Atlas Floors Carpet One

Done a day early! My wife being pregnant and with four kids in the house we were concerned how tearing up all of our floors would work out. She was concerned about the smell of the glue and if it would be too much to handle. Atlas came in and tore up our tile and left minimal dust. The glue was barely noticeable and the final product was perfect. The trim and the wood was cut to perfection. They finished a day early and we saved more than expected both with cost and time. Enjoy!

Due to the fear of retaliation the salesman I dealt with is not going to be listed.
My wife and I were shopping around for new floors for the living rm, three bedrooms, & a small hallway. We had heard some good things about Carpet One so we stopped by. Our salesman was friendly. He sold the product and was pretty quick to get out and get the measurements so he could give us a quote. We were looking for laminate in the living room, master bedroom, and hallway and either laminate or carpet in the two other bedrooms. He gave us a quote with all laminate and laminate with carpet. We chose to put the carpet in the two bedrooms as it was cheaper and seemed to make sense not to have all the same floor throughout the house. We upgraded to the best pad for the laminate and the carpet and purchased the Healthier Living installation package. This package included a HEPA vacuum of the floor before putting the new pad down as well as a special anti-​allergen spray. We also paid the nominal fee to have the furniture moved by the installers. Well worth it.
After accepting and signing the contract we were told that we would be contact in a week or so to schedule the install. We told the salesman about dates that we wanted due to me taking time off work for the install. The dates were locked in with the first two days being laminate and the third day carpet.
The laminate was delivered a few days before the install so it could acclimate. Day one the install team arrived and I asked what their plan was so I could figure out which room to put our cats in. They said they were going to start on the front rooms and work back toward the master bed room. Since those front rooms were supposed to have carpet I asked if they had the carpet since I had been told it would not be until the third day. They said they were under the impression that they were installing laminate throughout the house. I told them that was not correct and told them were the laminate was supposed to go. They soon go to work tearing out the carpet. They tore it out and started sweeping the dust and dirt from under the old carpet into a pile. They then swept it up and were about to start laying the pad down when I asked about the HEPA/​spray. They said they did not know about that but would go get a vacuum & spray and they left for two hours before returning with a vacuum & spray.
I want to note that these installers were fantastic and had been given wrong information from the beginning. They had to go across town to get a vacuum and spray but when they returned the got it vacuumed and sprayed.
During the time they were gone picking up the vacuum I contacted the salesman to mention about the contractors being unaware of which rooms they were putting laminate in and that they had not been aware of the Healthier Living. I did not get a response so I ended up calling the store and asking for him. When he came on the phone he was rude and told me the owner would call me shortly. No explanation for what had happened. Shortly a man by the name of Steve called. He was not the owner but I did not know that until later the next day. He is the project manager and was fantastic explaining what was taking so long and assured me I would not have any issues. He was on top of things and kept in touch for the rest of the days.
Once they finished the install the next day they began placing a wood strip around the edges of the walls to hide the expansion gap in the laminate. It was a primed white piece of wood that alone looks horrible against a finished baseboard. When I asked about that the contractors said typically the quote includes it to be caulked and painted but they said it only showed caulking so they would take care of that before they left. I was not happy with that & contacted the salesman & Steve. The salesman did not respond until later. Meanwhile Steve came by the house and asked if I wanted it painted and said he would call in a favor and get painters there on Saturday if I wanted. The salesman called back finally and told me I was wrong and that he had offered the painting and I had declined. I said I could show him the quote where nothing of the sort was on there nor was it crossed off. He declined and said he would add the painting for $ 266 added to the 5K contract. I said I wanted it painted. Once he hung up Steve confirmed the appt w/​the painters. I then called the store asking for the real owner. I was called back shortly by Mr. Malone who was the owner and he was quick to resolve the issue including not charging for the painting. The rest of my interaction was with Steve and Janet were awesome and I would work with again. The last day after the carpet install (the different contractors for that also did not know about the Vac and spray) the salesman came to my house and walked right in and told me that since I was not paying for painting I better not write a bad review about him.
The floor looks great but work with Janet if you want quality service.

First: Debbie Patterson deserves 5 stars. She went above and beyond to make sure our area rug was just right.
My husband and I wanted a custom area rug for our living room since our baby was crawling. Debbie arranged for someone to come measure our room with a laser measure so that the dimensions would be just right. He came the next day and was courteous and quick.
We then got a call saying that they wanted us to pay them $ 60 to have someone come and cut the rug in our home. Not only would that be a big pain because we would have to move all the furniture out of the room just to move it back again, but it would also be redundant and expensive. Why should we pay $ 60 because they didn’t trust the person THEY sent out to measure. I couldn’t get a straight answer.
So the owner, instead of acknowledging that this $ 60 was too much and sending out someone to get an accurate measurement, sent Debbie the poor sales lady to come and measure the carpet with me using a tape measure and masking tape — much less accurate than a laser!
Fortunately, Debbie and I did a good job and the carpet fit. But it seemed a little ridiculous…

Atlas Floors did a terrific job laying cork flooring over our ceramic tile floors in our kitchen. Rodney, the salesperson is highly professional and detailed to work with and this was our second experience to come back to Atlas floors after they did our carpet installation in December. Steve the installation manager was very ethical and honest about the fact that we should not put the cork over all of our tiled areas since some of the areas were not so level and the cork squares we chose would not lay well and hold up well. A less ethical person would have just done it and taken more of our money. Therefore we only laid the cork in our kitchen (more level) area. Jessica was great to schedule with and Jessie and his install team did a beautiful job with the installation. Also, the quarter round, painter/​installer did a terrific job with staining and installing quarter round to match our cabinetry. Overall, Atlas is a terrific, highly professional company to work with and only completes a job when the customer is happy. We recommend them without hesitation and will continue to purchase from them.

We recently replaced carpet in several rooms of my home. I took advantage of sales promotions and Atlas Floors was very competitive in price. Employees were courteous and professional at all levels, and follow-​up was exceptionally terrific. Sandy C. was wonderful to work with and made sure the job was done to my satisfaction. I shopped several competitors, and I’m happy I decided to go with Atlas Floors.

My wife and I were both extremely pleased with the excellent price, quality, and service for the beautiful new hardwood floors that were installed for us this week in our home. We purchased this from the Bandera and Loop 1604 store location of Atlas Floors Carpet One from our salesman Rodney Cooper. He did a great job for us providing us the best price compared to the other flooring companies that I contacted for estimates. We will definitely go back to him when the need arises for future purchases.

Their installation prices are higher than every other flooring store I visited, including CW, CRT, and Floor Depot. Waste of time.
FYI — all these flooring stores use contractors for installation and not real employees (just ask — they’ll skirt around it but you can ferret out the truth), and it seems like they use the same contractors, or at least the contractors jump around. The last time I had floors installed, the lead guy on the installation crew was wearing the t-​shirt of a competitor (and for what it’s worth, only half of the crew spoke English). So, I seriously doubt that extra money leads to extra good work.