Enterprise Rent-A-Car

I have been a long time Enterprise customer. Whenever I need to rent a car my first choice has been Enterprise. I reserved a car from the Enterprise San Antonio airport online. During the reservation I did NOT select the optional insurance coverage. I checked in at the counter at the airport, then went out to get my vehicle. When I was asked about optional insurance coverage I stated I did not want that. I went out and got the vehicle, an agent met me with a ipad and we completed the renting. It was a sunny day and it was hard to read the screen on the ipad in the sun. I initialed where I was told and signed where I was told. I received the rental agreement on my way out of lot, put it away in the glove compartment and went to my hotel. I ended up only driving to my hotel and back to the airport. When I returned the car, I checked and was told the total was $ 520 something. I found that odd as my online reservation stated about $ 330 or so. Once I was back in the airport I received a receipt via email that showed optional coverages HAD been added to my reservation. I called Enterprise the day after I got back home and was told that the difference was due to the optional coverages being added. I was told some one from the San Antonio location would call me back. A couple hours later I received the call from the San Antonio office and after explaining things, was told they could only refund ½ of the $ 190. They have done so, but there is something still «off» about this. I did not request it, I declined it when making reservations online and declined it in person yet it ended up on my rental agreement. For what its worth, I always decline the optional insurance coverage. Whether this was a mistake, a miscommunication or out right being deceptive by sneaking it into the rental agreement, the fact that it hasn’t been refunded fully to me indicates a culture at Enterprise of taking advantage of their customers. Its an example of a customer being overcharged $ 100, but yet only refunding $ 50 due to the merchant having to make a refund to the customer. This will more than likely be the last I rent from Enterprise. I am greatly disappointed.

I won’t use anyone but Enterprise wherever I go. San Antonio’s location has always been quick and clean, just wish the entire rental location was better marked by the city from the Loop!

Terrible, waited at the counter for 15 minutes and not a single rep showed up. Called to let them know and no one ever showed up. Had to ask the Avis counter for suggestions. Unless you have points, NEVER use enterprise.

I registered for an intermediate car. There is a shuttle out of the airport that takes you to the car rental. The shuttle was clean and came fast. They share with Alamo and National.
When you leave the shuttle the enterprise is to the right. I waited around two minutes and had a quick check in. They included an additional 20% of my payment for insurance and I was told it would be returned upon return of the vehicle.
Outside was very quick. I was given a brand new Dodge Dart. The girl asked me to look it over and sign the papers. The only reason I am giving a four and not five is because the girl did not explain to me how to open the gas tank, truck, or how to turn the lights on.
Upon leaving I was given my receipt and a map.
The car was extremely clean and was a nice smooth ride.
Upon return on the car a man checked it over and then I returned back for the shuttle.
Again shuttle service was great and the driver helped with the bag and told us where to go upon arrival at the airport. United and American Airlines is terminal b and the rest is a.
I would recommend them.

it all went fine, the Alamo side had to help me getting the car at night but Alamo is part of ERAC

The staff at the San Antonio airport location are always great! But this time the car I got was disgusting, the interior upholstry was stained and filthy. This is a lesson to inspect the interior as well as check for body damage before I drive off the lot…

First time with Enterprise. Recommended by my company. Shuttle was clean and timely. Arrived very late so reported straight to the offsite rental center. Processing took less than 2 minutes. I had selected my class of car and when we went to the lot, there it was… the only car left! That is why my rating is not 5 stars. If something was wrong with that car then I was stuck with it.
Turn in was fast and they checked me out at the car, walked to shuttle and off to airport. All billings arrived on my smartphone. Nice. I will use again.

San Antonio staff Rocks. Always friendly and offer assistance to help!

Made a reservation for a rental car through
only to find out that the reservation was forwarded to an offsite location on loop 410. This left me stranded for a while and caused some anxiety. Needless to say, I was late for my business dinner.
The Enterprise employees on-​site were nice and they were accommodating. However, they told me that many airline reservation systems use Orbitz to handle their rental car portion of their flights and this has been happening for years. I was also told that they have mentioned this several times to regional management.
I want someone at Enterprise CORPORATE (not Texas regional) to contact Orbitz and resolve this once and for all. It seems unprofessional to be aware of a serious reservations glitch for this long and just subject travelers to a rude welcome in San Antonio.
I’ll withdraw this complaint once /​if Enterprise explains how they intend to fix the problem!

