Camp Bow Wow San Antonio Northwest

Such a great place! The staff is super-​friendly and seem to genuinely love our pups. The fact that they called a few days after we brought our other dog in for the first time — just to check on him — is HUGE. It’s obvious that customer service is a high priority despite Camp Bow Wow being a national business. We also appreciate the pricing structure being simple (have been to other local doggie daycare places and the pricing and packages just aren’t that straightforward… which seems silly). Finally, the ability to see our dogs on the Camper Cams is also a great perk. :) So, thank you! We won’t take Sasha & Hank anywhere else!

Last week, I called to ask some questions relating to their training program that I knew would require someone «in charge» to answer. I told the person who answered the phone this, but she said that person wasn’t available and managed to coax my starting question out of me anyway… to which she fell flat, saying that I’d have to speak to [the person in charge] (How about that? I knew who I needed to speak with, but was firewalled anyway.). I was told the manager would be available at noon, so I left a message for her to call me. Nobody called. I called at 5:45 and made it to the manager… who claimed not to have been given my earlier message. She answered my questions. Yay.
I was updating my SO later than evening about my experience and she indicated she had ALSO called Camp Bow Wow the day before… and had to leave a message… and nobody ever called back.
It seems to me that the company needs a little more attention to their business. That’s great if you already have all the existing customers you’ll ever need, but I’m guessing they advertise for a reason… when we prospective new customers respond, they ought not to scare us off with disinterested service. We’ve chosen to look elsewhere for now.
/​2 cents

If only there were negative stars… I was watching my boarded doberman on the day camp camera. It was close to the end of the day and he squated to do some business. To my disbelief I watch an employee run towards my boy to scare him and stop him from going. I guess she did not want to clean it up? Several minutes later the dogs were put away for the night. Who knows when he was finally allowed to go to the bathroom.
When I picked my dogs up I complained to the employee. Not every employee can be perfect but this should be addressed. She stated that she would let the owner know and I would get a call. After No call I called and asked to speak to management. They were busy. I again complained and was told I would get a return call. Still no return call and that was his time boarding there.

went to this location since the one by my house couldn’t schedule my interview in a timely manner. cute décor and friendly staff. was able to see my pup via the webcams and she looked content watching all the other dogs play. cute certificate when she completed the interview/​assessment.

I have no idea why there are bad reviews of such an amazing place! I love Camp Bow Wow and I have nothing bad to say about it. I could actually go on and on about how great they are.
I bring my husky here quite often! He loves it! He will run to the door, sit, and raise his paw when he is asked if he wants to go to daycare. It makes me happy that he’s so excited.
I love that the camp counselors communicate so well. My pup had some dried blood in his ear, and they called me to let me know everything they were doing to find the cause. It was very comforting!
I can’t imagine taking Koda anywhere else for daycare.

We took our golden retriever there while on vacation for approximately two weeks. We brought his own bed for him to sleep on and enough individually packaged food for his stay. When we picked him up, one of the employees brought out a dirty bed which he had apparently been sleeping on (not the one we brought as it was about half the size of the one we left there) with our dog. We also received a note from the Camp Bow Wow staff stating he had a «slight rash» on his ® shoulder. That night we noticed constant licking of the area and obvious discomfort. We called the vet early next morning and got him in right away. The vet ended up having to shave his chest and prescribe two medications and a two different kinds of topical spray. The vet’s office visit and exam cost right at $ 250.00. I contacted the Camp Bow Wow staff and they had someone call and feign a caring attitude but they were unresponsive when it came to taking any financial responsibility for the problem which clearly resulted from his stay at their facility. My wife bathes Taco at least once per week, blow dries him with a professional groomer’s blow drier, brushes him daily and basically treats him as if he were a show dog. He has never had any problems like this before and there is just no way the rash was the result of anything he had prior to his stay at Camp Bow Wow.
I would not bring any dog there ever again or recommend their facility.

The staff is very friendly to humans and doggies :) I can tell they really care about all the dogs.

Very organized, quick in and out for drop off and pick up, cheerful and friendly staff, clean environment, my dog has lots of fun and is very tired (a great thing) at the end of the day!

