Alamo Aquatic Pets

Without going into too much of the dramatic details of my family’s experience recently. The bottom line is they «do not» guarantee they’re animals even when our small bunny died 2 days after taking her home. Without a shred of empathy for the unexpected loss for my 3 year old, the employee stated they would take «half the blame» whatever that meant. And offered half the price of the bunny in store credit. Despite purchasing the cage and all the items that go along with a new pet dwarf bunny, there was little effort to make things right.
The employee who sold us our bunny actually said she disagreed with the vet that had to put her down, and refused to consider the bunny sold was too young and not ready for the bag of food provided. The vets conclusion was that the poor little girl simply had not been eating or drinking.
And so, the store accepted «half the blame» because, I suppose, the other half is our fault for purchasing from this place to begin with.

I went in for some freshwater plants. The employee who helped us was friendly, and the plants were well priced. We didn’t spend a lot of time looking at the fish, but they seemed well cared for. They keep their bettas in large community tanks, which is always nice to see, at the very least. I’ll definitely be going back sometime soon.

I think all the negative comments are true.
I did not believe when I saw the reviews. However, I am agree that I can barely survive 10min in the store because it is stink. Smell of dirty water and animal poop that had been unclean for long time.
I would not recommend to this store unless you want my experienced. Plus the price is high, not even fair

I would recommend this store simply because they are honest, its not just about making money but making sure you buy the right fish for your tank. The staff is knowledgeable and takes time to answer your questions. Harvey is who we always go to help us since he he knowledgeable about all the fish and their needs.

I can’t stress enough that this place is GREAT! They probably have the BEST prices in San Antonio, and quality to match! First of all the store is a decent size, huge selection of freshwater fish, (they have Africans and New Worlds). and all of there plants are $ 5 regardless of size/​Species, I bought a 10″ Anubias for $ 5. Also there prices on filters is phenomenal, $ 39.99 for a Marineland Emperor 400, that same filter sells at petsmart for over $ 70. Thats all i have to say for now, This is the place to go.

Unfortunately this place just keeps going downhill. The last visit here we could barely walk in the door due to the stench from the small animal and reptile cages. The overwhelming smell of ammonia was the worst I had ever experienced. Knowledge levels if the people who work there varies and information given to customers is not consistent.

I have given this store too many chances and I will never go again.
Purchased 2 freshwater clown loaches last January – died of Ich two days later. Purchased a Lelupi Cichlid last Summer – Died of unknown disease. Lastly, purchased a Royal pleco last week – died of fungal disease.
Needless to say they croaked in quarantine tanks and were unable to infect the pristine waters of my display tanks.
Aside from the HORRID water conditions of the store, it is INSANELY over priced! Sleazy employees and a non existant dress codes. The Employee who helped me scratched his groin, picked his nose, and smelled like cheese.
Really wish I could say ONE thing positive, but I cant! Steer clear of this death trap!

This place is awful. They don’t care about animals. A few years ago they kept a VERY large green eel they called «Shrek». For awhile the only issue was his tank was not large enough to accommodate him. Then upon returning to the store several months later, a large portion of his tail was rotting off. The fish in the tank with him would pick at his rotting tail, and as they would rip pieces off, he would twitch obviously in pain. When confronting them, they acted like they could care less.
Before this they tried to sell my friend neon tetras that clearly had neon tetra disease.
Their tanks and live corals are ridiculously overpriced. Look elsewhere.

I’ve been a customer at this shop for around 10 years. The shop is divided into two parts. Upon entering, visitors first see the aquatics area– tanks for sale clustered in the center, shelves of aquarium supplies to the right, and rows of display tanks along the back and right walls. They seem to give the most attention to their marine tanks because most of their freshwater tanks tend to be covered in algae or snails or are overstocked, or both. From the little I’ve heard, the staff seems to be relatively knowledgeable about aquariums.
The second half of the store is composed of the terrestrial animals and supplies. Reptile tanks line the left-​hand wall, with cages for birds and small furry animals between the wall and the shelves that contain food and supplies. The care of the reptiles is usually ok, though I have seen bearded dragons in small tanks with inadequate or no heating for a few weeks in a row. I have also seen bearded dragons housed on a substrate of crushed walnut shells, which is a no-​no for beardies as it has been known to cause fatal cases of impaction when ingested. Live feeder orders are taken at a counter. They carry every cricket size from pinhead to 1 inch and all sizes of feeder mice. Cricket prices for large orders are the lowest in the area.
The service in this shop is rather inconsistent, however. They can’t seem to hold on to any one employee for over a month and the employees tend to act somewhat unprofessional (sagging pants, ignoring customers, etc.)