Five Star Cleaners

TERRIBLE service on 20 821 us hwy 281 San Antonio, TX-​can not get ANY spots out even if it’s just food or lotions & they make you STILL pay without trying again. BEYOND POOR attitudes too. NEVER going again. NO STARS IS WHAT I WANT TO GIVE. Don’t waste your time or your money! I prefer next door to them, to the right of HEB, the environmentally safe cleaners. SO much better and professional.
«Your most unhappy customers are your greatest source of learning.» –Bill Gates

LAST PLACE YOU SHOULD TAKE YOUR DRY-​CLEAN TO. I thought they would be a step up from the discounted cleaners because they charge more than any other place; but not only I was wrong with an exception of 1 employee I have always got bad service, not to mention a couple times they pressed my shirts so terribly that I had to take them back, and also they once left a heat burn on my shirt.

All three times I have been here the staff has had an attitude like I am interrupting them or that they just aren’t happy to see a customer. The first time I went in their wait time was too long so I didn’t use them. The first and last time I went in the woman actually sighed and rolled her eyes when I opened the door. I’m an idiot for not leaving right then. Instead I thought perhaps she’s having a rough day I’ll give her a break. When I left I looked at the receipt and noticed that it said no starch. I went back in to ask for starch and I swear to god the woman huffed and puffed her chubby self to the register and pretty much hammer fisted the keyboard in frustration. A few days later I go to pick up my laundry, when I get home I see that there are starch stains all over my clothes and several creases where they pressed/​ironed the shirts incorrectly. To top it off it was more expensive to go to this place than the other place I’ve found WITH a coupon mailer I received. Too bad I didn’t read the reviews before I went to this place, waste of money.

I’ve taken my stuff here for almost a year and I have never had any problems. Same day has always been same day and my clothes are always taken care of. The staff know me now and it’s nice to get a friendly «hello».

First of all, I would like to thank Marissa at Five Star for listening to the problems I have had with my wedding dress and for being open and honest with me about preserving it.
I took it to another cleaner in another city to have it cleaned and preserved over 8 months ago (Fashion Cleaners in Midland, TX). After checking on the dress several times over the last few months and getting the run around from the «dress specialist» at Fashion cleaners, I finally got fed up enough and picked my wedding dress up. Not only did they not get the stains out, but went ahead and pressed the dress, thus setting the stains. They kindly left a note on the dress that said «sorry, but this is the best we can do.» Extremely frustrated and upset, I searched the internet and was drawn to Five Star’s preservation process and lifetime guarantee.
I took my dress into Five Star and Marissa evaluated the dress with me and talked about several options to try to preserve my dress in the best manner possible. Not only did I have trouble with Fashion Cleaners, but the person who altered my dress (Lee’s Tailoring in San Antonio, recommended by Bella Note, where I bought my dress, in San Antonio) before the wedding glued the lace on the dress rather than stitching it on when the lace had to be moved up to shorten the length. As I now know, glue will yellow over time and if I want to keep the lace white, it will need to be removed. Although I am completely frustrated the several things have ruined my precious wedding dress, I found peace in the fact that Five Star Cleaners was open and honest with me, was not pushy at all, and provided excellent customer service. I am still undecided as to preserve the entire dress, even though the stains and glue will yellow no matter what, or to pull off the lace, beads, and other parts I may want to reuse at a later date and just preserve those pieces.
I hope no one has had such a roller coaster experience with their wedding dress. I highly encourage you to take your dress to Five Star Cleaners on Huebner if you have any questions or are in need of cleaning, restoring, preserving, or altering your wedding dress. They are honest and ethical and are concerned with what is right for you, not what is right for them or for making a profit. I also advise you to stay away from Bella Note (I heard they are no longer in business), Lee’s Tailoring, and Fashion Cleaners.

*sigh* Is it bad when you start out by saying ‘where do I start???’…
Ok, first couple of times I used them, everything was great. Suits were clean and crisp. Despite somewhat rude service they did the job. Then I went back… *excuse me, I think I threw up a little in my mouth*… but due to my own mistake of rushing to pick up one of my favorite suits, I didn’t notice that I had a burn mark on the inside. On top of that, I didn’t notice it until I went to wear it about two weeks later. I didn’t have my receipt and I was a dumbass for not checking so I let it go.
I went back another time and I brought in a blouse that needed to have some hemming done (it was a blouse that had wrap-​around ties and the thread on the ties started to unravel horribly). I brought my blouse in and asked if it was possible to have it re-​sewn. The girl brought it to the back and when she re-​appeared she said, «No problem. We’re a little backed up but we should have it done in about 5 days.» I thought «Cool. Let’s do this.»
Came back about a week later and I swear it was awful. The tailor didn’t even bother to take out the original thread but instead sewed OVER everything! The work was shoddy… beyond shoddy… hell, if I had the time, I could’ve just done it myself but I chose to have them do it — thinking they were professional enough to understand what the hell they were doing. And if they didn’t understand, at least have the decency to get into another line of work or just freakin tell me you don’t think you can do it! The manager wasn’t available and when I finally did get a hold of him, he was just unresponsive and really didn’t give a damn.
Five Star Cleaners??? I don’t think so!!!