Camp Bow Wow San Antonio

My dog was injured at CAMP BOW WOW SAN ANTONIO AIRPORT during an overnight stay June 11, 2016 due to the manager’s blatant disregard of his safety. 2 years ago when I boarded him there, he was moved to a suite for his safety after they noted he tried to get out of a «back cabin.» At that time, they told me in the future he would need a suite. I reminded them at time of making reservation AND at time of drop-​off yesterday. His note when I am picking him up fails to mention that he has injured himself on both front paws because they put him in a different type of cabin while «deep-​cleaning» his suite. Did they call me when he hurt himself? No! They should NOT have had him anywhere except his designated areas.
The «manager,» who has been there 9 years, according to her, said that there was nothing she could do. I demanded her to contact someone who could tell me what was their policy. Her favorite response, «At this time, there is nothing I can tell you.» I asked for the time of his injury. Same answer. I asked for the name of the employee whom knowingly put him in a cabin. Same answer.
Do you entrust your pet with just anyone? No. There is an expectation that caregivers will not abuse your pet by negligence. I was planning on boarding him for an extended stay next month. But, don’t worry. The «manager» refunded the cost of the stay (not at all my request) while telling me that it was obviously not the place for my dog. Are you kidding me? Perhaps it is not the place for her. She even admitted that she remembered the previous incident. At that time, she assured me a note was in his file. She stated today there was no such note, but that she would add one. Um. She also gave me a note telling how wonderful of a time my dog had. So, there you have it. Documentation is COMPLETELY falsified.
This was not a conflict of personalities. I chose this place both times due to how «nice» the staff was over the phone and in person, the appearance of operations, and the availability of care. This was a simple issue of negligence leading to injury with refusal to accept responsibility.

How easy the whole process is one of the reasons Bunny keeps going back and Happy she is after spending a day at Camp or an overnight. Love being able to watch her interact with her Buddies on the Doggy Cam.

A great place to take your dog when you have a long day or want a night out! The employees are great and we’ve never had any problems here.
Woof woof woof woof woof woof woof: show that to your dog, they’ll get it

I like that you play with the dogs while they are there and everyone seems to be helpful with the owners! I also recommend them to all of my clients moving in from out of town!

Breed restrictions for pit bulls. I’m sure the facility is fine, but the restrictions will cause me to go elsewhere now and in the future. This will hold true even if I don’t own pit bulls later in life.
Violent dogs are a product of the owner, not the breed.

This is the first dog daycare I’d ever utilized and I’m glad I did. I was working longer hours than usual and didn’t want my poodle to be home alone for that long. The staff was amazingly patient with my shy puppy and worked on getting him out of his shell. I recommend!

Have been using them off and on since 2013, they take great care of our dog and I also appreciate the camper camera feature so when the kiddos start missing our mutt they can look in on her and see she is fine. Well worth the price and I will continue to use them.
They have occasional deals and also offer military discount. Drop off and pick up are easy and they offer additional services (nail cutting/​filing and bathing) if its needed. Can drop them off during the day or have them stay overnight. You can sign up for overnight in person, on the phone or via e-​mail. Very user friendly.

My two boxers LOVE it here. One is high energy, the other not so much, and they both play well and leave tired. The staff surprised me with pictures of my older boxer alongside another boxer they deemed his «twin.» It really says something about a facility when the staff members take time to make a handmade art project of sorts about your dog!

Our puppy boarded for the first time ever – it seemed that had a wonderful time!
She played all day and rested well.
She looking forward to returning!
Thanks to the great staff. It was cool to pick her out on the video feed!

My girls had a wonderful experience at CBW! I loved being able to watch them on my computer and see they were having fun. The staff is friendly and super helpful. I knew my girls were in good hands.

I am an overprotective crazy dog mom, and I shopped around for doggy daycare locations before dropping my dogs off at Camp Bow Wow Airport Location. It met my criteria for safe doggy daycare locations: 1. They don’t mix the small dogs with the larger dogs. Other doggy daycare places will mix all the dogs together on slow enrollment days, but I verified that Camp Bow Wow does not do this, so my mind was at ease that my little 15 lb. dogs were not going to be playing with ginormous dogs. 2. The dogs are never left alone in the play yard. There is always a human being in the playpen with them, so they are safe from harm in case a dog gets too rowdy.
Our four dogs went to Camp Bow Wow for 4 years while we lived in San Antonio. They absolutely loved it! They went for daycare a few times a week and also for overnight boarding several times. Each time we returned to happy and healthy dogs. We were also able to see them on camera from our phones while they stayed, and it helped us miss them less. The staff show that they care, and our dogs recognized them and loved them. I felt good about sending them to camp.

I love Camp Bow Wow! It is obvious the staff loves their jobs and all the pups. My dog Chesty grew at at Camp. And now we have adopted another dog and will be bringing her to camp also. Great business. Great people.

