Carl’s Jr

again today I went thru drive up… and the same gal was working the window… SHOUT OUT TO CHICKY Tammy !! shes so nice and very fun to order from… she is great with getting our orders right !! I just have sausage sand. and it was good but service with a smile is so much nicer then I been running into. so thankyou lady for making morning drive a little nicer !!!

Does management have a clue!!! This is my first review on Unilocal,I always thought I would be reviewing some restaurant that I really enjoyed. But I had to complaint. First of all I’d like to say I have never gone out to eat and felt that physical harm might come to me by employees… Or shall I say one of the employee’s friend who was hanging around after closing time. Heck, LOL I’m just going out to eat.
BTW, I’ve notice that this particular Carl’s Jr. has only gotten one star since 2014 and even before that not a very high rating.
It’s a Saturday night and the crew that’s on shift is little rambunctious, no big deal it’s a fast food joint and it Saturday night and most of the people working there are young and probably want to get the heck out of there.
Took the old man to grab a burger he’s an 83 years old vet and walks with two canes. We ordered a couple combos about 20 minutes before closing time. I finished mine before my dad did when one of the employees said, we had to leave by 10 PM… for security reasons… right! LOL,… OK, I very politely told her my dad is a slow eater and as soon as he finishes we’ll leave… She said we have to be out by 10 PM that’s company policy… She asked me if we needed to go cups, not in a helpful way, but a hurry and get out way… I stated I’ve never been to a restaurant where you come in shortly closing time and have been forced to leave at closing time. That’s when her boyfriend (I think) who was in the restaurant after closing time and in no uncertain terms told us we had to leave by 10 PM… I was like who are you do you even work here??? Are you a representative of Carl’s Jr.?. no and no … I asked for the managers number, She pointed to the door… The boyfriend literally came over and sat next at our table telling us we better leave… My dad was all upset and just wanted to leave… It takes him about five minutes just to walk out the restaurant with two canes.
We were out the door according to my iPhone by 10:08 PM. I called the next business day to make my complaint. I called about 4:30 PM and was on the phone with their customer service complaint department for about 30 minutes… I figure by the time the complaint was taken down and passed on would’ve been about 30 minutes. So, about an hour and a half later I get a phone call on my cell phone asking who I am and then I’m hung up on… coincidence-​NOT… Needless to say I called the complaint department again… According to the person I talked to the said they passed on my complaint to both corporate and to that particular restaurant. Can you say stalking your customers!!! Weird!!!
I’m only speculating but I think it is the manager or one of staff who received the complaint attempted tried to contact me… like are you for real … seriously… contacting customers on their home phone as a veiled threat. When I call back the complaint dept I asked to speak to the regional manager… I was assured they would be contacting me as I want to know what their policy was. I got no phone call from any management just a general corparate email stating sorry for your inconvenience yada yada yada… heres some coupons.
Not sure that they really understand and get it, as a customer I was threatened just because we weren’t out the door by 10 PM… suggestion for your new slogan «order a combo and get free butt kicked too».
Anyways, I guess I won’t be going to this particular Carl thug Jr’s. as I can’t say anyone should feel safe. Not because it’s a seedy area or anything like that … But because the staff makes you wonder if they’er gonna spite on your food if you piss them off just for asking for extra ketchup or just give you that combo and a free butt kick special. I guess Carl’s Jr’s upper management just doesn’t get it. This place is going to need to do a major shake up to turn things arounds. Sad… suggestion to the owners/​upper management, clean house. To the rest of y’all… Take the extra drive to Whataburger. Seriously folks, read all the reviews in the past year and a half at this place.

Dammit Carl’s!
Now that I have your attention.
This is the worst Carl’s Jr ever. I mean, how hard is it to take a good order, or follow directions to building a burger!
This is it. I won’t be returning to this location again.
The bun is rock hard. Again.
The burger is so dry, I can break it in half. Literally break in half. Again.
The onion rings are rock hard. Again.
The fries are not cooked all the way.
What is it with this location! Food is awful! Service is awful.
I really wish they would just shut this location down.
First order was a #9 Six dollar western.
Which by the way cost 11 $ now! Geez!
I received a… Well I’m not sure, it was like a famous star on a «fresh» baked bun??? I think…
Got home, open food. Wrong order! (mind you I was the only person in the drive thru)
Went back, reorder my number 9 six dollar burger. And what did I get? A #3 western. Regular sandwich, I’m not going back again.
This is just stupid now. Avoid at all cost! Not even worth it. Just keep driving please!