My girlfriend takes our husky to camp bow wow for daycare, and we have noticed he is a much happier dog. I love that they have such a good line of communication. Koda knows when we’re taking him to camp, and he gets excited. He will howl until he gets there. It makes us happy that we know our baby is so well taken care of.

Tex loves it here! We’ve been taking him here since he was just 6 months. The camp counselors know him by name. we have yet to be disappointed

If Unilocal allowed to not provide any stars, there would not be any stars.
Very very disappointed with their care. My 2 herding dogs were brought to their facility for boarding and were only there for 3 days and 2 nights. During their stay we provided specific feeding instructions and their own food; they do not eat anything outside of their specified food. The evening our dogs returned home one of our dogs vomited every hour on the hour; she definitely had a stomach flu. We immediately took her to the vet to determine the cause. They ran the blood work and nothing physically was wrong with her, outside of something she had to have eaten while at the boarding facility. The following day our other dog began to vomit, not as bad as my other dog, but still she was vomiting. When we reached out to Camp Bow Bow, they advised another pet parent reported their dog was vomiting also. My dog, who experienced the worse part of this ordeal is fine now, but after a two to three week period of time, excellent vet care, and hundreds of dollars later. We presented Camp Bow Bow with the bill and they of course refused to pay it. They think they got it from home. They are so wrong in concluding our dogs illness was developed at home.
Pet owner beware and if you love your dog (s), take them somewhere else.

We brought our dogs in for their «interview» for camp and they absolutely loved it! I was a little nervous as one of our girls has never been to doggy daycare but they made the process as smooth as possible. The staff was friendly and answered all my questions. The facility has a lot of dogs, but they have the staff to manage it! So glad I found this place.

It was my baby Gizmo’s first day at camp today also his interview. All the ladies that worked today were amazing. Each one actually told me a little about Gizmo’s day. They were all super nice, attentive and very informative. I really like that I am able to bring his own personal items (not like other places where you can’t even bring a blanket). Also, there is webcam access free of charge! Not like other places where you get webcam only if your baby is in a suite. I actually live 30 mins away and it’s so worth the drive. I will forever be a loyal customer and will recommend to all my friends. Thank you for the great experience today!

Great place! I trust my dog is well taken care of and I love watching him play on the App for my iPhone! He loves going to camp!

I’ve been taking my Leonberger, Fergus, to Camp Bow Wow Northwest twice a week for 2 years. As I’m getting ready to leave the house on the mornings I’m going to take him, he is right there, giving me «the look» that says he wants to go to daycare! The staff clearly loves Fergus and takes wonderful care of him! He obviously loves them and loves hanging out with the rest of the pack. I get him home tired and happy. When I go out of town Home Buddies come over and take care of him and my 2 cats. I highly recommend Camp Bow Wow and Home Buddies!
Lucia More

My Yellow Labrador has been going here since Oct 2014 when we moved here in San Antonio from Monterey, Ca. and he def. loves this place!!! Great Service, Friendly Staff & I def. Love that i can see whatever he’s doing while i’m at work because they have a webcam. I like the fact that they give 10% military discount because they are a bit pricey compared to other day care services. the only reason i’m not giving them 5 stars is because I just wish they can lower their prices so they can be more affordable. I always try to refer them to my friends but my friends are actually using other day care facilities that is really affordable. Other than that Camp Bow Wow is great :)

There has only been one time since the past few months that there was bad customer service. That it seemed like me bring my dog in was a burden but that was just one girl and haven’t seen her since but they did give my dog a free bath so it worked out all good. Since then I have had great experiences

Not impressed at all. I had an in home training appointment scheduled and it was cancelled. Since then, I have been calling almost every day for weeks trying to get a trainer to our house with no call back.

Best Camp Bow Wow we’ve been to.
We travel in an RV and use various dog boarding facilities across the country. This was the fourth CBW we’d used and we were very impressed.
Great customer service, great care and attention to our two Rhodesian Ridgebacks!

Took my two pups to camp bow wow for three days. My bigger dog jumped one of the fences and is no longer allowed back. The guy who I first talked to was really nice about it and then i got a call two hours later that was less satisfying.
My dog most likely jumped the fence because they were probably not watching him. We found another place that can handle my half German Shepard half hound dog. The people are nice. But if they can’t handle my dog, they may not be able to handle yours.