Cycle Logic Bike Shop

Allen is very passionate about bikes and will always tell you the truth. He worked very hard to help us find the perfect tandem. It ended up to be more than we wanted to spend so we bought online and had him assemble it so we knew it was done correctly. Top quality products in the store; we buy all of our supplies here.

I don’t usually take my bike in for tune ups, however mine had quite a few problems and needed some professional attention. Now I must say that this was not cheap, and did take a little longer than expected but man, my bike is like brand new. They fixed everything and some serious problems that I knew of but blew off for some time. My bike rode like a champ yesterday. Thanks Cycle Logic. I’ll be back.

We were looking for a couple of bikes for our two young children (age 2 and 3) and Cycle Logic came up as a dealer for a couple of the brands I was looking for. This was our first stop. I am very bicycle savvy and have done most of my own wrenching and building of bikes for the past 10 years.
The first impression of Cycle Logic is that is in a strip center that is not exactly fancy, but not run down. There is a line of used bikes out front, which is nice. I like bike shops that will deal in used bikes as well as new. I like the idea of a shop that allows trade ins and many of the more corporate shops, i.e. those that deal in Cannondale, Specialized or Trek, don’t do that any more.
The shop is extremely small and poorly laid out with bikes basically piled in the store. There are bikes leaning against almost every surface and they are stacked so tight in rows that is very difficult to get a bike out to look at it. A real turnoff was that we were basically ignored when we came in and when asked what we were looking for about five minutes after we came in the staff member just pointed and said, «over there» and he warned us that «these weren’t department store bikes that we were looking at». As I said before, I know bikes. That is why we were shopping at a bike store and not Target. Don’t condescend to me before I’ve had a chance to even look at a bike.
So, without help, I slogged through trying to untangle a couple of their 12 and 16 inch bikes from the pile without knocking everything in the store over and attempted to fit my oldest son on one of the bikes. There was a very small area where there was free space on the floor so I plopped him on the bike and pushed him through a couple of revolutions of the pedals to see if it would work for him.
At this point one of the workers (the owner, I think) came over and very sternly said, «Sir, he can’t ride the bike in the store. It’s not safe.» I replied, very calmly, that he wasn’t riding the bike in the store, I had my hands on the grips with him and that I was simply trying to determine whether or not he would fit on the bike. She rudely replied, «Sir, please take him off the bike. We do test rides for this.»
Okay…I understand about safety. But if you’re that concerned about safety you should make your store cleaner and not pile bikes and bike parts on every available surface. Also, if you are concerned about safety, particularly when clientele come in with small children, you should take charge of the situation and be proactive in attempting to show them the bikes and provide good customer service. If a situation arises that you are not comfortable with, you should turn it into a positive instead of alienating the customer. A good example might have been to say, «hey, that bike looks like it fits your son perfectly. Let me check the air on the tires and let’s take it outside so he can give it a shot.»
Maybe I’m just being touchy about the situation, but I went to two other bike stores that same day and at each store I was immediately greeted by a staff member who walked us through the bikes that they had and had no trouble with my son sitting on the bike in their store. So Cycle Logic lost a $ 500 sale (and probable future sales) by being rude. As it stands, I can’t recommend Cycle Logic when there are so many other helpful and friendly bike stores in San Antonio.

I went to Cycle Logic on 7÷6÷2012 because I wanted to get into road cycling, but had no idea where to start. I did the usual research online prior to going into the store to have some background on what I was looking for. As soon as I walked in the store, Alan greeted me and started assisting me. Seeing as this would be my first road bike, I doused him with millions of questions, with each of them answered with truthful, honest opinions on what he thought would work best for me. I asked him questions ranging from what equipment I need from the onset, what frame I need, to the best places to ride in San Antonio. He helped me find suitable bikes for my frame size, which I went out and test drove in their parking lot. I chose what gear I wanted, with his advice, and he gave me pointers on how to use them and what to expect. I never felt pressured to buy certain gear nor did I ever feel like they were watching my every move as I walked through the shop. Joey was also very helpful in setting my bike up with final touches such as pedals and shoe clips. He also answered a couple of my questions with honest answers. At the end of it all, after spending several hours at the shop, Alan showed me how to break the bike down, and assisted me in fitting all my gear, bike included, in my rather small car. With their input and advice, I am 100% satisfied with my purchase and look forward to putting many miles on this bike. I felt like a customer when I first walked in, but felt like I had made some friends when I walked out. They didn’t just try to pawn the most expensive equipment on another customer. I definitely recommend this place to others and I will be back.

