feet of tile and had mounds of cuts sitting there to be used, i told him if that was the case I could bring the broken pieces and they could sell them as full price because I had paid full price and expected full tiles. he just walked away and told me to contact the manager.

We wanted to replace our carpet with a floor, laminate, hardwood or tile. We visited five other local and chain home improvement stores before going to Floors and Décor. Within 30 minutes we selected a product we hadn’t even thought of, and purchased it. Not only that, we picked it up the next day while getting our house ready for installation. The Floors and Décor personnel helped us review the products, and provided insight into the different types of flooring.
Floors and Décor has a large selection of flooring and tile products. We visit Floors and Décor fairly regularly now just for ideas on new projects.
The prices are very good; there aren’t discounts like you’ll find in many of the big box stores because they are selling their items at low prices anyway. I get 10% discounts at some stores but Floors and Décor still beats their prices anyway. If there’s anything about the store I don’t like, it’s there’s such a tremendous selection you spend way more time in there than you intend to do.

My husband & I did a master bath shower remodel thru a local company. We went here after looking at local big box stores & being underwhelmed at the selection. This place puts those places to shame, a grand selection of tile from marble, onyx, travertine, ceramic & glass. Everything you need for you tile or wood flooring project located under one very big roof. I think they are a bit under staffed for such a big place, but when you find someone to help, they are great, very helpful & friendly. I had to return different items throughout the remodel process (our mistake, not theirs) & each time there was no hassles. Overall a great place with great selection & employees.

If you’re working on flooring, this is a good place to go for floor products — if you can find what you want and not have to pay an arm and a leg.

We had a huge water leak that required us to replace the recently laid tile. There is something nauseating about having to redo a home project within a two year time frame.
Floor and Décor is special. The place is very well maintained with excellent workers and a grand outlay of piles of different types of flooring. Every day they have a sale.
The sale tiles are usually because they have been on the floor a while and it is time to move them out. We were able to get tiles for .89 a square foot. We were amazed at the price.
One drawback, but not enough to take stars off, is that they do not delivery so you must have a truck or know someone that can help. That is reason number #12 to own a family van.