Dusty’s & Amie’s Flowers

I will never order from here again. I ordered flowers for my mom’s birthday and was so embarrassed by what was delivered! The picture of the arrangement on the website was beautiful and full. I was excited for her to get it and show it off at work (where it was to be delivered.) I got into town from Houston on Friday and saw the sad arrangement that I am sure was a disappointment to my mom. I paid $ 60 for what I thought was going to be a REGULAR SIZED arrangement of flowers. Instead, the bouquet was made with all MINI flowers. I am not kidding. The roses were mini roses, the tulips were baby-​sized, even the vase was half the height of a normal vase! I couldn’t believe it. I am truly embarrassed that I sent this, especially to my mom’s work. Save yourself, and your money, and buy elsewhere.

Had a very bad experience. I ordered flowers on Mother’s Day to be delivered same day, HOURS later, they call and tell me that there is going to be an additional $ 10 delivery charge, ON TOP of the $ 13+ I had already paid for delivery and handling. The delivery was to Borne, BUT, NO WHERE on the website does it say there will be an additional charge added AFTER you already submitted payment. I am not happy with the service I got and do not recommend using them for your flower needs. There are plenty of other flower shops in San Antonio.

I ordered flowers for my mother for Mother’s Day through FTD and this was the local vendor selected. My mom was pleased that I sent flowers and, as we all do now, she posted a picture on social media and tagged me. While she was happy about «the thought that counts,» I was EMBARRASSED by the dismal bouquet. FTD has options to increase fullness of the bouquet, with pictures of what each grade should look like and a full description of what the bouquet should have. This one should have had my mom’s favorite, lilies, which was the reason I selected the arrangement. The arrangement she received had only 3 roses and a few filler flowers like gillyflowers, but was mostly greens. I was so disappointed, I called and of course they were unable to accommodate delivering the correct flowers on Mother’s Day, and they insisted that FTD gave them a second option which is what they delivered. COMPLETE LIE!!! Why would FTD tell them, «just don’t include lilies if you want»? So, I tried to have them deliver to her work instead but they were not accommodating to that. At that point I told her to just forget it and I would be complaining to FTD. This evening my mother called me to let me know someone called her to very rudely explain they tried to deliver a replacement to her house at 12:30PM after I told them she would be at work.
AWFUL FLOWERS. AWFUL CUSTOMER SERVICE!

I ordered two arrangements for hostess gifts and had them delivered to my hotel, so that I could hand deliver them myself. I was visiting from out of state. When they arrived, I was shocked to see that the orange and green bow that was in the picture, was now a silk looking «ladies stocking» wrapped around the vase twice and a knot… no bow. The flowers were dying and not fresh. They were called and they came back and picked them up… I’m still trying to get my money back for the two arrangements.

These are the worst flowers I have scene! I had submitted an order through Ftd flowers online to be sent to my mother on Mother’s Day, I understand that the flowers are not going to look like they do online but at least be similar or close to what you order. this wasn’t the case! nothing close to it at all! so upset! If I could give this zero stars i would.

I received a fruit basket from Dusty’s Flowers. The basket contained old brown spotted bananas, old shriveled grapes and a rotten pear! When I called to complain the owner promised she personally would pick out the fruit and replace the basket. The basket arrived and the driver was very courteous. I gave him the original basket. The replacement basket had old bananas, old wrinkled oranges, and no pineapple! The basket was smaller than the original basket and had apples and oranges. 1 kiwi and 1 old nectarine. Very cheap fruit. No grapes, no pears, just apples and oranges. My friend ordered this basket from an online source. She should receive her money back. This was pathetic !! Buyer beware!

I ordered flowers for my girlfriend from here that were $ 90. The arrangement that was delivered was atrocious. It was NOT what I paid for. I called to inquire if there was a mix up and the customer service was so rude. Instead of accommodating the problem immediately I had to call and speak to multiple people and just seemed to get excuses. I already paid for and this was their solution to fix it. After arguing with multiple people and NOTHING was resolved, I received a call back saying I can come in and look at an arrangement they have already made and I was offered to go in and choose one to my liking for the same price value of the one I paid for. The arrangement I received is no where near what I wanted nor paid for. And to make it even better, they are coming back to pick up the arrangement they delivered. They claim the mishap was because they were out of the vase that I ordered, and they took it upon themselves to choose another with completely different flowers. Never again, Dusty’s.

This place is awesome! I received a flower delivery from my sweetie yesterday. The flowers were from here and not only is the arrangement wonderful. .the flower choice and quality is top of the line. The delivery person was pleasant professional and well spoken. We highly recommend this shop & will do business solely here from now on!

This floral shop is terrible. I used them for 15 years, off and on, and this time was bad. I ordered flowers for my mom’s birthday on 3÷23÷2014. They PROMISED me they would deliver on 3÷23÷2014 — Sunday HER BIRTHDAY. My Mom got the flowers on Monday, LATE, and on top of that, they used old information and put on the card my EX-HUSBAND’S name (instead of mine). We’ve been divorced 5 years, my Mom was confused and is sending me the card as proof. How could they be so bad or confused or unorganized or stupid?
Maybe Dusty’s Florist has turned into an online operation instead of a neighborhood shop. Will NEVER use again.
Stupid losers. Will use ProFlowers from now on.

After the nightmare of dealing with Teleflora this past Valentine’s day, Dusty’s came along and screwed things up as well. After another local florist apparently rejected the Teleflora order (without my knowledge), the order was sent to Dusty’s on the 15^th, which they delivered that day. However, according to the picture my girlfriend took, the arrangement was a pitiful version of what I actually ordered, missing flowers and filled out with greenery. After not being able to get ahold of Dusty’s at all on the 15^th (busy signal), I managed to get a real person on the phone at 3pm on the 16^th. I told the woman the problem with my order. After looking it up, she asked me how much I paid for the arrangement. After I told her, she told me that Teleflora sent her a different amount, not enough to cover the cost of the arrangement and delivery. So they simply filled up the arrangement to the amount they were paid. I asked how that was my problem, since I paid the correct amount along with a delivery fee and ordered a specific arrangement… why wouldn’t they, I dunno, NOT screw over their customer like that? She kept insisting that in the future I should order from a local florist instead of Teleflora, blah blah blah, and that they are given a certain amount of money to deal with. I asked how they could in good faith deliver such a sub-​standard product without at the very least contacting me, and she answered that she didn’t know me from Adam and had no way of contacting me, etc., and that I should contact Teleflora DESPITE the fact that Dusty’s has their name all over the delivery. Poor service, poor attitude. The way to drive people back to local florists is to offer superior service, not to pass the buck and pretend a crappy product on their end is the result of a giant corporation.

I called from out of state on a Saturday afternoon. The shop was closed, but I was helped by a very professional answering service. My flowers were delivered, pretty much as I’d specified, the very next day! I can’t say that it was the best value ever, but customer service, and delivery on a Sunday can’t be beat!