Ancira Chrysler Jeep Dodge RAM

Absolute worse Service Center customer service ever. They have no problem taking your money, but when it comes to needing their assistance and getting your vehicle in to get fixed, THEY SUCK! I got passed around from person to person only to get an appointment 10 days out! And the alternative was, «Sir, this is the busiest time of year. If you would like to find another dealership that can support you’re needs sooner, let me know so I can cancel this appointment». That was the worst possible solution you could have given me right now. I have 2 more FREE oil changes left and i will NEVER return.
They only give damn when it comes to making the sale, not maintaining your vehicle.
D-​U-​N SON

I went in due to a recall on my car. I was told the repair would take 2 hours when I made the appointment. I walked up to the service desk at 7:30am and spoke to Paul Carter. He got my car registered and checked in and I went to have a seat in the waiting area. 45 minutes had passed and I looked up and saw my car parked out front. It was done!!! I went to the service desk where Paul was and he completed my paperwork and walked me over to the cashier. I am very impressed at how fast my car was brought in to be repaired. It took less than an hour from the time I walked in and handed over my keys to the time I was walking back out getting into my car to leave. I must add that I have a 3 week old newborn so with lack of sleep, I really wasn’t in the best mood walking in but Paul was very personable, made me laugh and made my whole experience an enjoyable one. With him knowing my situation, I feel as though he worked extra hard getting me in and out very quickly. This was by far the best experience I’ve had at this dealership.

WARNING! This business refused to sell me a car because I did not have a drivers license. I tried to explain to them I am handicapped and that Texas laws states I can buy a car as long as I have insurance. They do not care. I had even special ordered the car. I guess I should have known better since every time I went there they had company or service cars parked in the handicapped spots. They wasted 2 months of my time.

friendly staff and great new showroom!

Came in for inspection for drivers license around 230 pm during the week. Inspection finished in 40 minutes. Great work. No mileage added to vehicle. Close to huebner. Tricky to get their lol. Good service and free coffee.

I tried scheduling an appointment. After spending 10 minutes on hold 2 days in a row, with no call back. I tried chatting (what a joke), they gave me the same number to call I already called twice. Then I sent an email request, the standard reply said they will get back to me in 72 hours. GREAT CUSTOMER SERVICE!!! Finally decided this is not the place for us to try. But after reading reviews, I see why. What is wrong with this dealership?!? Being as big as Ancira is throughout town, you think they would train their staff better! Do they not understand we are paying customers and our time is as valuable as theirs.

Ancira is by far the worst company to do business with. I purchased a 2016 jeep wrangler from there only to be lied and cheated. Please be prepared if you buy from Ancira to triple check your paperwork with the finance office. They raised the price of my jeep without letting me know only to later say any rebates were included in the msrp price which is not what was agreed upon at all. After a week of trying to get a hold of the manager he agreed this was a discussion that should be had with the customer before the deal is done and only offered an apology that it wasn’t. Pretty much the customer is screwed. Ancira is definitely not about customer service and will screw you any way they can. And good luck trying to get a hold of anyone to talk, I had to get a hold of April Ancira in order to get the manager to finally call me. I had the jeep for 2 months and got rid of it asap. I wanted nothing more to do with Ancira, just driving around in the jeep made me sick.

The most rudest service person ever! I took in my 2014 Ram truck in oil & tire rotation/​change. One tire was low. Picked up truck and the low tire censor still on the same tire & the truck still drove off balance. Return asked why? He said you need to drive it! I said show me the rotation of tires. Turns out the tech did not correct the air pressure on any tires because the have Nitrogen & this dealer doesn’t have that. So I’m charged for full service of tire rotation/​balance but it appears only have the service was completed. And I’m not even sure of that. Never will I return nor buy from this dealer!

When I bought my vehicle, the finance consultant promised me free oil changes for the life of the vehicle. A while back as I am getting my oil changed, the service manager said it was only free for certain number and that I was going to be charged from now on m. I went to the sales floor and asked to speak to someone in finance. As I am waiting, another customer had the exact complain. They said they would review the video and get back with me. They never did.

You really need to do something about your service dept scheduling. 4 weeks out is way too long. I have a serious safety concern about my vehicle I should not have to wait 4 weeks to get it looked at. Please relook how you can reduce the time for emergencies rather than routine maintenance.

Waited for over an hour for them to bring a truck from there extra lot 3 miles up the road. Finally just left without seeing the truck I was there to see. Don’t waste your time with this dealer. They don’t care about the customer.