This place is awesome! We took our fur babies here when we were out of town fro a short trip and they had a wonderful time! I love that they get a little report card when we picked them up and the best part is that we can check up on them all day and night via web cam! This eased a lot of anxiety for us and allowed us to have a better mini vacation. We are going out of town again in a couple of weeks and we are excited that we can leave our fur babies in a safe environment where we know they are cared for and we can check on them through out the trip.

If you’re going to be breed discriminatory, please list it clearly on your website. What a disappointment.

My dog’s first exposure to day care. She had a great time. I love that the interview process is so thorough, and that Randi was the person to take her back as well as return her at the end of the day with updates on how she did. We ended up boarding for 5 days and our dog was very happy and chipper on pick-​up, as well as more polite! Instead of nipping for attention, she now paws at us gently. The front staff was also very nice and made good on their promise to call us with updates and concerns. Great experience for pup and humans, we’ll be back!

Bolivia has been a camper at Camp Bow Wow for over a year now. At least a few times a month, she gets to spend time with her buddies in doggy day care! And once a month she spends the night and do it all over again.
Camp Bow Wow is FURtastic! I’ve never had a bad experience with the staff and the convenience of the drop off and pick up is such a huge win! All of the staff know Bolivia and me by name, and even have cute nicknames for her (some of them call her «Bo» which she responds to at home now too!). The personal touches are what keep me coming back to Camp Bow Wow, most of the staff have been there for the entire year Bolivia has been going, which means they love their job and it shows in the care they show for all dogs.
I still haven’t had any issues with sickness resulting from her stay at Camp, and really aside from the occasional scratch or two, Bolivia is always happy and healthy (albeit very pooped out!). I have told so many friends and fellow dog owners about CBW.

I took my dog to Camp Bow Wow by the airport for the first time yesterday for his «behavioral test» because I was going out of town and needed a place for him to stay. He passed with flying colors! Even though he was only there for 4 hours, he was exhausted when we got home and slept ALL DAY! I felt good knowing that he got plenty of exercise playing with other dogs and that he wasn’t cooped up in a kennel all day. Based on the great experience he had the first day, I decided CBW would be a great place to board my dog while I’m out of town. This is my first time leaving him at a boarding facility and I’m confident he is in great hands :)
P. S. I love that I can keep tabs on him throughout the day via the webcams!

I’ve been taking my 2 babies there for 2 yrs. They were always so excited when we pulled up into the parking lot. They were exhausted when I picked them up. After watching them on the «doggie cam» several times through out the day I could see why. They would run and play with all the other pooches non stop.
Unfortunately I had to have my precious Bonnie put down a couple months ago. The staff was so kind. The got me a sympathy card signed by everyone. That meant so much
I still take Dixie a couple days a week. She just loves it there. I think it keeps her from missing her «sister» so much.
I can’t recommend it enough. Thanks again Camp Bow Wow. Oh and Dixie thanks you too..

My dog went here for his first visit today and had a BLAST!
I recently moved to Texas from Maryland and was looking for a place to board my pup when I travel home. When we walked in were were greeted by a personalized «Welcome Leroy!» sign on the door and Camp Bow Wow’s friendly staff members. I felt so comfortable leaving my baby there as I knew he was in good hands. I was able to watch Leroy on the Camp Bow Wow website and saw that he was having great fun with new friends in both the in and outdoor play area.
When I went to pick up him later I was given a «First Day at Camp Bow Wow» certificate with Leroy’s picture. I was such a proud momma! Six hours later he is still pooped out from all of the fun he had. I am so happy to have such a great dog day/​overnight care so close to me that both my babe and I love!

After researching and asking around about dog boarding options, we left our two dogs at Camp Bow Wow by the airport over Labor Day weekend. They had a great time and all appeared fine until we went to pick them up.
AFTER we paid, the young check-​out girl handed us a piece of paper advising us about kennel cough and how we should watch for these symptoms in our pets after their stay at Camp Bow Wow. Really. AFTER our stay?
About five days after we all returned home, it started with one dog. Hacking and gagging. And then spitting up lovely, phlegmy, slimy, foamy stuff. That. Is. Impossible. To. Clean. Up. Two days later, it started with the other dog. (Do I need to tell you that this problem persists for about 10 – 12 days. Not fun – for the dogs or for me who gets to clean up this slimy mess. Again and again and again.)
Seems like kennel cough is going around lately, but I would have appreciated knowing about this problem BEFORE I delivered my dogs to board for a few days so I could have made an educated decision about whether I wanted to expose them to this or not. Even though the dogs had a great time, they will NOT be returning to Camp Bow Wow.
Learned our lesson the hard way. Get a dog sitter instead of boarding or at least inquire about the risk of kennel cough BEFORE you book your dog’s stay.