Enterprise Rent-A-Car

very BAD experience. My company rents frequently but no more. I forgot a CD in the car i dropped off (friday). I called same day, went back to the office Max said the vehicle was in the shop but he would call me. had to call back saturday Max said the shop was closed. i called monday the vehicle had been rented out. later that week talked to a manager Travis. I do not understand how the Vehicle was rented and not checked if this office already knew about the CD??? I think it was a lack of interest in the customer and no urgency was placed on this request. I am very disappointed with the service and will request another rental company next time.

The staff at Enterprise Car Rental at Colonnade Location on IH 10 in San Antonio were great. The were fast, friendly and knowledgeable. I was in and out quickly while picking up my cute little rent car. I was picked up at my home by Enterprise and was able to return rent car to car dealer where I pick up my car after repairs were completed. Could not have been easier. Thanks, Enterprise.

Excellent customer service! Wasn’t a planned rental — my Jeep needed repair so Ancira sent me there (on their dime). Didn’t matter to Enterprise. They were friendly, smiling and got me out of there in under 10 minutes! Return was just as smooth and they had a driver on site to take me back to Jeep! Great service!!!

I received an email about $ 9.99 weekend deals and the timing was perfect. Would be visiting my mom and needed a car. I usually rent at the airport locations to save others the hassle of having to pick me up. This worked out perfectly — mom picked me up and we went directly to the Enterprise location I had chosen, which is close to her house. I was on time, the car was ready and it took less than 10 minutes to go in, sign papers, go out and get the car. Overall very pleased with this location. I returned at another location (San Pedro 78 216) and the woman who helped me there, Bekka, was great. I wish I remembered the name of the young man who helped me at the Colony location. He was outgoing professional kind and efficient! He was from Harlingen, Texas.

Great Service! Went in for a 7 passenger Van that I had reserved, but was told they did not have any available… so they gave a very nice Yukon instead!!! Loved it. The service was quick and painless!!! Great Job.

Thank you Jesus (Jesse) for assisting me with my car rental. It is nice to know Enterprise is there for us not only for leisure but for times where we are in most need. I also, left my parking permit when I returned the car and Jesus (Jesse) was once more there to assist me and it was already after hours. He went above and beyond! You WOW’d me with your customer service! Excellent!

BEWARE OF THE BRIEF INSPECTION!!! They just wait for the next driver to drop the bill when it comes to damages. Don’t let them give you the «inch rule».

Always get a good deal. Cars r clean n run well. My Mom recently left her wallet in the back seat w/​cash, credit cards n gift cards. Norman, who does their detailing turned it into the office. Everything was intact!!! U don’t see THAT anymore! Thank u, Norman!!!

I needed a one-​way/​one-​day rental to Houston. I looked up rates online, and they were competitive with the other rental car companies, and this location was close by. So I made a reservation online, and had a friend drive me to the location and drop me off.
When I arrived, I checked in and told them that I had a reservation. When it came time to sign, they added a $ 75 drop-​off fee. I asked what that was, and the agent said that since I was going to drop off the vehicle outside of the area, they were charging this fee. Nowhere on the online reservation was this fee mentioned. I had recently rented a vehicle 2 weeks before at another company for the exact same one-​way trip, and they didn’t charge this. I asked if this was just an Enterprise policy, or a local thing, and why had the online reservation confirmation not mentioned it. He just shrugged and said that everybody charges this whenever you don’t return the car to the same location. I disagreed, called my friend to come back for me, and went to the other car rental place as before and had a perfectly lovely experience, no $ 75 drop-​off fee included.

So my parents came to spend the holidays with us and, true to my word, I rented a car from Enterprise again. my car only seats 4, so it was a necessary expense, since I am pretty sure my parents didn’t want to spend 11 days locked up in my apartment. I managed to get a great deal online for a weekly rental, and to my surprise, the rate actually went down when I went to pick the car up! We were happy with the car we ended up with (although I will look at a full sized car next time I need something that seats 5). All in all, it was a no stress rental!