American Auto Brokers

Not happy with the sales staff. Management may be able to help me with my situation. Will update review.

I’m not sure why the other reviewers had such a hard time with their transaction however, my experience has been an A+!
I contacted Shannon Weil on a Sunday and she called me right back. Did I mention it was a Sunday? I asked her a few more questions I had and requested additional photos to which, she complied. Never once, did she have an attitude with me.
I talked it over with my fiancé and after her confirmation that she would be happy with the vehicle, I offered cash purchase of the vehicle. We paid cash for the truck and had to pay additional $ 1000 for shipping.
Throughout the process, from purchase to delivery, Shannon Weil kept in touch with me. As a matter of fact, when the truck was still sitting on her lot on Tuesday, she called me to inform me that the driver had not picked up the truck.
Overall, I had an exemplary experience with American Auto Brokers. From the quick transactions, quick response times and quick turn around, my fiancé is very happy in her new truck.
Thank you Shannon and American Auto Brokers.

As-​Is Means Unsafe!!! Worst customer service I’ve ever experienced. I had to chase Shannon Weil around for every contact. I had the vehicle inspected and was ready to buy. Still couldn’t get a return call! It took Shannon two days to get back to me with a trade offer, and I had to track her down for that. My inspector said the tires on the 2007 Dodge Ram 2500 were eight years old and cracking on the inside sidewalls. UNSAFE to drive! After two more days of stalling, the «owner» Jackie said she looked at them and they were OK. They refused to replace them or discount the price so I could get safe tires. So if you bought that white Ram 2500, check your tires before you hurt someone! ZERO STARS is Too Many!!!

Worst buying experience I have had. Over a 1000 dollars in hidden costs. These people are ugly inside and out. Horrible service and additional advertising fees, 350 $ documentation fees??? Our sales lady also tried to add 500 $ to the final price afterwards too with no explanation. The sales and finance department wanted me to finance over paying cash. No call back from the owner when requested. A car inspection mechanic told me today he also had an upset customer over this business that happened TODAY as well! (online internet sale) Same problem I had. Lots of final hidden costs when finalizing and a huge run around. Do not expect a friendly sales rep if you are paying cash. Expect extra costs no matter what. Excluding TTL. Posted my first complaint ever with the BBB today about this company.