CHRISTUS Santa Rosa Emergency Center – Alon

My husband hurt his shoulder, probably a rotator cuff tear. Why I thought it would be a good idea to get an xray and doctor’s opinion, I don’t know. He was in alot of pain and felt popping sensations before the pain, so we both panicked. We went to Christus SR ER but after the $ 900 bill and a nurse, Mayra, making a cold comment about «This being an EMERGENCY room», we knew we had made a mistake. The receptionist came to us before we left and requested we pay the bill. Usually this would go through the insurance first but we complied and paid the bill in full. If you don’t have the qualifying emergency symptoms I would suggest you go somewhere else. We sure will from now on.

It seems almost biased to write a review since my husband works here. But I have been here twice as a patient and have received excellent care from the staff. Maybe it’s because I have an ‘in’. Ha, ha.
The first time was because we thought my foot might be broke. It wasn’t, just severely strained.
The second time I smashed my little finger into my chairs armrest at work. It looked like a little accordion. This malady is called ‘mallet finger’. I was in a splint for about two months. It’s now a little crooked, but it works. Ended up as workman’s comp.
Like I said each doctor and nurses took great care with me, explaining everything. The husband was not involved in my treatment. Whew!
The facility is very modern and the interior is very pretty. It is a full service emergency room. You are charged emergency room prices, so be aware of that. This is not a clinic.

”I Called to see how long the wait would be as have a 10 mos old daughter with a 103 fever and both the clerk and nurse said it was against policy to tell how busy they were. I said can you just give an estimate so I can judge where I need to take her for fastest relief? they had no sympathy for the situation which was shocking. Could have been an off night but health care workers need to remember there are lives on the other end of the phone. We went to another urgent pediatric care and they were great, told us there was not a long line…

I was here just a few hours ago with my fiancé who had to get an abscess lanced. We definitely weren’t excited about it or the cost since he doesn’t have insurance. We were in a room within 5 minutes of completing paperwork, and the doctor was in there not long afterward. In total we spent about an hour waiting. Which is fantastic if you’ve ever had to spend time in any other emergency room!
After the doctor took care of my fiancé, the nurse came in and explained the prescriptions thoroughly and then gave us the information of 4 cheap clinics for patients without insurance. She also sent us home with supplies to take care of the wound!
The best was the cost. We thought it would be upwards of $ 2500, but we paid just $ 200. The doctor does bill separately, and they said it could take up to 6 weeks, but we are already getting out so much cheaper than expected and that’s something we can save up for.
Honestly the best experience I’ve ever had with an emergency room, and I’m so glad it’s just around the corner from our house.

This is a second visit. The first was in October 2013. My 6 yr old daughter had tripped and fell into a BBQ pit at a park across the street from here. Waited 45 minutes for the Dr. To finish his lunch before seeing my daughter who went untreated until i pulled him away from his sandwich to at least start some pain relief treatment on her.
Next visit is right now. My husband came in for non stop vomiting. The Dr came pretty quickly to see my husband. He ordered an IV. It took the nurse 45 minutes to bring it. My husband had vomited 40 ounces by the time the nurse brought it. Also I noticed that once she got the butterfly IV needle in his arm, she cleaned up all the wrappers and gauze first which took a couple of minutes then at the very end connected the IV last. Hello! Next time clean the mess up after the patient gets the treatment started. When that IV ran out I quietly walked up to the nurse’s station where I found our nurse on the phone talking to a friend i assume complaining about a man. When she noticed me she began to talk really loud about someones vital signs. Really? Come on! It was so obvious. The doctor quickly ordered another IV and this time it only took 15 minutes for her to bring it. He’s doing better now. This ER is across the street from my neighborhood so it is very convenient and they put u in a room right away but make wait unnecessarily in my opinion. I must say if you choose to come here you must be on top of them to get the attention you deserve as a paying patient so be prepared!!!

I was just there awhile ago… My ears have been bothering me and I wanted to get seen before it became worst. I agree with the reviews they are fast and won’t keep you unless they have to. It’s clean and new.
However, I was very offended in the way I was treated. Just because I was there a few days ago because my lower back and hip was hurting they decided to question me why I was there again around the same time (4−6am). I told them my ears hurt and they said next time I shouldn’t go there, for me to go to a doctors office instead. They kept telling me of how I’d be billed which I understood how that works. I understood that but I told them I was new in the area and my husband works at 7am and we have a 3year old which I have to carry down stairs and up, the weather hasn’t been so great and the last thing I need is him getting sick. So I rather go before he goes to work so he’d watch our son. They still were questioning me if I was being hurt at home? I looked at them like «do I look beat up to you»?! I wasted my time there being interrogated than what I was there for. Basically, I was very uncomfortable there and I’ll never feel welcomed there any longer! I rather drive elsewhere where I’d be treated with more respect other that I’m some weirdo seeking medical attention early mornings just because I have nothing else better to do. Really? Like I rather not be asleep.
P. S. It was wet and cold.

While it seems sort of sad to say that I’ve been here four times in the last six months, but on a somewhat happier note — they’ve all been rather spectacular visits. The people there are what make this place — and they are fantastic. Each time, I have been taken back within 5 minutes of walking through the door. I have received top notch care and have always received follow up calls to make sure things were better or getting better.
The facility is clean — always a plus in my books.
I will say that if you need an ultrasound, you may wait depending on when you go in… on at least two occasions, I know I waited for a U/​S tech to arrive to do the sono.

One word, Fantastic. This is how an emergency room experience should be. This is a brand new «Emergency Center» in the Alon shopping center. They are a fully equipped Emergency Room but mainly deal with urgent care issues. I’ve been here twice and both times the experience was great. The staff cares very much about the well being and comfort level of their patients. Dr. Guha is a great ER doc. He has very professional bedside manner, is patient and listens to everything you have say, and explains everything related to your treatment and recovery very well. The rest of the supporting staff there is great too. They are all very friendly people who you can immediately tell love their jobs. The only downside to going here is the cost, it’s billed as an Emergency Room visit to your insurance, and not an Urgent Care visit.

I have never had such an amazing experience in a medical clinic. A freestanding emergency center, Christus Santa Rosa at Alon Town Centre, has some of the friendliest and most caring administrative and medical staff I’ve ever met. They were attentive and took care of me quickly without rushing us or pushing us out the door. They even called the next day to make sure I was feeling better. The facility is beautiful and incredibly immaculate. Should you find yourself in need of medical attention, I highly recommend this location.