Being from San Antonio and now living in DFW, its always fun to come home! However my GMC can’t outrun that jet! I was pleasantly surprised with this being my first «Rental»! They exceeded my expectations! Shuttle ran like they stated it would! Driver more than courteous! Got to the facility car was gassed and ready to go! I will definitely use them again!

I always go with enterprise. They have the fastest check in and return I ever seen. We’ll be back.

Courteous and prompt service, got an intermediate size car for a economy car value compared to their competitors. Shuttle driver saw I was in a hurry when I returned the car and got me to the terminal pronto. I will use them again.

My expirence with enterprice are always the same encellent. Great service in all aspects i really like them!

I am a big fan of Enterprise and how it’s workforce is represents that. Most of the time the execution are flawless, very few times its uncoordinated to sometimes completely missing it. I find the last time was one of those. The car that I paid extra for upgrade looks was and clean from the outside and parked ready for the taking; but the inside looks hurriedly touched up, missing the sticky blotch from a dried soda that spilled in the front passenger seat and ruin my wife’s dress. French fry smell inside was strong it lead us to look for it and found a bunch under the seat in between the front door and passenger seat. On top of all this I came back with a full tank and was still charge with a prepaid gas I mistakenly bought. Otherwise the delivery experience in the front and back was friendly and professional.

Excellent service! I travel a lot with my job so usually I fly Southwest because I can then add on the car rental and collect more points for future travel. Every time I land and head straight to the shuttles, the driver is super friendly, helpful with luggage, and the drive is comfortable.
Arriving to Enterprise is relatively easy, I always reserve my rental prior to arriving to my destination so I head straight to the self automated machine, plug in my info, print out my receipt and I’m set. The last time I was there I stood there idling and waiting for someone to tend to me. It was late and I was tired so I can’t blame them for not making an effort I suppose but I asked where I was supposed to go (I already know this but yet I was just not in the mood) I was redirected to a car, quickly and without and hassle.
Upon returning car, I find it easy to navigate myself to drop off point. I read reviews where people were PISSED that they couldn’t find where to drop off. First off, please pay attention when they’re telling you where to go when returning, ask questions and just calm down. Every city will have their quirkiness to their locations so do your research and just enjoy the rest of your flight! :)

They have a shuttle waiting directly outside of the arrival doors. I was immediate assisted on by the bus driver (he grabbed my bag and loaded it for me) onto he shuttle. 5 min ride and I was at Enterprise. Got in line, checked in, swiped my card and walked outside to pick my car.
It literally took me 10 min to get into my car and drive off.
Upon return it was also very easy to drop my rental off. Signs and employees are there to direct you and get you on your way. Took 15 min to drop the car off, ride the shuttle and be at my gate checking in. Again, the bus driver helped me with my bag and I didn’t even ask. When I got off the shuttle he grabbed it again and took it to the curb for me. He even pulled out the handle! Lol. Made me feel like I was VIP or something. Hahaha.
Only negative was the car wasn’t very clean inside. Had some stains on the backseat and cup holders were nasty. But I’d rent from them again.

Great service, time and time again.
I frequent San Antonio and have been using Enterprise exclusively for the last 8 years. They are always helpful and diligent about getting me processed quickly, both picking up a car and dropping it off.
I’ll continue to use them for my rental car needs, indefinitely.

Enterprise made it smooth & quick, pick up & return, our road trip experience was awesome since we did not encounter any car troubles /​issues that would have delayed us to our planned destination. This trip turned out to be stress free with regards to our transportation.
Blessie

I have been a loyal Enterprise customer for many years and have always been a satisfied customer. This does not count as a bad experience due to customer service more so a negative experience on the fleet of cars itself.
Enterprise should invest in ensuring that all cars are blue tooth capable especially in a market that outlaws texting and talking on a cell phone unless it’s handsfree. Especially for the business traveler. It was a chore trying to find a car that had it due to lack of car choices at that time. Even being upgraded to a small SUV.
Cars should never smell like smoke. If a previous customer turns a car in and smells like smoke in it then it should stay out of circulation until the smell has been removed.
I rented a car two times in less than 7 days and both times I got into a car that smelled like smoke. I got to pick a different car the first time, but the second time I was stuck with one because it had Bluetooth. I was too busy to go back and change cars so I had to deal with it for 7 days.
If I could give 5 stars for service I would, but due to the fleet selection I had to go with 3.

Service was Great but the car was horrible.
Car
–Not Clean
–Smells like weed inside
–Found a lighter
–Found a condom
–Had some poop stains on back seat.
but it was a nice Camry