Avis Rent A Car

Worst car rental experience ever! Never rent from Avis again. Google map gives two locations for returning. But those two are both closed. I spent about one hour to get the right place. Then when I return the key to the counter. No one was there. Bad experience and zero star!

Order online, walk in pick up your car, and in minutes you’re on the road. This is the most efficient rental car business in San Antonio. The staff is fast and friendly.

Never buy the optional services from Avis.
And if you do, read the fine print.
So I was in San Antonio for a family friend’s graduation from Air Force Basic Training at Lackland. I wound up needing to rent a car to get to Lackland for the graduation and got a good deal from Avis except for the «gasoline option».
The manager at this franchise of Avis sold the gasoline option as a money saver by saying that the gasoline option would keep you from having to hunt for a gas station near the airport and would give you a lower gas rate at $ 2.50 per gallon compared to a charge of $ 3.50 that Avis would charge you if you returned the tank partly empty.
It sounded good, but the devil is in the details, so I asked manager how exactly the gasoline option worked. He said, that you just return the car, and you get charged $ 2.50 per gallon up to 13 gallons max. It sounded good, so I agreed to it.
After reading the fine print later, what he neglected to tell me was that you get charged for 13 gallons of gasoline no matter how much you use at the rate of $ 2.50 per gallon, and none of it is refundable. Even if you just use one gallon of gas, you still get charged for 13 gallons worth.
In my opinion, the manager purposefully made his statements ambiguous as to how you would be charged under the gasoline service, and he definitely neglected to be forthright about the fact that the charges would be nonrefundable even if you didn’t use the entire 13 gallons.
As soon as I realized what I was really being charged for the gasoline option, I called the manager and told him that I felt that the gasoline option was misrepresented to me, and that I would be lucky to use 4 gallons of gasoline. I asked for a refund of this option, and the manager refused. He claimed that he didn’t have the authority to refund the gasoline option.
I wound up stressing about this during my trip to San Antonio which put a damper on the graduation festivities for me. Finally, I called the corporate number for Avis to file a complaint, and they pretty much said «yeah we can reverse this». They also said that I could get it reversed when I returned the car if I had a receipt to show that I paid for a full tank of gas. Luckily, I was returning the car to a different Avis location and didn’t have to deal with the manager at the location that I originally rented the car from.
You be the judge. Would you want to rent a car from that guy?
Lessons learned: Don’t take any options from rental companies and read the fine print before signing anything. Oh yeah, don’t trust the counter guy (at least at this location).

…and you made our trip that much better Avis! When we arrived in San Antonio, our first instincts were to rent a car to branch out later on. But they were charging crazy prices at the airport so we took a taxi and went to our hotel. We spotted a teeny little building with an Avis sign on it outside our window, directly across the street from our hotel and decided the next evening to get a car. The food places we wanted to try weren’t all within a mile and the ability to walk to it. Avis charged a cheap rate per day and we jumped on that! The staff was very friendly and we were able to park in a little lot next to it for $ 5 a day. As opposed to the hotel’s $ 22 a day parking… WTF?!
We got the keys to a black chevy colbalt and our journey began…