Seriously…
1)How many times are you going to screw up my order before I stop coming back?
2) why haven’t you fired the rude jackasses?
3) why do you allow your employees to back talk the shift leader in front of the customers?
4) is the shift leader the only one paying attention to when customers walk in?
Only reason I came by today is because the jackinthebox had a fire.

Worst service ever. Bad staff and terrible attitudes.
Rude and the place was dirty.

This has to be the worst Carl’s Jr. If it’s not I am sad for the company. While their food is tolerable the service is deplorable. My order is frequently wrong. «All I asked for was a Super Star with no cheese!». The employees are consistently rude and ignore customers (me). The only reason I continue to patronize this location is it is difficult to find a double beef burger, protein style.
What a coincidence: as I write this I am sitting in the drive-​thru. It has been ~4 minutes and no one has come to the window. When the (rather unpleasant) woman finally appeared, she greeted me with, «how can I help you?». I had already made my order at the menu/​speaker thing mind you.
In summary, if you can, eat somewhere else.

I’m sorry, but if your service sucks there’s no way your food will make up for it. Came here and THREE different employees looked at us and didnt say a word. MIND YOU the whole place is empty. We stood there for a good couple minutes before we were served. At least the shift manager took our order and apologized for their behavior.
ANYWAYS the burgers are usually pretty good but the fries are HORRIBLE. I’M PAYING FOR A MEAL, I expect hot food. Just stay away.

The food is good sometimes and horrible others. They have the slowest drive thru I have ever been. Take some tips from McDonalds cause this really hurts bussiness.

This Carl’s Jr is one of the best Ive been to. It is always a pleaseure stopping in to get my turkey burger. Staff is always friendly and attentive and I have never had an order get messed up here.

Inside is good, but outside is a crap shoot. If you can’t hear that fast, please go inside. Seems the drive thru always messes things up.

luv this place. brothas broke these days, so give my a $ 6 burger n e day.

Carl’s Jr. reminds me alot of Burger King. I’m not the biggest burger king fan by any means. Which would have usually forced a lower rating than three but what gave it three stars in my book is the 490 calorie turkey burger. It was quite good and reasonable priced. It’s nice to see a tasty healthier options for a fast food joint. I’d get that burger again.

We’ve all seen the sexy Carl Jr commercials with Kim Kardashian and audrina, and they just sell that food like its the best shiet ever… So i wanted to see what all the hype was about.
I was in the area and saw a sign for Carl Jr’s so i decided to stop by and get one of the 6 dollar burgers. I just got the regular 6 dollar burger (boring i know) and omg, the meat is SO freaking juicy and full of flavor. I scarfed that sucker down in no time and was very pleased. The burgers are pretty big and will probably fill most people up!
For a fast food place, BOMBASS burgers– yeah they might be a few bucks more but its worth it! oh btw the six dollar burgers aren’t really six dollars haha

Five stars because it’s the best Fast Food Burger joint in the city. Yeah yeah yeah their value menu isn’t that great but who comes to Carl’s Jr for some value fries and a value burger? Goto Mac Do or BK if you want fast and cheap. You come here for the six dollar portobello mushroom burger! Or for the Guacamole Bacon Burger! Shakes are also damn good. I recommend cookies and cream. Service is also tops for a fast food joint. They bring the food to you like Whataburger but of course you don’t leave a tip. All in all awesome place and better than most others. Especially better than Chris Madrids, can’t stand that place!

This is newest location of Carl’s Jr. What can I say the kids love this place. The Super Star w/​cheese is a big and full-​filing double meat burger. The toppings were fresh and tasty. I thank Carl’s Jr. makes a good burger that even some of the local so called top notch burger joints can’t beat. But, I gave it four stars for the generic type fries that were not big deal, and didn’t compliment the burger well.