Edible Arrangements

The same day delivery promise is a joke. I had to pick it up myself, and from reading the other comments, it appears I made the correct choice… in addition… EA is not worth the price! Ordered the «large» daisy arrangement for my mother for her birthday, and was highly disappointed by the size. If I ordered a large, that’s exactly what I expect to get! This arrangement was so tiny, I thought they had made a mistake and given me a small. Nope! It indeed was the large. For $ 60 I should have received much more. Edible Arrangements is seriously lacking in both quantity and quality. Was my first and definitely my last time ordering from them!

Ordered a $ 45 fruit bouquet online. It was simple enough. They delivered it to my wife around 7pm. Was hoping it got there earlier. But it’s all good. My wife loved it and the fruit was fresh and bouquet looked great.

Where to begin… Do not order from this store. You will be wasting your time and money. I placed an order on Wednesday May 6 to be delivered Sunday May 10 (Mother’s Day) with the stipulation being that since it is a busy day, orders may be delivered as late as 9 pm (understandable). Well my mother and I waited for the $ 50 strawberries I ordered, but they never came. In fact, they still haven’t arrived. Calls made on Sunday went straight to a «call us back during store hours» automated message. Calls on Monday went to the same message (even when calling during store hours). Same thing Tuesday until about 11 am when I was finally able to leave a message. So far I’ve left 4 messages, without any response. Edible Arrangements customer service can not help because they can’t get in contact with the store. They said they left a message for the Manager and I would be hearing from the manager in 48 hours. It’s been over 48 hours and they still have my $ 50. Please, do not order from this store.

Worst experience ever. Placed an order two weeks early to have it delivered May 9 to my 93 year old grandmother. May 10 I called and was told a couple of different stories and that it would be delivered the next day May 11. Big surprise it wasn’t delivered then and the store had their phones off all day so I couldn’t reach anyone. I called customer service and they couldn’t reach the store either. Unbelievable. It still hasn’t been delivered! Never. Again.

UPDATED** I was told that the delivery would be made today (next day) between 9 – 11. No delivery. Called at 11:30am, no answer, called at 11:45am and left a message with no call back. 3:45pm, no delivery and still no answer at the store. Called customer service and they said they will forward my feedback to the store manager. This is ridiculous.
I ordered a dozen chocolate covered strawberries to be delivered on mother’s day for my mother. At 5:30 there was still no delivery so I called the store to see how late they would be delivering (their website said open mother’s day until 7pm). She said they were already done with their mother’s day deliveries, and asked for my name to look up my order. After being on hold for 10 minutes, she came back to tell me that I was on her list to call, because they were closed today and weren’t making deliveries and asked if I wanted a refund or have it delivered tomorrow. Odd, since she just said they were done with their deliveries for the day, so how could they suddenly be closed and not delivering. I asked for the next day delivery since this was all I got my mother for mother’s day. I had placed the order 2 weeks prior, giving me this information the day of when I had to call and ask for it, is completely poor customer service.

I went in to order the princess bouquet for our daughters birthday, only to be refused service because her birthday is «too close to Valentine’s Day» and there is nothing they can do. This is a bit ridiculous considering people do have birthdays on and around holidays.

After reviewing my issue, the manager from the store, Monique, called and personally apologized for the issue. She took full responsibility for the driver and the experience and wanted to make the experience better. She is sending a small order to my mother to make up for the miscommunication. My mother did enjoy the chocolate covered fruit the first time so this is a very acceptable arrangement for me. It’s nice to know that the manager was concerned over this and sought to remedy the situation. I give them credit for that and would try them again for the next time I send something to my family in San Antonio.

I ordered an arrangement to be sent out as a Birthday Gift for a friend on New Years Eve. I asked if it could be delivered that day and was assured it would be. I asked for an arrangement for around $ 50.00 and in speaking with the young lady at the store agreed on an arrangement.
She told that the delivery address was not in their approved delivery area so they would transfer the order to another store and it will be delivered that day. The arrangement was sent to the Forum Store for delivery. The arrangement was NOT delivered on that day and wasn’t delivered until 01/​02/​2015 missing my Friends birthday.
When I checked my account I was shocked to see a charge of over $ 70.00. I called back to the Stone Oak store and asked what the other charges are, I was told sales tax and a delivery charge. I understand the tax but a $ 14.00 delivery charge that wasn’t even delivered on the day it was supposed to be delivered.
I called on Friday 0÷02÷2015 and was told they would call me back that day, they had to get the order transferred back to that store so they could look at it. Needless to say I never received a call back from them. I called again today 01/​06/​2015 and spoke to a «Manager» and she told me that it wasn’t their fault for the delivery not being made on the correct day and I needed to call the Forum store. She offered me an in store
credit at a business that I wouldn’t do business with again because of their attitudes.
Not only was she rude and abrupt when I tried to explain that I placed the order with her store not the Forum store she dismissed me as insignificant.
Watch out for hidden charges and very unprofessional attitudes if you want to deal with this store!

I received ‘Cupid’s Berry Surprise,’ which was supposed to come with a bear and 10 balloons (3 additional bunches + the included 1). I received a watery mess that looked nothing like the picture, 8 balloons and no bear.
There was so much water on my bouquet that it dripped across my floor as I carried it in, and by the time the water evaporated away it had turned the chocolate dipped items into chalky, unappealing things. I would venture to guess part of the reason is because my bouquets were delivered using a NORMAL COMPACT CAR and not from a refrigerated van as advertised on the website.
It would have been nice to have received a checklist or receipt of what I should’ve gotten from the delivery person so I wouldn’t have made my boyfriend feel badly that I didn’t get what he had expected. It’s not like he could call from Afghanistan just for this.
As soon as I realized my order was wrong I tried to call the store to have it fixed. It was valentine’s day morning, but even so, it took me 12 calls in a row to get someone on the line. We went through the list of things I was supposed to receive, and yes, I was owed a bear. I’d get it in the evening. We get off the line and I look at my balloons. 3 bunches and 1? So there should be ten (1 bunch = 3 balloons). I have 8. I call back to get my balloons fixed, and I am placed on hold then hung up on. I call back and speak to a 3^rd person. I am told I’ll get my balloons, bear, and a replacement bouquet in the evening.
I will say that, yes, I did get my bouquet, bear and balloons. And the bouquet was much nicer. That is, not sopping wet. So at least there’s that.
Comparing the bouquet I received to the pictures online, I can’t even call them the same thing. Online pictures show baskets quite *packed* with fruit, such that you can’t even see between them. That is NOT what you receive. You receive a basket, with perhaps HALF the fruit advertised, with leafy KALE used to hide the thing they stab the fruit sticks into. The fruit pieces are very spaced out.
This is my first time having anything to do with edible arrangements and it initially made a seriously unpleasant valentine, but at least they fixed it for me in the end.
I posted a picture of what was advertised on their website, and a picture of the bouquet I first received after letting most of the water evaporate off. Seeing them side by side is probably better than a written review. The replacement bouquet was a bit better, but still full of kale.
Finally, let’s say hypothetically the balloon is $ 5 and the bear is $ 5. Ask yourself if the bouquet and service I received looks worth $ 70 to you, then decide if you want to order from this edible arrangements.