CPS Energy

We thought thier was a power outage earlier until we saw the electricity guy outside then we realized we forgot to pay this months light. My husband paid it around 11: 00 am. It’s now 4:55. For a family of 5 and in the cold I couldn’t imagine how some people actually live like this everyday with no electricity. Hopefully they come soon.

I’m not saying that CPS Energy is a good company but my short time with the company went fairly well. I moved to San Antonio in March 2015 and was with CPS for about 8 months. My monthly bill has always been consistent except for one month. I guess they realized the mistake and they fixed it on their own. For a one bedroom apartment, my monthly charges were about $ 35-​$ 45. Can’t complain there. I swam with the sharks before. I’m giving them a 4 because it took me almost 2 weeks to actually get someone on the phone in order to disconnect my service.

So sick of this company! Every time I have an issue I have to go out of my way to go to the actual building. It’s 2015 and there is no way to reach them on the phone. If you email them they email
You back the next day. Bills are outraged no matter what we do. And I paid my bill Sat. And now they’re threatening disconnection. Obviously a mistake so I have to go down there tomorrow. A HUGE inconvenience. They get away with this because there is no competition and they can do whatever they want. It’s very unfair to us. Really the WORST company I have ever dealt with ever.

CPS Energy rivals Comcast as the worst company known to man. I have been attempting to get a customer service agent on the phone for three months and have thus far been unsuccessful. The fact that my lights are on right now is the only evidence I have that this company even exists. I am never able to log in to their website, I can never get someone on the phone to help me, I can never get the phone system to allow me to pay my bill, and the list goes on. Good riddance CPS!

CPS energy is a dishonest, awful company.

Been in SA for over 5 years now and have lived in about 5 different cities across the country… and Canada too… have NEVER had such crappy service from a utility in my life. Most of the issue is plain old lack of customer service. Ok, i’ll say this better: any customer contact. I can NEVER reach them directly. This has been like this for over 2 years now. I would NOT do business with this company by choice and i cannot believe there’s no way to demand a change. CITY OF SA and LEADERS– PLEASE WAKE UP. We cannot be world-​class with this kind of crappy, careless attitude for customer service.

I don’t know where to start. Their code on their online pay service is buggy. Sometimes it will let me log in, other times it won’t. Sometimes it will let me pay by check but most of the time it won’t. The app will have several unknown errors in trying to log me in. How is this a more convenient way of paying? Paying by phone is completely awful. If you’re trying to reach customer service by phone, good luck. You don’t get to wait on the line for a customer service rep. You actually have to wait for them to call you back. Why? And my last payment got rejected but I wasn’t given a reason as to why that is even though I had enough money in my account. Yeah, okay.

Not happy with CPS Energy right now. We have been with their Peak Energy program since 2009. Their thermostat has failed, and they don’t have someone who does repairs or replacement. All they have are installers, and we have been put in line with others wanting new ones. Our AC won’t work without the thermostat. WE HAVE TO WAIT UNTIL AUGUST 12!!! Shame on you, CPS.

I haven’t had my energy turned on at all for last month and just got billed 68 dollars. I moved to a different state and have been paying out my lease. This is 8 dollars more than a month I actually lived in my apartment. I think someone is making up numbers and not actually reading the meters. This is complete bullshit

This place has the worst customer service out of any place I’ve been too. They just don’t care about the customer. I’ll find another electric company

Why do we have a monopoly on electricity? Shouldn’t there be some competition? Our electricity here in San Antonio comes from coal. Lots of it. They’re working on solar and wind energy, but they’re not there yet.
We don’t have a competitor to come and challenge them on rates. I don’t really know how our rates stack up against others. I think it’s cheaper here than some other Texas cities.
The customer service here is pretty low quality. I’ve had to deal with them a few times, and each time it was not a good experience. Long wait times abound if you go down to the building on San Pedro. You’d think that most of this stuff was online, but it’s not.

Easy and not time-​consuming. Arrived at this location at about 6:20 PM was helped immediately (no line to wait in). Very pleasant and helpful staff. I’m impressed!

If I’m here, it’s not good either reason. It’s going to be waiting and waiting and more waiting, sitting next to ugly smelly people I shouldn’t know exist.
The tellers are working super slow and don’t care about your issues or willing to help. Talk about employees only doing the bear medal, the tellers are not good workers or happy at their jobs.

There is no customer service. This is so similar to DMV. Waiting for an hour to do something (average bills) that should be able to be done online.

Worst service I have ever received from a utility company — can’t reach them as there’s a busy signal any time you try calling (and I tried on different days of the week and at different times), my online registration won’t work so I can’t sign up to receive bills electronically, and they never sent me my bill in the mail — Just got an automated call now telling me this would be my last warning to pay or they would cut off my services tomorrow (although I haven’t received one warning and have actively tried to reach out to them for weeks). Finally was able to call in and have someone answer today, but after over an hour of hold just as I was telling the employee my issue, the line disconnected on her end. Super pissed off and frustrated… if you have a choice in companies, I strongly recommend going to a different one!

I truly wish CPS had competition here. They need it because sometimes I feel as though I’m either getting nickle-​and-​dimed to death or they just charge outrageous prices just to charge it. I remember back in the day when I was struggling a bit, they weren’t all that great at offering anyone any kind of relief. Thank goodness I’m way past that point in my life but my point remains that they do need competition. And my lack of faith in CPS is also reinforced by the fact that CPS complained about being tight on money; however, spent thousands of dollars on big parties and expensive restaurants. The tab for four years was reported on
at a whopping $ 162,000. I just don’t appreciate the perception it creates — especially when they’re the sole company that provides power to our city.
The reps at the main office have always been courteous though, I do have to at least say that.

5 stars for a Utility Company location? Yep.
This is a customer service location of CPS. Unlike other locations this one is clean and up-​to-​date with current technology. The people working here have the resources to get you in and out with little delay.
Walk in, take a number and wait your turn. My last visit was on a weekday early afternoon and there was no one else in line so I was able to take the number and walk right up to the counter. Note to self: always do that. Anyway, the man working was super helpful. He got my new service connected in their system and I was in and out in less than 5 minutes. And by the time I got back to my apartment 30 minutes later, I had power! Incredible speed.
Thank you, CPS for being so helpful and making sure I have light and a/​c in my new house!