Little disappointed, looks like a very promising LBS, but execution just wasn’t there.
I’ll be first to admit that I came in because of the groupon, and really only to utilize the savings; I already have an LBS and love it. I entered and it definitely looks and feels like one, with bikes and bike paraphernalia everywhere. The front desk girl was new, but friendly. Could quickly spot out the alpha male (Allen? I forget) who was running around, working with the regulars. From there, I was somewhat free to roam around as I pleased.
I say somewhat because apparently this store has been subject to some theft lately and I was fairly well reminded that I was being watched. Tried some items on and was quickly reminded that there were cameras (with sound and video!). Signs also constantly remind not to steal or that you’re being watched. Verbally, I must have been reminded three or four times. Excessive.
One other qualm was that my item was on sale and they have very distinct print at the register that the groupon was NOT FOR SALE ITEMS, which I’m ok with, but I’m not comfortable with the feeling my price was inflated. Sale price was 55 dollars, noted by a sticker. The sticker was over a tag price of 69 dollars. I paid 96 dollars. Damn. Ninety bucks for what I bought is definitely not a bad price, but feeling of getting taken advantage of, not.
Made sure to remind me no refunds, no hanger, no complaints of any kind excepted. Obviously the poor guy has had some run ins with less than savory characters, but it’s not pleasant to be treated like a criminal at the door. Good bike shop gone paranoid.
I’ll probably try it again, but won’t make the trip there.

BEST BIKE SHOP IN SAN ANTONIO!!! Went in yesterday to purchase a new bike, I had bought my first entry level road bike a few years ago from Performance and was looking to upgrade. Walking into the shop I was a little unsure, there were bikes EVERYWHERE and it looked a little chaotic. I spoke with Katherine and let her know my goals, what I was looking for, and (most importantly) my budget. She showed me a couple of prospectives, had me sign a waiver, and then I got to test ride. I told her I was not interested in a brand, just a good bike that handled well. I ended up falling in love with a KHS Flite 750, carbon alloy bike with 105s. A quick google search on the bike (with excellent reviews) and I was sold. Joey went right to work getting it set up for me, they swapped out the cassete to the gear ratio I wanted and changed the handlebars for me. I spent about 3 hours in the store hanging out while waiting for my bike talking with Allen and Katherine. Everyone there was incredibly nice and I felt very welcome there. I will definitely be going back to this store– i love being able to support a local bike shop versus a mega store. Apparently they also specialize in mountain bikes and have a large selection of kid’s bikes and consignment bikes. If you are looking for a bike, this is THE place to go!
Quick side note: they only take cash and charge, no checks

i went to cycle logic looking to get in road biking. The staff were very friendly and directed me to a couple of choices to think about. no pressure no fuse, he said come back another day and take a few out for a test ride before you make your final choice. Hit a few other bike shops with varying levels of service but none as good as cycle logic… oh still saving dollars to buy the right bike but customer service at Cycle logic is outstanding and i will be buying from them.

I went to Cycle Logic first to find a good bike to go on trails and to assist me in my commute. I looked at their great selection and asked a lot of questions. The staff there treated me like family and helped me find the right bike. Just to be safe, though, I went to a few other locations, just to be sure. I was mostly ignored at the other places and did not see much of a selection. I went back to Cycle Logic assured that I would receive great service, and after a year with my bike, I couldn’t be happier. Thanks guys!

I should point out that I’m not a biking nerd. Many biking nerds are all over this place, according to other reviews I’ve seen.
I stopped in with my brother for a chain for his BMX bike. Thankfully, I’d done some research into the size that was needed because the woman here didn’t know. She did guide us swiftly about the store, though, and was exceptionally nice. I’d love to spend some time wandering around here, but I have a feeling people would be very attentive which drives me nuts.
When he can get his brakes done, we’ll head back.