From sales to service, worst sales, after sale and service ever. James, salesman never followed up after the sale then lied to me about making an appointment on a brand new jeep that I purchased, I know I did not purchase the most expensive vehicle on the lot but you would think the bolts wouldn’t fall off the door after only a month of driving not a used vehicle but a new one, the text messaging, uconnect doesn’t work because my phone is «too updated,» brakes are still rubbing and I’m sure they didn’t take a look at this at all; just plain lousy service. So after he wasn’t much help and going to the service dept, Ed was just as bad. Ed promised to have a loaner car ready for me but didn’t even remember speaking with me. I waited an hour and was sent to Enterprise to rent a car. Let’s just say from sales to the service — DON’T BUY FROM THEM! I did call the GM and he empathized with me on the phone but never returned a follow up call, same with service manager.

I’d have to agree with Aurora G.
I will not be coming back here. The showman didn’t know their vehicles and treated me rather forcefully to make their sale, and the boss didn’t do much to make Ancira Jeep a nice environment. It was as though they would rather anyone exclusively check options online and seek them only to blindly make a purchase.
I believe I would have returned if given amiable options. I have yet to see Ancira service, but the situation left me feeling embarrassed, belittled, and harassed.

Aweful service! Had me waiting for 2 hours. Finished 3 or 4 customers ahead of me. And i’m writing this down as i sit here so pissed off. Aweful

Once again, the service experience at Ancira Jeep has been pathetic. The check engine light on my Jeep Grand Cherokee Overland Diesel came on and, after having to wait a week to get my vehicle in for service due to lack of available appointments (that should be a first indicator of a problem), I dropped it off and went on a business trip which lasted two weeks.
Within 24 hours of picking up my vehicle after they had it for two weeks, the check engine light came back on again. I brought it over to them… again…and the service advisor proceeds to tell me that it is probably the catalytic converter, that it needs to be replaced, and that they will need to special order that part. They will need the vehicle for another week. He says «this is a real common problem with the diesels.» I asked, if it is such a common problem, why didn’t they just check that out the first time. His response «we have been told to clear the code and send the customer on their way to see if it happens again.» PATHETIC, LAZY RESPONSE!
This is the worst service experience I have ever received on a vehicle. If this is the quality of CDJR, don’t waste your money or time.

I have read the other reviews and cannot comment on the service department, but I can say the sales and finance department were wonderful with my recent Jeep Rubicon purchase!
I know what you’re thinking — «well, of course the sales guy was nice!» But the truth is, in this industry it’s not about being nice, it’s about being genuine, exceeding expectations, and thinking way beyond the actual sale. My salesman, Johnny Bahatti, was all that and a bag of chips (no, really… there were chips). At one point, we were going to get back in my jeep I was test driving, and he had to fish through at least six sets of keys. Yes — that was my fault. Did he mind the three to four trips back up that hill in 92 degree Texas weather? Maybe. Did it show? Never. He also went out of his way to take me across to the used lot to look at another similar jeep (without me even asking). Really? Because he just did the marathon up and down the hill for six other keys and now if I buy THIS jeep, it will go to one of the used car sales guys. This is about relationship, and representing your company well. KU-​DOS!
When we got to the finance portion and warranty, it was the same excellent treatment. Mark was both exceptionally professional and genuinely amiable and interested in our needs/​wants. I did not finance this vehicle, but I can say if I had to, I would feel very comfortable working with Mark on my personal finance situation. Also, the follow-​through — «we’re here if you need anything… change your mind… want to do… need to see… have a concern…» That was always there.
I plan on owning «Lord (Earl) Grey» for the rest of my life — but if I should ever need an additional jeep, Ancira’s lot is where I can be found… with six or seven keys.
TIP: Ask for Johnny Bhatti

I am updating this review because about 15– 20 minutes after I posted the original, my husband and I received a phone call from John, the service center director. He was extremely apologetic for our experience and is going out of his way to make it right. My husband and I are EXTREMELY thankful. Good job, Ancira! GOOD JOB!

Called service department to take jeep in for recall, no answer. After 2 days of trying, they tell me to bring it on 3^rd of July, guess what they are closed. Lol! Well that makes up my mind about ever getting a vehicle here.

Thank you, Perry and Trevor, and the rest of the service staff for working with Dodge and the recall on my Dodge Challenger during the holidays. The repair worked great, I appreciate your communication with me and Chrysler and working so fast during the holidays. Bravo customer service to Perry! My first experience with a local Dodge dealership.

We had a very nice experience with Joey Alma at this dealership. He did an excellent job getting us into my new 2015 Jeep Cherokee. I love my vehicle and all of its features.
Finance was less pleasant. As is typical, it’s always a back and forth, but it took some effort to get the finance manager to listen to our needs. He did the usual dance, but eventually realized we meant business.
We’re very happy with the vehicle and the payment.